Re: There's a 'queuing' paradox here.
I, too, deny my British heritage and refuse to queue unless absolutely necessary.
I don't queue for products. I buy something else, elsewhere, which is readily available, or wait for the queue to disappear (and get on with my life in the meantime)
I don't queue for food. If you can't be bothered to serve me in X amount of time, or put enough staff on, there's a high chance the kitchen is understaffed, the food is undercooked, the floors are under-washed and the stock under-checked.
I don't "get" queuing. If your product is so fabulous, you'll have made it easy for me to get. If your restaurant is so great, you won't keep me waiting or let a queue build up without informing people of their waiting time. If your bank is so wonderful for my savings, why can't you afford another cashier on the front-line?
I generally leave others to queue if they want (even people I'm queuing with - I have walked away from friends in queues in the past, got something else and came back to stand with them while I eat it. Their willpower seldom holds out to the front of the queue so they can buy something for themselves to eat...). My patience is limited in that, despite being near-infinite in other regards. I have not only left queues, I have left them vocally. I have stood in the front of a queue of 2 for ten minutes before being served only to tell them, quite clearly and unnecessarily loudly, to stuff it (because they were messing about behind the bar with a makeshift paper-ball football rather than serve me, despite having seen me waiting), and have them chase me down the street to try and serve me (I pointed out that if you take ten minutes to say a word to me, how long are my food/drink going to take after I've paid you?). The guy behind me was silly enough to want to take advantage and I hope they served him quicker than me, I really do. I'd *hate* to think he was in there for 20 minutes still waiting for his order after managing to gain one place in the queue.
A queue is a useful, necessary concept in some things. Other times it's wasteful and insulting to your customers. I'd rather go back to a place that closed the queues off once they hit ten minutes so they can actually serve people without disappointing than one with an eleven-minute, unmanaged queue.
Not once have I personally felt hard-done-by by this principle either.