Re: You know what would be awsome ?
I can beat that. When I was first suspected, by my optician, he wrote to my GP requesting they refer me to an opthamologist. I waited, and waited. Chased GP who said they had refered. Spoke to hospital who insisted they had send out appointement which wasn't kept, so they closed the file.
3 times this happened.
After 9 months, I actually spoke to the hopsital, and took the appointment verbally. When they said they'd post out the appointment TO MY OLD ADDRESS, all was clear
Obviously I told them to update it. They said it had been done.
Saw consultant. He booked an appointment there and then for 6 months time. I told him the problem, and before my eyes, he called the admin office, and checked the address. It was OK.
6 months - still no letter. Kept appointment. Consultant checked address again. Still OK.
Still missed letter.
Finally, I was sent to another hospital for phased eye-pressure tests. This meant I was asked to carry my file from one department to another. The second I had my hands on it, I solved the mystery. They had my address fine, on the notes. However, in the back, there was a sheet of labels, all printed with my OLD address. Needless to say, I tore it out.
So despite the system being 100% up to date, I would have missed the next 22 appointments - assuming there were no other rogue labels around.
The weirdest thing is, no one will actually admit it happened. When I told my consultant he wa emphatic they never used labels. The admin office said the same. And to be fair, appointment letters are printed with address on. Yet I know what I saw.