Fasthosts customers blindsided by emergency password reset

Letter to fasthosts

My letter to them.... if they read it ill faint...

Further to my communication and no reply! - IN SEVEN DAYS , i wish to add to my original letter below:

I had hoped that joining Fasthosts would be a pleasurable experience and that i would be able to connect

to my webspace at a minimum. And set up the site with the minimum of fuss.

This has not been the case.

I now expect to find a new host for my domains and webspace, this is going to cost me a lot of extra cash that

i do not really have to spend just before christmas and the final nail in the coffin is the non response with any communication

for 7 days now.

I fear the problems could have been dealt with better than locking everyone out of there account and then taking a week to mail some

of the people there passwords, this too is not acceptable without initial communications, since the mess happened Fasthosts has updated

every other day an update, this really doesn't undo what happend and is why i have made my choice.

I expect no further cost to be projected my way in the future, i will move my domains away shortly .

I understand your position with security but its like smashing a computer that has a virus on it, rather than fixing the problem properly.