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Windows Phone 8 reboot woe causes outpouring of forum misery

Early adopters of Windows Phone 8 hardware are complaining that it reboots at random, up to several times a day, and that they're not being offered any prospect of a quick fix. The complaints relate specifically to the HTC 8X and, to a lesser extent, Nokia's Lumia 920, with Windows Phone 8 locking up or randomly rebooting on …

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Anonymous Coward

Re: How much worse can it get? @Eadon 12:19

"So where was I?"

Frothing "WINDOWS BAD! LINUX PERFECT!" - same as your other posts. It's scary you have to ask when it's all you're saying :)

Coat

Re: How much worse can it get?

@AC 13:22

On the rare-ish occasions an Apple application has crashed on me, it gives me a crash feedback - As it is a *nix based OS, I can use also the console to look at error logs.

The thing that can be unstable for me is Safari. For some reason it does not like occupying 2-3 GB of memory - Having 8+ windows with 100+ tabs open for a couple of days sometimes crashes, although when I restart Safari it seems to be fine...

Anonymous Coward

Re: How much worse can it get?

"On the rare-ish occasions an Apple application has crashed on me, it gives me a crash feedback - As it is a *nix based OS, I can use also the console to look at error logs."

It's exactly the same on Windows NT and all it's derivatives since the late 1990s; Administrative Tools > Event Viewer.

Bronze badge

Re: How much worse can it get?

What universe do you live in? Windows does not have support for all devices built in. That's why you need all of those shiny installation CDs whenever you add a new piece of hardware.

I suggest you try taking a disk from one vendors's system, and sticking it in another from a different vendor (although make sure that you do not switch from a 64 to a 32 bit 32 bit system if a 64 bit kernel is installed). I would be almost completely certain with a Linux system that it would boot(*), and as long as it has a VESA compatible graphics mode, that it would come up with something like a full res screen, with all disk and 99% of network adapters working without problems. I've switched my laptop disk between systems more times than I can count.

With a Windows system, I would give odds of only 50-50 that it will even boot except in safe mode, and if it did, the screen would probably default to 640x480 16 colour mode, with sound and network adapters not working until you stick the correct drivers on. I've had these problems every time I've changed a mobo in a Windows system, although I will admit that I've not done it since Windows XP.

The difference is that Linux treats almost all hardware as not being needed in the stock kernel, but has the hooks to allow it to install software modules for devices detected during the boot process. This means that unneeded device drivers do not get loaded into the kernel. This makes the kernel relatively generic. All you need is for the modules to be present in the boot volume, and known to the device configuration method. Of course, some devices need additional software to function correctly, but I would bet on any Linux distro from the last seven or eight years having better support for more devices out-of-the-box than Windows.

(*) The exception is 32 bit Ubuntu Precise Pangolin (12.04) or later on a system that does not support PAE, unless you've installed the non PAE kernel. Bad Canonical. Very bad.

Trollface

Re: How much worse can it get?

A Google search for 'iPhone crash' returns 'About 279,000,000 results'.

What's your point?

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FAIL

Re: How much worse can it get?

Strange - I only got 66,400. Of course you didn't search for "Android crash", you searched for Android crash without quotes. A Google search for Troll twat returns 49,100,000 results BTW

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Maybe it's a feature?

It could be because the phone automatically calls Roy Trenneman from the I.T. Crowd when something goes wrong, and follows his advice?

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Why is anyone surprised?

I mean the crashing and rebooting has been happening with CE and WP from seven versions ago, and everyone expects 8 to be any better?

Anonymous Coward

Re: Why is anyone surprised?

Don't compare Windows Mobile with Windows Phone, the specs are tightly controlled and there is a less wide range of hardware running it. So the drivers are supplied by Microsoft and not OEMs.

Windows Mobile was more crashy, but that was down to bad coding of apps and drivers by 3rd party developers.

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My 920 has been rick solid, no lockups or reboots...

All hardware will have a bad day at some point, my iPhone certainly had its fair share of moments... Apps closing to desktop, mail wiping its contents and having to re download from scratch, phone needing a reboot and in one case a full restore... Its one of those things!

Happy

Windows on a Phone...

And that phone crashes a lot.... gosh, what a surprise! Still at least you will be able to standardize the same crap OS across all your devices. A Microsoft Phone... whatever were you thinking!

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Holmes

Anyone flashed one of these with Android?

The hardware looks decent enough, and it's unlikely to have exactly the same faults in the same places from different manufacturers. Would someone give it a go, just to tell us what we already know please? Well, apart from the bright yellow one which is clearly beyond redemption, no matter if it runs quality software or WP8.

Re: Anyone flashed one of these with Android?

The bright yellow one, is just a yellow QI cover. WP8 devices seem to have brought back changable covers in a big way.

No-one has got Android running on a WP8 device yet, or even sideloading of apps.

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Re: Anyone flashed one of these with Android?

Nope, all the 920's are one piece affairs, no changeable backs here!

and the yellow? Personal preference really, i like it and the finish is great, certainly a change from my old fruity phones!

Should you really be suprised?

I think not this is microsofts way of life. There should have been extensive testing on the platforms this brick was going to be sold on. I'm a Linux user, have been for more than 15 years and my HTC Amaze runs Android. I can't comment on your woes because desktop and phone both run flawlessly. Always have. I'm sure microsoft will have this all straightened out just before the release of Brick 9 and as usual support for you guys will be suspended.

Anonymous Coward

Re: Should you really be suprised?

"...I can't comment on your woes because desktop and phone both run flawlessly. Always have..."

You've been using Linux for 15 years on the desktop and it's always been flawless? I have literally never met someone who has made such a comment and I work with Linux every day and have worked with it pretty much every day for about the same amount of time you claim it's been flawless. What a ridiculous thing to say, sheesh, fanboys.

Anonymous Coward

Re: Should you really be suprised?

You don't get many problem with Linux since there's no decent applications to run on it.

Photoshop, Office, Cubase Audio, Final Cut? nope.

It doesn't take much effort to run VI and Apache, it's old crap that is very slowly developed. While the rest of us on Windows and OSX are using applications from this decade.

Re: Should you really be suprised?

While you run your windows apps from this decade, could you try mounting a usb drive with two partitions?

Gold badge

Re: Should you really be suprised?

could you try mounting a usb drive with two partitions

OK, I don't use my Win XP VM more than once every 2..3 weeks or so, but that one surprises me - I have never experienced that as a problem. Not even on Win 7 machines.

I look at the bright side: Microsoft actually delivered. The user experience is now identical across all hardware platforms Win 8 works on..

/me donning flame proof underwear..

Silver badge

Re: Should you really be suprised?

"are using applications from this decade"

Interesting then that one of my Linux workstations managed to edit and render 1080p/50 video, whilst running two desktop users yesterday - I think that's probably of this decade as the camera is only 9 months old

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Devil

ouch Handbag!

man, the haters are out today. Just mentioning that you've had no problems, gets you downvoted all the way to hell. Mind you with the iSieve (sorry iCloud) flapping about like a dying cockroach, I presume les fanbois have jack all else to do at the moment.

Facepalm

Re: ouch Handbag!

Well, as long as.they're agreeing with the neckbeard crowd about Microsoft, people might think they know about computers.

FAIL

Intermittent reboots...

Are one of the worst things to happen to a new product, and if you love your new gadget it should worry you for a couple of reasons...

1. The intermittent faults are hard to diagnose and push out a fix, mostly because companies then to be sluggish in dealing with problems that only seems affect a few users.

2. It could happen to you, especially when you don't need it to. The fault could be caused by installing an app, or using a embedded service in a certain way, and sods law states that it will bite you in the arse just when you need it the most.

Mostly have a thought for those it does happen to, if your new shiny started rebooting intermittently wouldn't you be pissed?

Facepalm

removing the beta release of Skype ...

What dammed fool allowed a BETA of Skype out into the wild; with its integration into the People-tab, phone & messaging.. you’re not Apple (where people will blame themselves); you’re not Google (where people will assume it was the battery); you got to be as solid as a dropped iPhone (but without the cracked screen).

Having all my {phone, fleecebook, linkedin, twitter, skppe} contacts in the people tile is only a feature if it’s solid, otherwise you’re better off with half-a-dozen apps. Making Skype calls from the phone app is neat for long-distance but has to be rock solid ‘cus the phone app is safety critical

Alert

"Support staff from the three companies have reportedly been suggesting rebooting"

WP8 User: Hello? My Windows Phone 8 handset randomly reboots. It has just rebooted again. Do you have a solution?

Handset Manf: Yes. The best solution is to please reboot your phone.

WP8 User: Really?

My SGS i9000 Android phone reboots every now and again usually while the web browser is crashing but I still love it :)

Bronze badge

Bah!

This is a non issue. I am posting this very missive from a Windo

Anonymous Coward

Re: Bah!

Tee hee! Someone thinks you're witty for basically repeating the subheader (or whatever it's called.)

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not bad any issues with my lumia 920, been up and running stable for 7 days..

Windows Phone 8 problems

Why has Microsoft not taken these Windows 8 phone problems to task, by first publicly announcing the existence of issues, then stating quite strongly and clearly that they fully intend to solve problems and "attempt" to provide solution by specified date.

This will offer the publc some confidence that Microsoft is not the same ole - long denial first, then minimizing the problems, then offering broken remedies, then finally fixing the problems after an extended period of time - usually long after some third party had produced a fix. In other words they are serious about providing good (quality) products and services to the public without crass exploitation motives.

Even though I have always been extremely skeptical about any substantive changes in Microsoft's draconian and repressive policies and practices towards competitors, particularly those in Free/Open Source Software (FOSS) ecosystem, it was with some hope that the company changed for the positive with introduction of Windows 8 products.

There is a need for broader competition in the technology field in quality, reasonably priced products and services. So far though, the results from Microsoft are not encouraging. Maybe Steve Balmer (still) at the helm remain a negative factor. With all their money, experience and constantly declared "innovation" capability, excuses and lots of time won't do.

Why MS has not said anything...

The phones only got a public release last week, should huge companies then immediately respond to every individual user without testing the common issues first then responding? Seriously bloggers are stupid sometimes, this is real life not fantasyland.....

same exactt issue with early HTC One S.. its not the IOS.. its HW.. still happens now..

HTC cant write firmware for toffee

Looks like this issue is primarily affecting HTC handsets - and I have to say I am not surprised.

My last HTC (WP7) device rebooted in exactly this way until they released a firmware update some 4 months later. HTC support were completey and utterly useless thoughout the entire debacle.

those posters who are pointing the finger at microsoft might want to remember that MS write and test the OS, but its the manufacturer who writes and tests the firmware for their handset. This is HTC`s failure.

I`ll never buy another HTC phone again.

Anonymous Coward

Re: I`ll never buy another HTC phone again.

And the Nokias that apparently have a similar problem?

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Re: HTC cant write firmware for toffee

Anecdotal experience is anecdotal. I've owned several HTC handsets and they have all been awesome.

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