back to article Horror AVG update ballsup bricks Windows 7

An update from AVG on Wednesday night rendered 64 bit Windows 7 systems unstable after it was applied. Several Register readers have been affected by the problem, which leaves machines in a continuous reboot loop. AVG has pulled the problem update (3292) and published an advisory apologising for the cock-up and providing …

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  1. Anonymous Coward
    FAIL

    AVG Fanboi says "FAIL"

    I used AVG for years, but AVG2011 is a complete dog! I had to manually remove it after it also got stuck in an infinite reboot loop when updating from the previous version.

    The latest update is also buggering up XP SP3 systems, our work PC's AVG system bjorked after the update this morning.

    Sorry AVG, you have lost the plot, and Elvis has left the building!!!

  2. Dougal 2

    I'm still waiting to read a post from Dougal.

    It always makes me laugh when 'IT experts' start blabbering on about which security product is the best. It doesn't really matter which one you use, none of them work properly in the real world. Every day I collect suspect files from PCs, and as a test, upload them to virustotal.com and get a very low positive result from the various security scans. Wait 24 hours, and it's a different story, but by then it's too late.

    In this case we're talking about AVG Free, so that should be a domestic environment. I can say, as I do this for a living, that 15 minutes is all that's needed to explain to customers how to avoid infection because in 9 out of 10 cases, it's preventable. Expecting a security product to protect you is the biggest mistake, which only encourages users to take risks.

    In a business environment you should have in place company procedures concerning computer use that make the employee responsible for their actions. In other words, stuff up you PC by visiting a porn site and you get sacked. Very effective and can be used to control facebook addiction too.

    For what it's worth, I prefer Security Essentials too, mainly because it won't con customers into upgrading to a paid-for version and hopefully, Microsoft, will be the last company to false-positive a Windows system file.

  3. Russ Tarbox

    I don't run AV on my computer.

    I can't stand it, performance sapping, update requesting pain in the arse. I find some common sense and a nice VM for any, er, questionable software sources does the trick. Obviously this isn't a solution for most users though.

    But this is another occurrence where I see the AV software causing more havoc than any virus I've experienced. A great one was Norton AV breaking POP3 accounts in Outlook Express (going back probably 6 or 7 years ago) and an AV update crippling all the XP-based tills in a well known theme park. That was a fun day...

  4. Dennis Healey
    Pint

    Review of security solutions ?

    Don't forget Commodo if you plan to review security solutions. AV & Firewall all free, has been faultless so far, and from the point of view of someone who is not terribly techie the help is exceptionally informative

  5. John Sanders
    Troll

    TROLL ALERT!!!

    The Winner - "User training + Properly setup PC + External to PC Firewall and Zero AV software."

    TROLL ALERT!!!!

  6. Anonymous Coward
    WTF?

    LMAO

    Well that's one way to drive away users. hehe

  7. Anonymous Coward
    Anonymous Coward

    So if I paid for it....

    and it bricked my rig, I should get my money back. Right?

    Right?

    Anon now due to rise of comment trolls, even in the sanctity of el Reg. No wonder AMFM isn't around much more. *sigh* for the good old days of 2006.

  8. Neal 5

    re The winner/ perfect solution

    No Av is the way to go, yep, but not using your solution entirely. I would venture to add, using a virtual machine of some variant for your internet activities. That way you've only to reboot a clean virtual OS when it all goes tits up. If you keep a clean version available, takes what, 30 seconds.

    So long as you do use a virtual machine for internet, there would be no need for firewall either, theoretically. Although of course one may wish to sandbox their virtual machine software as an added precaution, or if they have enough RAM, run it inside another virtual machine of a different make.

  9. Mike Lovell
    Alert

    Erm

    Assuming you have more than one PC or Internet capable device and can reach the advisory web page to fix your machine they bricked in the first place!

  10. Martin Maloney
    Go

    It takes a geek to clean Windows

    Boot an infected machine with a live WinXP CD. If it asks when booting, tell it to enable networking.

    Access a free scan-and-clean site, and follow the instructions. You might have to visit more than one site.

    After rebooting to the hard drive, if you have an AV program installed, scan with it. If you don't, install one (like others here, I am partial to MSS) and run a scan with it.

    If you have a register cleaning program, run it. If you don't, then install one (I am partial to jv16 Power Tools) and run it.

    In most cases, you will end up with a fixed machine.

  11. bigfoot780
    Alert

    AVG doesn't know what a usb hard drive is

    I have stayed clear of AVG since it missed conficker completly. It also didn't scan usb hard drives on access. Glad I stay clear of it. Avast, MSE both seem to be good.

    I am sick of this stupid idea of no-antivirus is a good thing. How about win vulns, flash adverts running who knows what code etc ?

    If your running any OS you should have AV (cue the *nix fanboi replies).

    Its bad practice for any malware/virus' to be on your computer even if they are for another OS.

  12. twunt

    MrT - What are you doing

    The fact that MSSE is 'catching more' than AVG suggests you are regularly taking dangerous and stupid risks on your PC.

    I run MSSE on both XP and 7 and it has never stopped or found anything. That's because I'm not a moron and I don't visit sites are infested with Malware in the first place.

    (For a Second and Third opinion I run Malware Bytes and Super Anti Spyware every couple of weeks - never found a single issue, other than 'tracking cookies' which are not malware anyway).

    Your AV software shouldn't be regularly finding anything, unless you are deliberately and wilfully acting in a dangerous manner - in other words, you are a moron.

    1. MrT

      Well, either that...

      ... or carrying out performance testing to evaluate these things before rolling them out. That's why I was in the beta program, not just of MSSE but of several other security titles (TrojanHunter, ZoneAlarm, etc) and why I have, in times past, been staff editor of a US security website.

      You know, there are two sides to every story, and if you check back I did say I ran them on VMs - nothing risky about this at all. A good proportion of the malware was collected and used off-line, which is how most of the comparative tests are done these days.

      Now put your name-calling to bed. As noted by others here, even YouTube got spiked by an XSS exploit - play their videos and you got a hidden extra without even going anywhere deliberately.

      Can't believe I bit this time...

  13. Black Betty

    Bricked Vista (64) Utimate yesterday.

    And my BIOS can't boot a G15, so fun, fun, fun finding a PS/2 keyboard.

    And fun, fun, fun fixing all my game clients broken by System Restore.

    Avast you get your chance to disappoint.

    1. theido

      g15 keyboard

      don't know if it will help, but if i unplug my mouse, my g15 will respond before windows loads the drivers.

  14. Zog The Undeniable
    FAIL

    Just wait until you try uninstalling it

    The latest versions of AVG are Norton-like in their tenacity, like a floater that won't flush. I ended up having to delete folders and run msconfig to stop remaining bits (hidden somewhere on the hard drive) from loading at startup. Awful. I must wipe and rebuild that PC.

  15. Anonymous Coward
    Anonymous Coward

    Re: Register's Round Up

    I did quite a bit of research into antivirus software a while back. Read a lot of in-depth stuff and test results. My conclusion was that AVG was the best. I'm currently using the free AVG on Windows 7 64 Bit and it works a treat.

    However I'm not all that prone to catching a computer virus due to basic cautiousness. If a file is slightly suspicious and returns a false on AVG I'll normally upload it to virustotal just for thoroughness.

  16. JDX Gold badge

    re:Jacka$$ M$

    "Microsoft builds operating system that has security holes, and you pay to have it.

    Microsoft builds software to plug security holes in it's own operating system, but you have to pay for that too."

    Fail. MS' MSE is free.

  17. Anonymous Coward
    Anonymous Coward

    Used to be good...

    And jumped the shark years ago, with the introduction of Linkscanner, which is too stupid for words. (Clue for the clueless: this is a "security" program that goes out of its way to download potentially dangerous material).

  18. Elmer Phud

    Awfully Vast Gunk

    Having had issues with AVG ever since the 2011 'update' I was going to do a wipe and reinstall.

    Since AVG 2011 arrived it's struggled to connect to the update servers, argues with the Firewall despite manual intervention and AVG's discussions are full of people with sreious issues with the SW.

    Yesterday I downloaded the 'remove AVG completely' file and the 'recommended new AVG' release but hadn't got round to sorting it out.

    Now I'm not too sure whether to just remove and bin AVG and go for Avast - which I got rid of a while back as it behaved a bit like AVG does now.

    Or there's MSE.

    I don't really mind whatever I end up with as long as windows stops bloody telling me the latest update is out of date despite me having done a manual install.

    AVG has turned in to the bloatware I was escaping from -- bah.

  19. TonyT
    Happy

    Another AV Suggestion

    I have used Bullguard for many years on various different systems. It has to be paid for but web search for OEM versions at very low cost works for me. Vary rare problems, updates at logon, finds and blocks problems regularly, seems stable and low overhead.

  20. Tigra 07
    Happy

    No Tit Required

    This is exactly why my AVG, Windows and Spybot are only updated on a sunday.

    My 64 bit Windows 7 is fine =]

  21. Fluffykins Silver badge

    Oh, the irony!

    Did anyone else notice the Google ad for AVG on the side of these pages of comments, most of which being along the lines of "AVG is shite"

  22. Anonymous Coward
    IT Angle

    BLOATED AV - A thing of the future?

    Submit post: Horror AVG update ballsup bricks Windows 7

    There are some problems with your post.

    Your username and/or password are incorrect. Need a password reminder?

    (no handle yet)

    NON BLOATED AV - a thing of the past?

    Posted Friday 3rd December 2010 09:52 GMT

    I love reading these comments, however reading about bloated software just makes me laugh...

    Pre 2001 - Airport Security:

    We always had xray machines,but you could still take whatever you wanted on the plane with you...even people used to smoke on the plane!!! So you could clear airport security very quickly... but we still saw the atrocities and attempts because we weren't secure...

    Post 2001 - Airport Security:

    X-Ray, Body Scanners, frisking, no liquids over 100ml, check it really is a laptop, security, police, locked cabin doors.... Very cumbersome and time consuming....however very secure or more secure...

    So maybe think about it with any AV that you are using, expect it to take a little longer - we're no longer dealing with 16yr old kids having fun....

  23. Ben Rosenthal

    AVG

    AVG went shark jumping at least 2-3 years ago now, Avast is just starting to follow the same path and will send me off for a replacement that just does what I ask it to soon enough.

  24. Anonymous Coward
    Anonymous Coward

    Easy fix...

    I had this issue on a workstation yesterday. Inserted Vista install media and ran a repair, problem resolved.

  25. Matthew 25
    Headmaster

    Desktop Windows 7

    "Desktop versions of Windows 7 seem particularly prone to the bug."

    Aren't all versions of Windows 7 for the desktop then?

  26. Doug Glass
    Go

    Peresonal Choices

    Avast and Comodo. When they blow up, Microsoft Security Essentials and Windows Firewall. There's not a security product out there that can stop all threats all the time. So install what works and have a system restoration plan that fits your needs. Everything else is pure corporate grandstanding and bullshit.

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