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back to article BT to end traffic throttling - claims capacity is FAT

BT has claimed that it will kill off traffic management on its broadband service and stop capping usage limits on all but its entry-level products. From now until early June, its "Totally Unlimited Broadband" offering will be applied to BT's 16Mbps copper service for £16 a month, while Infinity customers can get their mitts on …

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Silver badge
Go

> It's a minefield trying to find a decent provider who doesn't throttle

Nah, it's easy. Look for a package that costs more than £30 a month. IDNet, AAISP, Zen.. It's only a minefield if you are also looking for the cheapest ;)

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Black Helicopters

@Peter 26 VPN

Don't know why you're copping downvotes on this. I have to use a VPN on BT ADSL at my parent's place to get access to certain ports >at all< never mind BT's throttling, the obvious monitoring of URLs you attempt to visit etc.

I also use the VPN to get past T-Mobile oh so helpfully reducing image resolution and rewriting all the javascript on web pages you visit through their 3G service.

FWIW I use VyperVPN. Being a US company this probably also saves the CIA the effort of requesting my traffic logs from gov.uk ;-)

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Anonymous Coward

@Peter 26

Eclipse does not throttle. They have data limits during 'peak hours' (during the day and evening, but anything after 9pm is free), but the service is not bad.

Disadvantage though is that tech support (if you need them) sign off at 9pm (or is it 10) and when your connection goes tits-up, you don't know what's wrong until the next day.

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Bronze badge

Re: @Peter 26 VPN

...or you could turn the accelerator off?

http://accelerator.t-mobile.co.uk

...when connected to them.

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Anonymous Coward

Easy to find, but not so cheap...

http://www.idnet.net

*Always* 55+mbps on a line profiled at 68...

Nothing throttled or blocked, but caps apply.

I prefer to do my own traffic management than have BT "help" me.

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FAIL

Guess you didn't try very hard.

BT throttle P2P ports. I tunnelled all my traffic through a ssh tunnel to my VPS in the US - no throttles on any of the traffic, or by several-GB backup dumps.

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Anonymous Coward

Tunnel to VPS

Trouble with that kind of set-up is that usually you have to pay for data transfer volumes at the VPS as well. A bit of P2P or even normal downloads can get very expensive.

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Trollface

Re: Easy to find, but not so cheap...

IDNET here as well. £10 line rental. PAYG phone cos I barely use it an a 26 quid package that has more than enough data transfer cap for my needs.

Sadly only 5-6Mbps cos the exchange is a long way away.

If you are prepared to pay there is always a better service than BT somewhere else.

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wrong headline...

Considering that most people look for the cheapest deal, it stands to reason most people are on the cheaper packages, so the headline should have been 'BT continue to throttle and cap their customers unless you pay more' ???

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h3
Bronze badge

What I really want is 76 BT Infinity / ipv6 and 8 ipv4 addresses. Dunno who to go with though.

(As long as it costs less than Virgin with all the TV channels and the highest speed broadband (At list prices) I am happy).

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Try A&A (Andrews and Arnold), they offer ipv6 and ipv4 blocks on FTTC.

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Bronze badge

If you want "BT Infinity" you have to go to BT. Infinity is the brand name of BT's Retail offering, and not the name of the Fibre capability many ISPs can offer.

if you want "FTTC/FTTP" you have much more choice.

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Infinity Option 2

Is already unlimited (no "fair usage" policy), just traffic shaped for p2p at peak hours.

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Re: Infinity Option 2

They probably still have some kind of fare use policy but call it something else, in the same way they re-wrote the definition of Unlimited in the first place.

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FAIL

Re: Infinity Option 2

I had a call yesterday, and questioned whether or not there was a FUP.

No, catagorically no limits on use.

Well that's fine, I don't want to go on an ISP that lets people abuse it's service willy nilly - which is what a FUP is there for when done properly.

Perfectly happy with IDNet thanks...!

Steven R

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Unlimited for how long?

BT have a habit of changing T&Cs at short notice or with little consultation, "free" web space was recently removed from all home users, but that's dented my confidence in using any of their free storage they now apparently offer, not that they're interested in telling me as I'm an existing user.

As customers of BT Vision will be aware, what they say and what they do are entirely different. Just check out the "new" second on any of the on demand services, some of the products there have been "new" for a year.

Until March when Superfast broadband is available and they won't see me for dust.

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Anonymous Coward

Seems the rabid bunch are out again

There seems to be a cabal of people who pounce onto forums whenever certain companies (BT, BA, Microsoft etc) are named to pour tales of their issues that have obviously never happened with other providers.

Personally, i've been on BT Infinity for about 6 months and never experienced any throttling / traffic shaping. My average is running at something over 450GB/month, so i'd be as likely a candidate as anyone. I was previously with Be and they were the same (with the exception of their well-known iplayer issues).

I choose to pay £25 a month as I can't see how these £5/£7.50 deals can possibly be unlimited and the providers still make a profit.

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Anonymous Coward

Re: Seems the rabid bunch are out again

Hehe, thank you, sir, for saving me the effort and time of typing the same thing.

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Thumb Up

Re: Seems the rabid bunch are out again

The BT slammers need a reality check. I pay for BT because I want a quality product. I signed up to a 40GB plan and hit it twice. BT said "no no no" and I upgraded to "Unlimited". I am not caning the hell out of it but know that I need that fabled "Unlimited" as a safety net. But getting a BT package is about more than that - Openzone WiFi being a major plus point for someone addicted to the Android tablet and coffee.

I'm sorry but I cannot really complain about BT apart form acknowledging that they are not cheap as chips. You pays your money...

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Pint

Re: Seems the rabid bunch are out again

OK well that's cool, which is why we have choice.

Personally I'll take my extra £210 a year saved by going for the actually unlimited, always works, pretty reliable service from Sky, and go down the pub with it.

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Re: Seems the rabid bunch are out again

well I'm with BT on Option 2, and it's really not that amazing - throttling definitely occurs, you can visibly see the difference as the clock ticks towards 12:00am, this doesn't affect me much at all because I don't generally use the services which are throttles (p2p), but I can clearly see it occurs.

In addition even streaming services can be flaky, they are generally ok, but most evenings I'll hit a buffer or two even on iPlayer. That's on a wired network too. I assume it's because I live in a pretty densely populated area of south london and contention really is an issue, but I am paying a fair wedge for super-duper broadband, which really isn't much different to the speeds I got on my old Be ADSL.

If it's not the line, it's the homehub/modem, both of which were supplied by BT.

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Re: Seems the rabid bunch are out again

"I pay for BT because I want a quality product."

Oddly enough I moved away from them for exactly the same reason.

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FAIL

Still worse service and speed than Be, for roughly the same cash, over copper. Fibre is still a white elephant, unless you live right next to the cabinet.

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Silver badge

Fibre is still a white elephant, unless you live right next to the cabinet.

I'm only a mile and a half away from the cabinet as the cable flies so I'm looking forward to getting maybe 8Mbps when FTC comes but I don't know what I'm going to do with it - well in terms of IT and not watching shit.

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Anonymous Coward

But duh, THAT'S the point - most people DO live near the cabinet. People generally live a damn sight closer to the cabinet than they do to the exchange.

If you choose to live so far out in the middle of nowhere that even your local cabinet is a 15 minute drive away, then, I'm sorry, but you're limited in your broadband options, in the same way I choose to live in England, and accept I won't see much of the sun.

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Anonymous Coward

Not necessarily

If the cabinet is 5KM from the exchange and you are 6KM from the exchange, that is going to make a big difference in your attenuation and give you a better speed. The ideal is FTTP though.

I'm on TT living only 500M (lucky eh ?) from the exchange and get the full 22meg, if I were to change to BT I would only get 16meg over 21CN as they are doing sweet F... ALL regarding FTTC in my area.

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Facepalm

Graph below of up/down speeds against the distance from the cabinet with VDSL2 (ie. BT's Infinity product):

http://i55.tinypic.com/2qd2wkp.png

I wouldn't exactly describe 60Mbps/22Mbps at 2km from the cabinet a white elephant.

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Headmaster

U nit

Kft not Km

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FAIL

Re: U nit

D'OH! Egg on my face. Oh well, still not bad, given how close people normally are to their cabinets.

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Go

BT also over FTTP in some areas. That's very nice indeed.

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Your graph seems to be in Kft rather than Km so your 2000 feet is about 609m. According to Wikipedia at 1.6Km VDSL2 speed is the same as ADSL2+

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Trollface

Re: U nit

I hate 'Kft'. It seems to me that if people want to stick with ancient non-metric systems that have more than one unit for length that's their hard cheese. If they want the convenience of having only one unit to measure the same type of quantity they should go metric. They should prolly also be banned from using decimals. Make them use fractions like wot their grandpappy did. That'll learn 'em :)

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WTF?

Kft?

WTF?

Nice attempt to make attentuation look over 3 times better than it is...

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Anonymous Coward

Re: Kft?

Im on FTTC 2K from Cab, and I'm getting 41/12 - happy days.

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The usual tricks

When BT upgraded our exchange from a half megabit to an eight megabit connection they did not tell anyone. This included my ISP that rides on BT wholesale. I had been monitoring SamKnows and rang my ISP to inform them of the speed increase.

The reason was that BT cusomers where paying more for an inferior service. Way to go BT!

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Re: The usual tricks

Similar thing happened to me when I changed package to unlimited infinity last year. I was informed I could now get 73MB but would have not known otherwise.

That said, I generally have no issue at all with BT.

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Welcome to this century, BT

Here in a small town in Germany, my Internet and phone service of the last 5 years has no limit of any kind and (according to Glasnost at http://broadband.mpi-sws.org/transparency/bttest.php) the ISP does not shape traffic. I pay 25 euros a month for telephone with flat rate national calls and VDSL with a measured 30M down and 10M up. With the wife watching TV and films in Russian all day, we shift about 120Gbytes per month. Oh - there's no 18 month contract - I can cancel at any time with one month's notice.

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Anonymous Coward

Re: Welcome to this century, BT

Oh, hello, welcome to a little concept which I snappily like to call "different countries, different economies, different markets, different prices".

While you're singling out BT, the vast differences you're describing relate to virtually all British ISPs, due to the simple fact of "that's just how it is over here" at the moment. Yes, Europe has traditionally seen very competitive broadband deals, and Britain has traditionally lagged some years behind, but as I say, "different countries, different economies, different markets, different prices".

Thanks,

Britain.

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Re: Welcome to this century, BT

Competetive germany? Shame you cant play computer games with blood in them though.

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Anonymous Coward

Re: Welcome to this century, BT

I just spat blood over my monitor, thanks

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Re: Welcome to this century, BT

We'll not have any of your foreign type competion here! This is a local country, for local people! I'll have you know that we jolly well enjoy being shafted by our monopoly communications provider, it's the British way dontcher know. Must protect the precious things of the telecoms network.....

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Happy

For all the bitching and whining at BT...

I don't see any other providers doing much to roll out services these days. They aren't building networks. At least BT is (albeit with Govt "assistance").

I live in the sticks, my line was 11km from the exchange. Had Satellite for a couple of years then BT, somehow managed to make 512kbps (old) ADSL work over this 11km. Awesome, I was happy.

Then they put a FTTC cab 2km from my house - excellent - couldn't get Infinity as I could "only" achieve 14Mbit - wow - I'd have been happy with 2Mbit. Now 1 year later (and a new BT homehub 3 Type B - cos it is better) and I'm reliably getting 16Mbit. So on Friday, I called up and asked about the new deals - They are upgrading me to the Unlimited Infinity 2 package at £22.65pm on a 12 month contract. Existing customers get it cheaper than the £26pm and can get a 12 month contract, not an 18 month one. I may not go much or any faster than the current 16Mbit, but I'll be paying a couple of quid less, so yay for that.

Still, the nearest alternative network (Virgin) is over 25 miles from my house, so why should I bitch at BT? At least they're doing something.

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Re: For all the bitching and whining at BT...

Not around my way they're not.

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There is that little bit of small print that says they can change the T&C at anytime without notifying anyone? it must be around here somewhere.

I think i'll stick with my business ISP with it's in house call centre.

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Happy

Unlimited

"Our service is unlimited" (What this means: 20gb per month @ 2mb/sec)

"No really, our service is unlimited" (WTM: 40gb per month @ 4mb/sec)

"Serious though, we mean it - our service is unlimited" (WTM: 60gb per month but capped at 8mb/sec)

"ok, we really, really mean it this time - our service is definitely unlimited" (WTM: Full cable speed...but 40gb per month)

"ok, when we mean unlimited, we mean full cable speed, all the time, no limitations" (WTM: Hell has frozen over)

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Megaphone

Blame BT Wholesale

Most ISP's use BT Wholesale products, so what are they on about?

Talk about blowing your own trumpet!

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bt total unlimited yea right

So they're claiming they can give unlimited broadband without any restrictions yea right even if they did I would still not go back to bt there a joke and a pain to deal with they overcharge for the packages they have. I am happy with the sky's unlimited package for 7.50 hehe though would be nice for a bit more upload something like 5mb but I am sure sky can do something. In terms of my unlimited package I have been fine with it no problems at all just wish it had more upload that's all. As for bt forget them there for rich boys who can't be bothered to shop around for the best or lowest price deals like rich footballers who like to get set up and are away and up and running. I'll never go back to bt ever.

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Anonymous Coward

BT are so full of shit.....

"The national telco claimed that its offering would not be hampered by bandwidth issues like the ones that recently crippled BSkyB."

Oh really? So what's the matter with most of (all?) your FTTC enabled exchanges in Leicestershire then? Its not oversubscribed backhaul that's causing peak speeds of under 5Mbps on BT Retail?

BT are totally full of shit. Sky may be tossers but unlike BT they at least admit when they've fucked it up.

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Anonymous Coward

Self limiting bandwidth?

A couple of factors working in boradband providers' favour:

Not much mention of contention: if you share bandwidth with 20 other houses that might drops a cap on you, esp if neighbours are heavy users.

As "everyone" seems to be going wireless they begin to find there's wireless congestion as every household is sharing the same small bunch of frequencies - so the reduced service is their own fault, bandwidth delivered to the router is as advertised but to the device it may br limited by your own equipment/lcircumstances.

A friend was thinking of moving to BT and found all the marketing bumph was about the wireless router - she had to specifically ask "does the router have Ethernet ports too?" (BTW: yes)

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