Back up? Not me me it isnt (12:09 pm)
Natwest biz banking service goes titsup overnight
Natwest's business banking site Bankline went down last night after undergoing "maintenance" for a little longer than expected. The service that helps businesses manage their finances bobbed back up circa 10.20am this morning. The consumer facing side of the site displayed this message: Natwest bankline error, credit …
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Tuesday 23rd October 2012 13:46 GMT VinceH
Back up? Not me me it isnt (12:09 pm)
It's back up now... for some values of back up.
I've logged in, and I'm in the process of setting up some payments, but it's being a pig at the confirmation stage; either coming back with an error immediately, saying it can't confirm my action, or taking a ridiculously long time to come back with that error - and in either case, the payments appear to be set up.
So I expect it'll all go horribly wrong when they're authorised.
Natwest Bankline - about as useless as Natwest's silly A5 statements, with four lines taken up per payment, and fitting just six on a single sheet.
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Tuesday 23rd October 2012 11:11 GMT Pete 2
The power of the underpaid call centre worker
> One biz customer was told "an upgrade last night had broken the website"
Lucky for Natwest their staff are so honest. If that caller had got through to an evil agent with a grudge, the message might have been:
OH MY GOD, we've been told to not move from our desks. There are police everywhere - they're taking away boxes of stuff ... I've just seen the CEO being led away in handcuffs. Get your money out any way you can.
... and even if the misinformation was detected and a statement (eventually) put out - and it was believed, the potential damage, do-able by one, lone individual in the right place at the wrong time could have been massive.
Don't try this at home, kids.
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