Microsoft braces for Surface RT feedback storm
Kludgey, dull screen, audio problems, fraying cloth covers – whatever your beef with Microsoft’s Surface, now’s your chance to get if off your chest. Microsoft has launched a Surface Owner Feedback Program for new owners of the Redmond fondleslab. You’ll be asked to take part in a survey on your experiences with Surface. Happy/ …
No impact? It tanked PC sales. Down 20% from Year Ago
That is a huge impact. And now the astroturfing campaign seems shifted to "Wait for RT PRO - A Full Wintel tablet is our only hope!" Without a thought to the whole "Santa thing" or the fact that Wintel tablets have not ever moved significant units after being available for fifteen years.
If they're counting on a Wintel tablet to save them - and at that launched into the January post-Christmas inventory blowouts, they may as well give up hope right now.
Meanwhile Apple and Samsung are singing "I'm in the money..." as their supply chains churn out hundreds of millions of units to eager customers the world over with ready cash. Android and iOS devices are flying off of shelves effortlessly.
Then they have the gall to suggest macro-economic issues, as if we aren't laying out technology budget bigger and faster than ever before - just not on their stuff. Nonsense!
Web statistics...
Google Analytics webstats from a busy website, non-technical (health/lifestyle), transaction based (selling things). Period: 31st Oct to 30th Nov.
IE10 - 0.17%
In comparison, Opera gets 0.57%, Chrome 33.2%, Safari 18.18%, Firefox 15%, Android browser 6%.
I can't find any reference to IE10, Windows 8, or Windows phone in the mobile section (could be that Analytics doesn't recognise it?). The website gets 23% of its transactions from Mobile devices.
It would be fascinating to see El Reg's stats.
This story must be warming a few cockles of the hearts of most folks. Yesterdays story about IBM and OS/2 being crushed by Microsoft makes for a great contrast to today's state of play.
IBM released OS/2 before MS came out with Windows 3. IBM was the giant and MS the underdog. In the tablet world Apple is the new IBM with the dominant market defining position (everything was an IBM clone back then) and MS the underdog coming late to the party with something that was totally different from the previous ecosystem (DOS character apps) but that worked something like the leader was doing (Presentation Manager then, touch and guestures now) but still allowed previous generation apps to run (DOS box then, desktop now).
The analogy isn't Microsoft being the new IBM, its Apple that is playing at being IBM with a totally closed in, everything built by me ecosystem.
Why is it that I never experience the "issues" other report?
Fast, fluid, responsive does what I want it to do!
Problem exists between the ears to those holding the device.
I dont have any issues, so what are others doing wrong?
"I dont have any issues"
If ever there was a manifestly false claim...
Likewise
I've been using mine since launch day and the only issue I've had was that our IT folks had used a self-signed cert for our Exchange server so I had to jump through some hoops to get the cert installed so I could connect. Other than that, it is fast, fluid and responsive as you say. I had already used Windows 8 on a desktop PC with a touch screen (and disliked it very much, and still do on a desktop PC without using tweaks to shove TIFKAM into the background) so I knew the shortcuts and gestures and once I used them on the Surface I had that "A ha!" moment. On a tablet it works. I imagine the UI works on a phone as well, but I haven't had more than 5 minutes with a newer Windows phone so I can't really say.
No audio issues other than the speakers are a bit soft for my taste (you aren't going to be playing music for a room full of people with this thing, for sure), and no issues at all with the touch cover.
Oh wait, I forgot - I do have one other issue with the unit. I am having the problem with the Windows logo on the back wearing off. Meh.
Now, lest those anti-MS folks think I'm a Windows fanboy, there are some design issues with the device that I have encountered (and a couple that make me go "how could they have missed that?).
First, both the front and rear facing cameras are 1MP. Seriously? Why in the world did you even bother with such a wimpy camera?
Second, the touch cover partially obscures the rear facing camera when folded back.
Third, the kickstand has one and only one position so you can't choose a more shallow angle for use, and the steep angle isn't appropriate for all of my normal uses.
Fourth, the SD card doesn't become an integral part of the file system - that is, you can't install apps to it, and you have to jump through hoops to get it to automatically store media and other files onto it to take some of the load off of the built-in storage.
Fifth, although the magnetically attached power connector is neat, it doesn't self-align usually, and a couple of times I've had to fiddle with it for a bit to get it to connect.
Sixth, I find myself inadvertently adjusting the volume when manipulating the device. Either the position of the rocker needs to change or the amount of effort needed to activate the switch needs increased.
Seventh, the kickstand only has a cutout / notch on the left side of the device to make it easier to open, it should really have one on the other side too.
Minor design issues aside (and I expect the next revision will correct most of them), the build quality is very good.
@Obviously! - Maybe it is because
you're not using it. Or because the pills you're taking are really working.
@Zaphod.Beeblebrox - Re: Likewise
OK then! Since you mention it, you are a Windows fanboy. Or maybe you're working in marketing or PR.
sigh...
Why is it that when someone asks a question like this about a Windows/MS product they are accused of being a liar, deluded, on medication or a shill. It seems to be a genuine question and certainly something I have experienced with the supposedly faulty products of many manufacturers.
Re: sigh...
I don't get it either, but truth be told it isn't just Windows/MS product users that get this treatment. Here in El Reg forums the commentards give pretty much everyone the treatment - different groups for different manufacturers of courwse, but all are well represented.
I agree. I often see such posts from supposedly IT literate folks getting themselves into a real muddle.
I sit there using the same kit thinking.."well it's all working okay for me!"
I often wonder how their day goes with other things they own.
"Damn you washing machine!! Why cant you make toast instead of just soggy bread??!!"
Re: sigh...
Oh and *insert deity here* forbid you ever say anything negative about Android. You may as well do the virtual version of chucking petrol over yourself and calling a guy with a flamethrower a raging Twilight-lover.
Re: "I dont have any issues"
Why the big surprise? Its easy to use for lots of people. In my office there is already a Surface RT a Sony Duo and a Samsung Ativ purchased individually by different people in spite of already owning other devices. No-one is having any problems using them.
Re: sigh...
Because some people get so wedded to their personal technology choices that anyone making a different choice is insulting them personally. It is especially prevalent with users of minority technologies that the vast majority of people don't adopt in spite of the proponents constantly explaining how much better they are.
Re: le sigh...
Some of us are aware that an 800lb gorilla beating up everybody in our neighborhood for 30 years does affect us personally. We would like to be rid of that gorilla, and it's starting to look possible. Already he's more of a Baboon, and we'd like to see him shrunk to about a spider monkey at least.
@AC 30th Nov 15.17 GMT " Why is it that when someone asks a question like this......
..............about a Windows/MS product........."
The reason is straightforward. Some of the MS critics on threads like this are classic "anti-fanboi tribalists" and their tactics are boringly repetitive, howls of "shill" "astroturfer" and "you are expletive crazy" each time and every time. *
Declaration: I have zero interest in buying any kind of Windows RT tablet regardless of who the producer is. I will not under any circumstances by any kind of pc that is a "walled garden" device - which is one reason why Old Nick will be complaining about the thermostat on His central heating system before I buy a Surface RT or an iPad.
Only use odd numbered versions of Windows NT
Apart from NT 4, every even numbered version of NT has been utter shite. They fix it for the odd numbered versions
2000 (NT 5) - Awesome
Vista (NT 6) - Awful
7 (NT 7) - Awesome
8 (NT 8) - Awful
9 will be a cracker.
Re: Only use odd numbered versions of Windows NT
If only someone had posted this before.
Re: Only use odd numbered versions of Windows NT
Do some research before posting this tired old myth!
I'm a OSX/Linux user and I even I tire of this rubbish old myth that puts MS down.
Re: Only use odd numbered versions of Windows NT
Windows 7 is actually NT 6.1, and Windows 8 is actually NT 6.2.
Re: Only use odd numbered versions of Windows NT
Crikey. Do people still post this shite and childishly stupid list.
I mean, it's not only tiresomely overused by morons, but it's so completely incorrect it's criminally insane
Somehow I missed your listings of Windows 3.11, 95, 98, 98SE, Me, and XP...and that's just going with the ones that had any sort of networking.
So please, just keep this tiresome crapfest of old bollocks to yourself and stop trying to sound clever. It makes you look like a turd. A steaming turd.
Re: Only use odd numbered versions of Windows NT
Somehow you missed that I was only talking about Windows NT, so you get a fail icon. I'm sure, seeing how you know its all tiresome incorrect bollocks posted by morons, that there are two families of Windows.
XP I did miss off, since that is NT 5.1, and simply a better shell for Win 2k.
I still don't understand why you all think this is bollocks [possibly because of instead of saying why it is bullshit, you've gone straight for the ad hominem. Who is the moron again?]. Are you saying I am wrong because Vista and 8 are awesome, or that Win2k and 7 are shite?
Re: simply a better shell for Win 2k.
And Windows 7 is NT 6.1, which is simply a better shell for Vista.
And Windows 8 is NT 6.2, which is simply a different shell for Windows 7
Completely ignoring the other improvements, fixes and the like that MS made in the various versions, your "Odd number good, even number bad" still fails.
Re: "Windows 7 is actually NT 6.1, and Windows 8 is actually NT 6.2."
Please old chap, I realise what you were doing but, I beg you, do not encourage those misguided anoraks/trainspotters. :)
ballmer has to walk
Surely the shareholders 'get it' now? Ballmer is the problem
The MS shareholders need to move Ballmer on and persuade Gates to come back and run the show. He might not want to, but point out that if they leave Ballmer in charge, there won't be any fortune left to dedicated to philanthropic causes.
Bill Gates, for all his faults, would surely not have presided over such a massive screw up.
Re: ballmer has to walk
The world is moving towards open platforms.
That's why MS will die out.
Re: ballmer has to walk
"The world is moving towards open platforms."
Really? So that must explain all those open iPad and iPhones.
Oh wait.
@yossarianuk - Re: ballmer has to walk
The world is not going anywhere towards open platforms and Microsoft will surely not die. Or at least not just because you wish them to die.
Re: ballmer has to walk
ballmer is actually fixing the mess gates created. He is kicking out the old guard such as Sinofsky. Read "breaking windows"
Re: ballmer has to walk
that doesn't reconcile with Server and Tools division have double digit growth year over year
Re: ballmer has to walk
Or with Windows 8 shifting 40 million copies (that's more than Windows 7!) in the first month - Or with the record revenues from the Xbox division....
Re: ballmer has to walk
> Or with Windows 8 shifting 40 million copies
That includes sales to OEMs, upgrade vouchers added to Win7 sales and the heavily discounted downloads. It is not like 40m PCs were sold.
Re: ballmer has to walk
Nobody said 40m PCs were sold. 40m copies of Windows 8 were sold. More than Windows 7 at the same point using the same accounting principles, however convoluted those might be.
Re: ballmer has to walk
> Windows 8 shifting 40 million copies
How many of those were returned with a smashed screen?
Vic.
Re: ballmer has to walk
If they were from Microsoft then none as probably they are still awaiting a call from the phantom warehouse to arrange the return...
hmmm nothing conclusive but ballmer is still mad.
Only seen it in use twice. A colleagues laptop lasted two days and then had to be rebuilt as it became unstable. And I used it for ten minutes to see if it improved my pc, used the boot from usb feature. Was fast and crisp, but that was on a pc and the interface was awful, three menus just to shut down. So 50% complete failure rate and 100% not winning me over rate.
I think the sales dip is people having just upgraded to windows 7 following the vista debacle and a need to upgrade hardware, so not everyone is yet in the upgrade cycle to want windows 8, which is a mixed bag from reviews, possibly leaning towards being another vista.
Having looked at the cost of the newer surface' being nearer 1000, and the battery life of some dropping to 4 hours. Not sure the surface will trouble my asus transformer prime anytime soon.
Re: hmmm nothing conclusive but ballmer is still mad.
It's a good job you made a thorough test, ten minutes is easily enough to totally understand a new GUI and OS.
Also, if a PC became unstable in three days when running Linux, would you maybe suggest that the problem was more with the person using it or the hardware than the OS, I know I would.
Ballmer is still mad.
Ballmer must either be quite mad or have shares in Apple, it's the only convincing argument for Microsoft's business practices. So glad I'm not a shareholder.
Re: hmmm nothing conclusive but ballmer is still mad.
Avatar of They
To be fair, shut down is as easy as it's always been - change default for power button, then simply press the power button. No going through menus has ever been needed since Windows 95.
Re: hmmm nothing conclusive but ballmer is still mad.
Hmmm. Three menus to shut down. That would be charm bar, power down button, select shutdown option, as opposed to Windows 7 start button, shut down button, select shuitdown option. Isn't total ignorance a blissful state of being?
Re: hmmm nothing conclusive but ballmer is still mad. @AC
"It's a good job you made a thorough test, ten minutes is easily enough to totally understand a new GUI and OS."
You don't have to stand in a bucket of shit for a week to realise you are stood in a bucket of shit.
Re: Ballmer is still mad.
I don't think Ballmer mad at all. Must admit I've only played with win 8 in a virtual machine, so I can't comment about the experience, except in a VM (ICK!)
I thought win 8 was about migrating people to Metro. Metro was supposed to be locked down, with apps only available through the store. Is that not the case? If it is Ballmer is playing for keeps (% of all software sales). Better to have a half baked solution out there and be in the game, than nothing.
The issue is of course the price of the hardware. If they could have delivered the surface for 1/2 the price plenty of people would give it a go and forgive it its foibles. To achieve that they'd need to have subsidized the hardware, to do that would be nuts, given the potential volume of PC sales. The answer get something out FAST and shove as many people as possible onto it.
Ballmer is relying on the massive inertia of the PC market to migrate enough of a percentage to the app store.
Expect a lot of development to metro, and a lot of spin saying its the best thing, cause it is, for MS.
Invisible Surface
To me the problem is that the Surface is invisible. It is nowhere to be found and tested in retail chains. In France for example in the Fnac retail chain Apple enjoys its own booth just for the iPad.
Then there is a booth for Android + W8 tablets + whatever but mostly Android. The W8 visibility is very bad and generally it is impossible to try them as the screen is blocked with price / spec information from the reseller.
As for the Surface, nowhere to be touched or tried. I think it is a big mistake on the part of Microsoft. Even the iPad needs retailers. I am very willing to try and buy a Surface, even more so a Surface Pro - which unfortunately isn't available, how is that for a big launch - but not without trying it first.
Re: How long does balmer have left?
Buy your shares now; even the rumour of him leaving earlier this year caused a nice uptick :)
Whichever number is the bigger....
"Tami Reller, had earlier claimed that Microsoft had sold 40 million Windows 8 licences since the October launch; she did not clarify the figure, though, and it’s not clear whether this number includes PCs sold to end users or simply licences to OEMs which are making Windows 8 PCs."
</cynicism>
Re: Whichever number is the bigger....
As I recall, there was a note in MS accounts for the last quarter, saying that sales of upgrade- to-W8-from-W7 licences sold for a pittance to users of W7, would not be included in the accounts until the next quarter, when W8 had been released.
Wonder why?
Re: Whichever number is the bigger....
Yet more confusion. Why do people equate licenses to PCs? Do they have no understanding of how the sales and oem channels work?
