pah
That's not cynical. Now, if you'd tried to link it to the massive cloud failure that hit Amazon a couple of weeks ago then you'd have been more on the ball.
At 66,000 servers worldwide and counting, it’s hard to remember that 10 years ago Rackspace didn’t exist. Now its customers in its Slough data centre alone include the Ministry of Defence and Lloyds TSB. Use an Oyster card, or buy insurance from Confused.com, and your data is stored on one of the 16,000 Rackspace servers in the …
This post has been deleted by its author
In my experience (which is admittedly a few years old) Rackspace are indeed offering the kind of support and responsiveness you can only dream about in other setups. I'm OK with El Reg writing that - and they did at least disclose that El Reg runs there too.
So, fairly realistic. I also doubt El Reg will plug something it isn't convinced about anyway, call it a vote of trust developed over years of indoctrination^W reading good articles.
Just my two cents..
Ok for companies with something to sell I guess, not good for some types of establishment (schools for one) where if, or more likely when, the net connection fails, the entire reason for existing ceases.
Basically, I wish they'd stop selling it as a solution for everyone because it really isn't.
Far too often when I post a ticket, I get a very quick response to say someone's will look at it. This is particularly true when I want any kind of change done to firewalls or load balancers, and in one case it took weeks to get a load balancer configuration changed. They have admitted staffing shortages.
I am not impressed, and would not be a customer again if it was my choice.
There's always someone that isn't happy for some reason. However, I don't doubt that ElReg and others here have had good service. I think it is the nature of competition. Unlike some other internet services, server space is a global market where there are lots of choices.
I use a company called Superb Internet Corp. and I get a response in minutes and resolution shortly after that. There's certainly no staffing shortages there. If it wasn't that way I'd leave.