back to article New I-hate-my-neighbour stickers to protect Brits' packages

From Monday the Post Office will deliver letters and parcels to the house next door if you're out - and hand out new "don't trust the people next door" stickers that will tell you at a glance what type of neighbourhood you're living in. The Post Office asked for permission for surrogate deliveries back in July, and following a …

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  1. Anonymous Coward
    Anonymous Coward

    Hoi polloi

    Oh for heaven's sake! Why can't these whinging people just employ house staff like the rest of us, so that there's always someone to answer the door and accept parcels?

    Obviously I'm not suggesting everyone can afford a full compliment of staff (cook, valet, cleaning maids, waiters, page boys, gardener, etc), especially in the middle of a recession. But surely you can afford a basic butler or house porter?

    1. TRT Silver badge

      Re: Hoi polloi

      Robot monkey butlers. That is all.

    2. Cyclist
      Thumb Down

      Re: Hoi polloi

      Full compliment eh? Does that include the 'oh what a lovely haircut sir.?

      I give mine the day off sometimes; be just my luck that their day off coincides with damn tradesmen arriving with parcels that need to be dealt with.

    3. Stevie

      Re: Hoi polloi

      House porter? My modest abode is far too heavy and valuable to be toted around by the working classes, which is why it is fitted with the latest in hoverskirts. One can often spot Duncodin as she traverses various bodies of water on the way to one of her seasonal estates. She's easily recognizable by the Solarium at what is during transit her stern but upon docking at, say, St Moritz is the East Wing.

      Of course, one is always faced with the problem of where to have one's parcels sent when one is a-travelling the high seas or soaking up the sun in Johnny Foreigner Land. I just have them sent to the appropriate groundskeepers lodge.

    4. Anonymous Coward
      Anonymous Coward

      Re: Hoi polloi

      "I'm not suggesting everyone can afford a full compliment of staff (cook, valet, cleaning maids, waiters, page boys, gardener, etc), especially in the middle of a recession. But surely you can afford a basic butler or house porter?"

      Add a complimentary proofreader to that complement please.

  2. thejackle

    Other delivery services.

    So I put up a RM sign saying I don't trust my neighbour but the rest of the delivery companies ignore this sign (because they are not RM) and deliver to the psychonutterbastard anyway. Can't see any problems there!

    1. Anonymous Coward
      Anonymous Coward

      Re: Other delivery services.

      Why did Research Machines issue you with a neighbours sign?

  3. Matt Bucknall
    FAIL

    Not always about trust

    What about those of us who live next to elderly people? I have no problem trusting my elderly neighbours but I don't want them being harassed every time I miss a delivery. I once missed a delivery of a 25kg micro lathe which ended up going to my neighbours (both in their 70s). The courier didn't bother leaving a card saying what they had done with the package, so two days later, my wife opens the front door to find the lady from next door struggling with the damn thing. I can't tell you how immensely guilty I felt about that.

    Now I have to put a sticker on my door implying that I hate my neighbours when I don't? I can't even put up a sign of my own explaining that they are elderly because I don't want to be responsible for them being targeted by some charlatan salesman (like that prick selling alarms shown on Watchdog this week) because I have advertised that they are potentially vulnerable.

    1. TeeCee Gold badge
      Facepalm

      Re: Not always about trust

      "..my wife opens the front door to find the lady from next door struggling with the damn thing."

      I'm sorry, but I can't muster any sympathy for someone to whom the concept of nipping next door to ask the bloke there to come and collect his lathe did not occur.

      1. Anonymous Coward
        Anonymous Coward

        Re: Not always about trust @TeeCee

        Old people aren't always logical. Also they come from an age in which people were more courteous so even if they were in charge of a full compliment of marbles it may not have crossed their minds not to be as helpful as possible.

      2. Matt Bucknall

        Re: Not always about trust

        I agree, that is what I wished she had done. But having not experienced being 70 yet, I can't say for sure that I, in her position, would have the clarity of mind for that solution to occur to me.

        1. Anonymous Coward
          Anonymous Coward

          Re: Not always about trust

          I had something similar, I bought a painting on-line that was huge. An elderly neighbour who I'd never met and who couldn't handle it accepted it. She went to another neighbour she knew and asked him to bring it over for me... Mad!

  4. mark1978

    Could be worse

    Amazon 'delivered' some books to us by pushing them through the back gate but didn't leave a note. So they got rained on for two days before we discovered them.

    1. Horridbloke
      Flame

      Re: Could be worse

      Who actually delivered it? From my personal experience that sounds like standard shCitylink service.

      1. Boris the Cockroach Silver badge
        FAIL

        Re: Could be worse

        Yeah.

        Having a load of Open university stuff delivered including the returnable experiment kit , the w***er put a card through the door saying he'd put it in the recyling bin for me out of the rain.

        The time read 9.30am, I got home at 5pm and you can guess what happened between those 2 times....

    2. deviAnt Ostrich

      Re: Could be worse

      Had a v. expensive book bought for me for a present (so I wasn't expecting it) - sent from Amazon - RM put it by the back door on a windy autumn day and thus it got covered in leaves! I found it 2 months later (ok - i should have dealt with the leaves sooner). Wasn't in the best of nick by then...

    3. Anonymous Coward
      Anonymous Coward

      Re: Could be worse

      Parcelforce once delivered a Brabantia touchbin to us by thowing over the back gate ... needless to say it acquired a sizeable dent when it landed and we had to send it back for a replacement.

      1. Anonymous Coward
        Anonymous Coward

        Re: Could be worse

        "Parcelforce once delivered a Brabantia touchbin to us by thowing over the back gate "

        You mean tossed over the gate? Good thing it wasn't a mail order of nitroglycerine.

    4. Anonymous Coward
      Anonymous Coward

      Re: Could be worse

      Parcel force once threw a parcel over my back fence, I have no idea how long it was there before I found it, and at that time I rarely used the back garden!

      I was not happy!

  5. Red Bren
    WTF?

    If re-deliveries are so costly

    Why don't Royal Mail make their domestic deliveries in the evening when most people are not at work? They could pay their staff a shift allowance or a bonus based on successful first deliveries and still save money overall.

    1. Lee Dowling Silver badge

      Re: If re-deliveries are so costly

      "They could pay their staff a ... a bonus based on successful first deliveries and still save money overall."

      Possibly the worst idea in the history of the world.

      But evening deliveries? Yeah, it's not hard to work out. Royal Mail should have been doing it since the invention of the light bulb let people stay up in the evening after work. Amazon already do, I often get a little random guy pull up in a car at 7pm who's been paid to bring me my Amazon parcels at a sensible time. Work for him, convenient for me, better for Amazon, only people who lose out are the Royal Mail because they're too daft to do it themselves.

  6. Peter Fox
    Stop

    And the other sticker

    No unaddressed mail - This means you too Royal Mail.

    Actually you can harass the RM management and EVENTUALLY (after they've whinged on about the mailing preference opt-out scheme - which bit do they not understand! That's addressed mail Duh!) they put a note on the sorting rack and the postie gets to know.

    1. Ray Gratis
      Unhappy

      Re: And the other sticker

      Just give unaddressed junk back to RM - in those red boxes.

    2. Daniel Bower

      Re: And the other sticker

      There is a link on the RM website that allows you to opt out of unaddressed mail. Use that in conjunction with the MPS and you get very little junk,...

      1. Anonymous Coward
        Anonymous Coward

        Re: And the other sticker

        So far as junk goes, anything addressed "the householder, occupier etc" isnt opted out from so we get shedloads of junk from Felicity J(unkmail) Lord, Foc(con)tons, Virgin(on ridiculous) etc, along with the Pizza stuff, and we're MPS and Post Office opted out

      2. Why Not?
        Thumb Down

        Re: And the other sticker

        Except of course the Electoral roll is unaddressed so it doesn't get delivered, along with planning notices and other such things.

        RM used to make most of their money from junk mail. don't believe they do anymore.

        the Pizza and estate agents stuff is normally delivered by other people who are paid directly by the advertisers or their agents.

    3. Andy Livingstone

      Re: And the other sticker

      ........ usually just in time for the registration to expire. Worst part of Royal Mail service, by far.

  7. Pete 2 Silver badge

    PO's been doing this for years

    > other delivery companies, with whom it is required to compete these days, already have the right to leave stuff with the house next door, while it has been bound to wait for the householder or keep the parcel at the post office for collection

    I must say, round here this has been normal practice since the post orifice was invented. Posties always seem to leave anything larger than a letter either with a random neighbour (with or without a card through the door, depending on how hard it's raining) or at an undisclosed location around the property - including inside the wheelie-bin/recycling container of their choice. In that respect, they're no different from any of the couriers - except they tend not to toss it at the house from yards out, or from parcelfarce who play the same games of hide-and-seek.

    Personally, I'm very pleased they do this, as the local PO office is only open from 9 - 1pm, which makes it impossible for Mon-Fri workers to pick up anything, until Saturday.

  8. Anonymous Coward
    Anonymous Coward

    What it needs....

    Dear RM,

    If i'm not in please leave with neighbour on the left cos they're just swell.

    Do not, under any circumstance whatsoever, leave with neighbour on right because s/he/they is/are [a] massive cock(s)

    Love and kisses,

    The Occupier

  9. Anonymous Coward
    Anonymous Coward

    blimey... the responses on the ofcom site..

    they don't paint a picture of happy people. I'm bored, so I've got through random 50 so far. 49 have been "no", with 1 "yes - but only if it's an opt-in service".

    Best comment so far :

    "Question 1:Do you agree that Ofcom should grant approval to Royal Mail for the Delivery to Neighbour service? If not please explain your answer. :

    No. Our next door neighbours (number 3) are dishonest.

    Question 2:Are there other consequences following the roll out of the service across the UK that we have not included in our assessment? If so, please explain.:

    Yes. Our next door neighbours (number 3) are dishonest.

    Question 3:Do you have any comments on the scope and wording of the proposed Notification and approval:

    Our next door neighbours (number 3) are dishonest"

    I think their next door neighbours (number 3) might be a little dishonest.

    1. Andy Livingstone

      Re: blimey... the responses on the ofcom site..

      What Ofcom consultation? How well publicized was that?

  10. Anonymous Coward
    Anonymous Coward

    What if...?

    So, what happens if your new, shiny, very expensive electronic gadget is delivered to, and signed for, by your neighbour (maybe even signed as 'Daffy Duck') and they decide to keep it, claiming it was never delivered to them?

    Could you argue with the goods supplier that it was not your signature on the delivery receipt and you are therefore not liable for payment? What;'s the score here? I'm sure it'll happen quite a bit.

    1. Anonymous Coward
      Anonymous Coward

      Re: What if...?

      The key point is going to be whether leaving with a neighbour (after getting their signature) constitutes completion of delivery. In the past when things like this have happened I've read advice that the person who has not got the goods still has a claim against the supplier for non-receipt of goods and the supplier in turn would have a claim against the courier for not performing the delivery they were contracted to do. If the rules now allow the PostOffice to deem the delivery complete when it is signed fo by a neighbour then you could have the situation where the person waiting for the goods is told that as it has been delivered to the neighbour then they only have a claim against their neighbour.

      1. Davidoff
        Holmes

        Re: What if...?

        "If the rules now allow the PostOffice to deem the delivery complete when it is signed fo by a neighbour then you could have the situation where the person waiting for the goods is told that as it has been delivered to the neighbour then they only have a claim against their neighbour."

        Nope. This would only affect the contract between the supplier and RM, the person who ordered the item still has a contract with the supplier for delivery to the address given at the time of ordering. Which rarely is the address of the neighbor. So it's the supplier who will have a claim against the neigbor.

  11. Stevie

    Bah!

    Short of a two-door lockbox bolted to the house I don't see how the Post Office can deal with the issue other than warehousing people's tat (and charging for the privilege).

    Here in the US there's a concerted movement to scrap the Post Office, but those doing the pushing are shills for the private couriers. The people listening hardest seem to be smartphone internet-age fans who haven't thought things through.

    After all, if you get rid of the Post office, who will deliver all your Amazon crap for a song (and it *is* a song compared to UPS - who it turns out rubbed salt in the wound by double-dipping customs charges for years on parcels I sent to my mum and dad, dunning me at this end and them at the other for the same fees - and FedEx who have always given me reasonable service but it don't come cheap).

  12. Rampant Spaniel

    I ****ing hate this.

    It just doesn't work. I needed to rent a camera recently (a phase one 645df+ with the iq180 back and 3 cs lenses) and had them rushed via courier. The total value was around 60k usd give or take. Needless to say they didn't arrive and the tracking said they had. I called the courier who informed me it had been delivered. I asked the the signature / name etc and they said they couldn't read it (fair game, they're usually unreadable). They called the driver and he said I was out (utter horlicks, I was sat outside with the kids waiting and playing) so he delivered it to a neighbour but couldn't remember which? Turns out he delivered it 3/4 of a mile away. Nothing to do with my place being his furthest delivery on a Friday afternoon at all, no not at all.

    The concept of delivering to a neighbour is fine when the postie knows his route and the people on it, its fine when you live with nice people who can be trusted and its fine when the postie isn't a workshy berkshire hunt. The problem is you can't guarantee all that. The sender should be able to put a sticker or notice on the parcel or letter stating 'address only', that way no nutters get offended, no my neighbours are twats stickers are needed etc. Some couriers allow this, I thought the one the rental company used did also but obviously not or it was ignored.

    1. imanidiot Silver badge

      Re: I ****ing hate this.

      I've had parcels delivered with that wording on it. (Delivery to posted address only, in big bold letters) Both times the parcels were delivered to neighbours anyway. All well and good on if you can trust the neighbours, but not if you're living on a university campus. (I've had a case where it turned out they delivered a pricey bit of kit 2 flats down on a different floor. The person receiving it had signed for it, put it in his room and then gone on vacation. And I only found that out because I actually caught him red-handed throwing it into a dumpster when I happened to walk by)

      Stickers on the parcel would always be the best option IMHO. That way, you can even decide certain packages CAN and others CAN'T be delivered to the neighbours.

    2. Powelly
      Unhappy

      Re: I ****ing hate this.

      I see your lazy postman story and raise you a very lazy postman story: I remember paying for express delivery on an audio interface delivered from the US to UK a few years ago. I got it delivered to my parents' as I knew they'd be in and the Post Office is three doors down from their house, but still their post turned up with a 'We Tried to Deliver and You Were Out' card. My Dad went to collect it and was told 'we left the card because you weren't in', at which point he was forced to point out that they are a Newsagents, they open at 4:30 in a morning and close at 19:00 at night and that the postman had left the letters (and card) on the shop counter. The guy delivering was too lazy to walk to the end of the terrace with a parcel. I always tried to support my local Post Office, but that was the point when I stopped.

  13. Lockwood

    Our temp postman delivered my post, and all my neighbour's post to me for a week.

    Noone was impressed by that.

    My regular postman will sign for me.

    A few years back, one handed me a "Missed you" card, after I waited in for hours for him. "You're never in, so I usually leave your stuff at the sorting office and card you". I see the logic there, but it sucks when I am not running to plan.

  14. probedb

    Blocks of flats?

    So how will this work then?

    Ring every flat in a building until someone answers? ;)

    1. Pete 2 Silver badge

      Re: Blocks of flats?

      I foresee the ground floor flat getting an awful lot of post

  15. Anonymous Coward
    Anonymous Coward

    RM Delivery Policy........

    http://tinyurl.com/6cocyts [NSFW pic! - Mod]

  16. Eddie Edwards
    Meh

    Can you put which neighbours you like?

    My next-door neighbour is fine and we accept stuff for each other all the time. A quick pop next door around 7pm and job done.

    But my neighbour across the street accepted a camera on our behalf four days before Xmas, never told us, I was running around the streets Xmas Eve trying to find it, finally their kid heard about it and said "oh we've got it, mum & dad were going to send it back". Like, WTF?

    Kind of looking forward to putting one up that says don't trust them across the street, if I'm honest.

  17. Daniel Bower
    FAIL

    I'm opting out but

    It all seems a bit inflexible. I live in a terrace. The people in the house next door but one up the road are nice enough and the immediate neighbours over the wall are nice but the most likely guy to get our mail, the immediate neighbour whose house we need to walk passed to get to ours is a bunt (Monty Python letter C sketch). On this basis my sticker is on its way...

  18. Anonymous Coward
    Anonymous Coward

    Fantastic

    I really can't wait to go next door and interrupt my neighbour as he beats his wife once again, to ask for my Amazon parcel, or queue next to the junkies at my other neighbour who're in buying their drugs from the dealer that lives there.

  19. David Pollard

    Big Drop Surf Shop

    It's a pity that the Royal Mail can't do something like Amazon's 'Big Drop Surf Shop'. Presumably it's because most of the Post Offices have been closed.

  20. mickey mouse the fith

    Why not have this opt-in? , i.e. only people who want their neighbour`s to get their post have a sticker, or better yet have an entry in a database that indicates this, thus eliminating stickers altogether.

    Avoids all the `chap in house on left is ok, but people on the right are cnuts, i do hope postie doesnt choose them` scenarios.

    Although everywhere I have lived the postie gives things to neighbour`s if Im not in anyway, which is dodgy as hell if the item isnt signed for, thus theres no proof it was ever delivered.

    I must confess, a few years ago a neighbour`s post was delivered to mine and I subsequently forgot all about it.

    3 years later I found it, but they had already moved house by then. Wonder how often this happens?

  21. Anonymous Coward
    Anonymous Coward

    Its a huge non-story for brits to get their knickers in a twist about!

    If every other company (bar royal mail) can deliver to a neighbour, the point is moot!

  22. mamsey
    Thumb Up

    What's new?

    Our post has been delivered to random houses down our street for ages now, maybe at last we'll know it's only our direct neighbours who we need to visit.

    N.B. sarcastic thumb.

  23. Wolfclaw
    Thumb Up

    It Works

    Unlike most things the Royal Mail rollout, the posties are using it now and not just them, other carriers are following the stickers request and not leaving my parcels with the neighbours from hell.

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