Telstra’s prepaid mobile broadband customers endured a frustrating end of year technical meltdown, with hundreds off customers unable to recharge online. The carrier did not reveal the number of affected customers, but customer service representatives said that hundreds of prepaid customers were unable to use the online …

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Monday 2nd January 2012 23:44 GMT Anonymous Coward

<Darth>

And now my plan is complete! People will fear my prepaid outages and opt for a two-year contract lock-in to the Dark Side!

Who said that enforcing long contractor holidays over Christmas would not be profitable?

</Darth>

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Tuesday 3rd January 2012 07:36 GMT John McGhie

Have they fixed the bug that rejects any non-Australian card yet?

Has Telstra yet addressed the bug that rejects any credit card not issued in Australia for re-charging accounts? Thought not...

Telstra has a vast army of people whose sole duty is to mislead the rest of us. Whatever Telstra says, you can almost guarantee that "something other than what they say" is true, and whatever it is, you won't like it.

Just sayin'...

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Tuesday 3rd January 2012 10:36 GMT Anonymous Coward

TIPT was down today

Telstra's TIPT service was down for several hours today and it was a nationwide failure apparently.

If you don't know about TIPT:

"Telstra IP Telephony (TIPT) can help to increase the speed and efficiency of communications to improve productivity and customer engagement. Hosted on the Telstra network, Telstra IP Telephony is a flexible subscription-based service ideal for large offices, branch offices and remote sites, or contact centres. Designed to operate with existing telephone systems, it can help to overcome the problems of managing different communication systems across dispersed sites."

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Friday 6th January 2012 10:18 GMT Anonymous Coward

Fact checking?

Doesn't seem much decent fact checking has really gone into this article. :(

"And while Telstra has invested heavily in ensuring its customer contact points are as social and around the clock as possible, such ‘Crowd support’ and ‘24/7 support‘, they all depend on having a functioning broadband connection."

Replacing (ie firing) many, many staff with a "mostly automated" front end system that has it's own issues is not "investing heavily". They did put (government subsidised) R&D money into developing and rolling out that system as a cost cutting measure. Definitely not even in the ball park of "investing heavily".

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