I have another (very unimportant) website which I want to cancel - simply because Fasthosts host it, and I won't leave payment details with them. I have tried to ring Fasthosts and still (about ten days after their block password change) I start at queue position 38.
I feel sorry for the poor suckers on the end of the phone. Bet they love going to work!
Why is there no obvious way of cancelling online?
I presume everyone got the apologetic email a couple of days ago, thanking us for our patience. Despite this being an important - nay, crucial - contact, there were two spelling mistakes or errors of grammar.
"Throughout this period we have tried to make the right decisions to minimise the problems faced by our customers, and will continue to do so. We have a responsibility to act to protect our customer's data and, on this occasion, we had to act to fulfil this, even though we were aware of the problems it would cause."
We have a responsibility to protect our customer's [sic - should be customers'] data. Presumably this should have included encryption of passwords, rather than being saved in a text file.
They are trying to appear professional - they still say that no blame is attached to them, they have acted thoroughly responsibly.
Is anyone going to take them to court? Sorry - after sending this dreadful email the company MUST pay and, I hope, go out of business. There is still nothing on their website - according to them it is the best hosting company in the country.
And this is from someone who hates the compensation culture!