Asus offers compensation to pre-price drop Nexus 7 buyers
Asus customers who forked out for a Nexus 7 before the price drop on 29 October have been offered a £25 gift voucher in consolation. The coupon is limited to those who bought their device directly from Asus or Google, and not only must the slate be registered with Asus, but customers will have to provide proof of purchase too. …
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Judging by the comments, I'm glad I waited for the 32GB one.
"Judging by the comments, I'm glad I waited for the 32GB one."
Umm why? I don't see how that is relevant. If you'd bought a 16GB version when you needed 32GB storage, you'd be a fool. Your comment is basically saying "I waited for the model I need" so, well done.
This article is about customers who bought 16GB models getting a discount since the price drop of the 16GB model. I'm assuming those who bought the 16GB model did so because 16GB is enough so waiting would make no difference other than in price - which Asus are kindly sorting.
Persevere!
Well, I have tried again, the exact same 'wrong' C7Oxx##### code the site //insisted// was invalid yesterday, and today it just tells me I got the purchase date wrong. Brilliant. So it knows what and when I bought but won't play the game until I work out the timezone difference and enter a day different. But tada! It now does indeed recognise I bought a Nexus 7!!
Persevere, mes amis
WOW, this place really is full of idiots.
Half of them trying to register non-eligible products, the other half having problems reading serial numbers off the box.
I registered both ours in 5 minutes, got both both emails, and sent both proof of purchases off, was a doddle, no problems whatsoever.
Re: WOW, this place really is full of idiots.
So, if I read a serial number from my Nexus 7 (not the box, the actual item) which states clearly that it is a SERIAL NUMBER - and it also clearly states on the web site that this is the number I need - but it doesn't work, I'm an idiot.
Whereas you guessed that the box number SSN, rather than the CSSN, is the right one - even thought it is NOT what is stated on the web site - and you're not an idiot.
The only difference between me and you is that you were lucky enough to ignore the instructions, picked a random choice of two - and it happened to work. I read the instructions and the instructions were wrong.
Please don't be so quick to throw around insults, just because you had a bit of luck going your way.
Re: WOW, this place really is full of idiots.
And idiots who can't count - I filled in the form, had problems with the site not recognising the number, got it to work once Asus got over their self-acknowledged technical problems, and still only got a 10% offer. No mention of where to send to proof of purchase, and when I did e-mail them the mail bounced due to a full mailbox.
So the only idiot here is the one who thinks everyone is else is an idiot because Asus mucked things up.
Re: WOW, this place really is full of idiots.
"Please don't be so quick to throw around insults, just because you had a bit of luck going your way."
Upvote, especially since when I entered the serial no from the device in 'About Tablet' the correct product got automatically selected in the list, but I was still told it was an unrecognised serial number.
Only by random thought did I think to check the box matched the software where I saw the SSN/CSSN variations and tried the other which was accepted.
Re: WOW, this place really is full of idiots.
"was a doddle, no problems whatsoever."
I smell a troll. My reason? The mailbox you send your proof of purchase to has been full since at least 1:30 this morning. Meaning you're either lying, or within a few minutes of sending your proof of purchase you'd have a response saying the mailbox is full. I've just re-tried sending mine to confirm this and it's still full.
Do the right thing
It's the right thing to do, nice to see someone do it.....to paraphrase Spike Lee.
NOT for Google customers
Asus UK now saying on their twitter feed that Nexus 7s bought direct from Google don't qualify for the £25.
Re: NOT for Google customers
This ^^
And I see El Reg has changed the article to reflect this news.
Oh well, both people who bought direct from ASUS will be pleased I guess. Out of interest, could either of them confirm whether they got the £25 Play voucher when they first got the device?
Re: NOT for Google customers
Google have already given you £15 to spend on the play store....
Re: NOT for Google customers
While that is true - people who bought from other places got the £15 Play voucher as well.
Re: NOT for Google customers
Sorry. Meant to say £15 not £25. After a weekend on the ASUS website I'm a little befuddled.
No idea why the proof of purchase wasn't an upload to your Asus account
Instead of full mailboxes and the added difficulty of tying in proof of purchases to the registered Nexus 7's in people's Asus accounts, why didn't they just let you upload the proof of purchase from within your Asus account? I guess this would have required some coding/validation, which they decided they couldn't do in a timely manner.
I did eventually send off my proof of purchase this evening (and it didn't bounce - yay!), but I'm not hugely optimistic about the whole thing - it seems to have been a shambles throughout:
* No obvious indication that it's for 16GB Nexus 7 owners only (which happens to also rule out the Google Play 8GB purchasers).
* Incorrect screenshot w.r.t. the serial number - the 16-digit one (that's in the Settings page) is the wrong one. It's the 12-digit one on the cardboard box and it *is* hard to distinguish 0, O and D's before you ask!
* After putting in the serial number, date of purchase and the retailer you got it from, you've still got to e-mail proof of purchase, even though they've probably already got enough info to verify your purchase.
* E-mailing the purchase proof to Asus was bouncing back throughout the weekend, which was simply poor planning on their part.Iit was deadly obvious that you'd have PDF/screenshots/HTML flying into their inbox at a rate of knots, so to not prepare for this was a double facepalm moment.
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