Re: Can't knock customer service
I'm far from an Apple fanatic, but their customer service in the Trafford Center (Manchester) store is pretty awesome.
I had a macbook pro battery that randomly stopped working, it would die after half hour running off battery. They diagnosed and replaced it no questions asked (even though I'd stupidly booked the appointment in the wrong store).
Another example - my mother-in-law managed to turn their battery cover the wrong way on the wireless keyboard once - it wouldn't open. She took it into an Apple store to see if they could open it, when they said they couldn't they asked how old it was.
"3 years... " she replied.
"Ah... it's out of warranty then - but it's obviously faulty.. here, have a new one on us."
Can't fault that.
Unfortunately though the one time every few years I might need decent customer service doesn't outweigh the cost of the products for me now I have kids, plus I don't like the direction OSX is heading in now.