Nice to be watched over so carefully
"Back-up systems immediately took over when it was detected and the workload was managed manually."
Huh? Did he mean "back-up procedures"? Or the 'system' was knackered but they had a whole 'nother independent unaffected system to pick up the work?
Reporters... managers... spokespeople... One always wonders whether the fantasy is made up on the spot or has been imagined all along, and who is supposed to believe it outside the organization.