back to article Sky support dubs Germany 'Hitler's country'

It seems that it's not just the Greeks who are comparing German Chancellor Angela Merkel to Nazi-leader Hitler: Sky support seems to share the view that Germany is still in thrall to the long-dead dictator. An El Reg reader preparing to move to the country of lederhosen and oompah bands was explaining his decision to Sky's …

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        1. Fred Flintstone Gold badge

          Re: full of crap

          That's generally the toilet..

          Given the amount of available target area and the size of the average male appendage there must be a large amount of people with *serious* deformities or eyesight problems to still miss the urinals and make puddles on the floor..

          1. Michael Dunn
            Joke

            Re: full of crap

            Ahem. One usually goes to a pub to imbibe some substance which can seriously interfere with one's control functioning, hence the Percy Target Miss!

  1. Anonymous Coward
    Anonymous Coward

    That's a Turing Test failure

    only question being, is Sky's customer service staffed by bots or outsourced people in a far-flung part of the world?

    1. wowfood

      Re: That's a Turing Test failure

      Probably outsourced. Quick google search, Abbas appears to be an indian name.

      1. Andy ORourke
        Facepalm

        Re: That's a Turing Test failure

        must be outsourced then as we dont have any "indians" woking over here.................

        1. This post has been deleted by its author

        2. micheal
          Joke

          Re: That's a Turing Test failure

          I only seem to get Scot's when I call, so Abbas must be a scottish name

      2. Michael Dunn
        Headmaster

        Re: That's a Turing Test failure

        I don't hink Ferne Abbas is in India!

    2. Anonymous Coward
      Anonymous Coward

      Re: That's a Turing Test failure

      Hitler's "Mein Kampf" is very popular in Pakistan. The support person might just be making conversation?

  2. rurwin
    Holmes

    Is it just me, or does that Sky Rep fail the Turing test? His responses sound very much like ELIZA or PARRY.

    It's more likely of course that English is a second language for him, (which with a name like Abbas seems likely,) and that could be why he was not aware of the emotional baggage associated with Hitler. After all, you don't need to teach sales drones about European history in order to up-sell Sky Movies.

    1. BoldMan

      That was my immediate reaction to reading the transcript, especially after the "Thats great to know about you" which sounds like a boilerplate response

    2. Anonymous Coward
      Anonymous Coward

      Agree, people who mostly read from a script often appear to be candidates for failing the Turing test.

      It''s like people who have obviously gone on touch-feely courses asking "where did you go on holiday" answer - "I don''t do "holiday", I'm in IT" ;) or "what did you do at the weekend" - answer, "nunya" and "you don''t want to know, mate" :P

      1. BorkedAgain
        Thumb Down

        Spot on.

        Bit of a shame. Can't honestly say every conversation I've ever had in any of the languages that weren't my native tongue have always remained perfectly polite, but then I'm lucky enough not to work anywhere as oxymoronic as Sky Customer Services...

    3. This post has been deleted by its author

    4. Anonymous Coward
      Anonymous Coward

      You may be correct. A quick Google will show that there was recently an "Adolf Hitler" store opened in India. It plain and simply was a name chosen at random effectively. Poor owner did not know his history, he chose the first famous sounding name he found. :P

  3. Anonymous Coward
    Anonymous Coward

    Unprofessional but meh

    Yeah it's unprofessional and a stupid comment to make to a customer (well, anyone really). But meh. News worthy? Me thinks not.

    If I remember correctly, it was once Hitlers country..

    1. Christoph

      Re: Unprofessional but meh

      "If I remember correctly, it was once Hitlers country.."

      So? This was once Cromwell's country, should everyone living here be blamed for a nasty military dictator long in the past?

      And if you want to disparage people based on the actions of their government there's another country that goes round invading and occupying countries that have not threatened them in any way. Much more recently than 1945. Hint: It's not due East of here.

      1. dotdavid

        Re: Unprofessional but meh

        "So? This was once Cromwell's country, should everyone living here be blamed for a nasty military dictator long in the past?"

        I don't think the support rep *blamed* Germany for Hitler.

      2. Connor

        Re: Unprofessional but meh

        "So? This was once Cromwell's country, should everyone living here be blamed for a nasty military dictator long in the past?"

        Yes, but are they? To this day I am still amazed by the brilliant PR machine that the Germans employed post WWII. It wasn't the Germans that did all those nasty things during WWII, oh no, it was the Nazis, or better yet the SS or the Gestapo. The Germans were just as much victims as anyone, apparently, victims of the evil Nazis. Every film, TV series, book and video game calls the Germans from 1933-1945 - Nazis, as if they were entirely different race to the indigenous Germans. The Germans managed, somehow, to extricate their name and race from all those abominable acts, and offer up another patsy - a political party.

        One wonders if, in another 100 years the history books will record Hitler as having been born in Naziland and annexing Germany first, completely removing the Germans of all culpability.

        It's a shame for the Japanese that they didn't have a PR man of Germany's calibre post WWII. All the heinous acts of WWII committed in the East, were simply committed by the Japs. I find that disparity somewhat troubling.

        1. Anonymous Coward
          Anonymous Coward

          Re: Unprofessional but meh @Connor

          So given the choice of being shot for ignoring your call up papers or being given a gun and a chance of coming out the other end alive you'd choose to be shot? You cannot blame the people when a country goes to war. It's usually the politicians who are to blame. If ever there is a war with politicians and their families on the front line leading the battle then I might consider a war just. Whenever Bush or Blair went to Afghanistan, for their safety, it was not reported until they had returned to the comfort of their gin palaces. Did these two not consider the safety of the soldiers they were possibly condeming to death in order to puff their own self esteem?

          1. Michael Dunn

            Re: Unprofessional but meh @Connor

            " If ever there is a war with politicians and their families on the front line leading the battle then I might consider a war just. " The last British Head of State to lead hi troops into battle was, of course, George II at the battle of Dettingen. Presunably the Brits won the battle, hence Handel's Dettingen Te Deum.

        2. Anonymous Coward
          Anonymous Coward

          Re: Unprofessional but meh

          Quite right. And Bomber Harris destroyed all those cities full of civilians single handed. We have a memorial to Bomber Command.

          Even though it turns out that, not only was precision bombing with Mosquitos far more effective (about 6 times in terms of military effectiveness per £ spent) and safer for crews and civilians, but the statisticians knew perfectly well that the mass bombing campaign was hideously inaccurate and rather ineffective. One reason this country was so poor post-WW2 was that we spent so much money and resources on heavy bombers.

          Pot meet kettle.

        3. Dodgy Geezer Silver badge
          Holmes

          Re: Unprofessional but meh

          ...To this day I am still amazed by the brilliant PR machine that the Germans employed post WWII. It wasn't the Germans that did all those nasty things during WWII, oh no, it was the Nazis, or better yet the SS or the Gestapo. The Germans were just as much victims as anyone, apparently, victims of the evil Nazis...

          Ummm... I hate to enlighten you about this, but that PR trick was dreamed up and implemented by the Allies.

          At the end of WW1 we stuffed the Germans. 20 years later they went for a rematch. So at the end of WW2 the one lesson we had learned was - 'don't stuff the country'. But the French still wanted someone to blame. So we made up the story that it was all the bad Nazis fault and ran a program of de-nazification. The idea was to treat the Germans well so that they didn't look for 'best of three'.

          In fact, the main thing that stopped the Germans starting up again was having their country split in two and half occupied by Russia. I note that it has been about 20 years since German reunification, and with the Euro collapse it looks as if they are well on their way to a third attempt at European Hegemony...

          1. Anonymous Coward
            Anonymous Coward

            Re: Unprofessional but meh

            "The idea was to treat the Germans well so that they didn't look for 'best of three'."

            Given that they'd already lost the first two, best-of-three would be kind of a waste...

        4. Local G

          Re: Unprofessional but meh

          "The German government has announced its decision to raise the aid it gives to Holocaust survivors. The reparation amounts for 2011 will stand at 110 million Euros per year, up from 55 million Euros in 2010."

          Can you imagine American or English children agreeing to be taxed to pay reparations 65 years after the crimes committed by their parents?

          Not likely.

  4. Jack Project

    Do they have M and S in "Hitler's country"?

    Max Moseley showed us something similar.

    1. Anonymous Coward
      Anonymous Coward

      S & M?

      Or are you looking for sensible slacks?

  5. Anonymous Coward
    Anonymous Coward

    Sky is "conducting an internal investigation .."

    ... Presumably an inquiry to determine how the conversation could possibly have got this far without the customer being told that packages can't be cancelled or downgraded via any medium as customer-convenient as Live Chat.

    The customer should already have been told by this point that "for his convenience" he needs to call back, and in a queue for 45 minutes, being pushed from pillar to post.

    Outrageous!

  6. Anonymous Coward
    Anonymous Coward

    by all accounts, a bit of a wrong 'un

    yeah, Hitler was a bit naughty, but he was no Jimmy Savile

    1. hplasm
      Happy

      Re: by all accounts, a bit of a wrong 'un

      Congratulations, you have successfully mastered 'Newthink'

    2. Anonymous Coward
      Anonymous Coward

      Re: by all accounts, a bit of a wrong 'un

      Yeah, Hitler made the trains run on time, but Jimmy liked to show people the Age Of The Train. :P

      1. fridaynightsmoke
        Coat

        Re: by all accounts, a bit of a wrong 'un

        Jimmy Saville and The Age Of The Train, eh? Shame he didn't seem to take any notice of the age of anything else....

  7. Piro Silver badge
    FAIL

    I'm offended..

    Purely on the basis that it says "Hitlers country" as opposed to the correct "Hitler's country" - although that claim is in dispute, at the least the grammar would be right.

    1. Anonymous Coward
      Anonymous Coward

      Re: I'm offended..

      Wouldn't that be Hitlers' Country?

      1. Piro Silver badge

        Re: I'm offended..

        Surely that would mean you're talking about a group of Hitlers, who own the country.

    2. Anonymous Coward
      Headmaster

      Re: I'm offended..

      <-- pedantic grammar nazi alert, oh wait... as you were

  8. Andy Christ

    Don't mention the war!

    I did, but I think I got away with it.

    1. Anonymous Coward 15

      Re: Don't mention the war!

      Well, you started it!

      1. Anonymous Coward
        Anonymous Coward

        Re: Don't mention the war!

        I don't remember Christ invading Poland? :\

  9. Knowledge
    FAIL

    What's worse...

    is that he missed the apostrophe. Tut. Tut.

    1. Anonymous Coward
      Anonymous Coward

      Fucking, Austria

      http://en.wikipedia.org/wiki/Fucking,_Austria

      Lindlbauer recalled how she had to explain to a British female tourist "that there were no Fucking postcards."

      1. Anonymous Coward
        Anonymous Coward

        Re: Fucking, Austria

        I'll bet that spoiled her Fucking holiday, the Fucking tourist.

      2. Shades
        Thumb Up

        Re: Fucking, Austria

        If I were sad enough to have such a thing, that Fucking page would be my favourite page on Wikipedia:

        "The Germans all want to see Mozart's house in Salzburg; the Americans want to see where The Sound of Music was filmed; the Japanese want Hitler's birthplace in Braunau; but for the British, it's all about Fucking."

        "Everyone here knows what it means in English, but for us Fucking is Fucking — and it's going to stay Fucking."

        Although the Germans are serious contenders in the places-with-funny-names competition by having a mountain called Wank where you can stay in the Wank-Haus, ride the Wankbahn, and you can also get yearly Wankpass. They also get bonus points for, at the top of Wank, being able to see the whole of the Zugspitze and the Wetterstein.

        Yeah, I used to read Viz far too much! Fnarr Fnarr

      3. Anonymous Coward
        Anonymous Coward

        Re: Fucking, Austria

        That town in Austria gets filtered out by my work's proxy... It thinks it's a bad website (well it is Wikipedia).

        1. Anonymous Coward
          Anonymous Coward

          Re: Fucking, Austria

          Is that anywhere near the village of Wankum where I spent many a cold night playing soldiers in the early eighties?

  10. tkioz
    FAIL

    Wow... no matter you personal opinions, how the hell does a customer support person say crap like that?

  11. Anonymous Coward
    Anonymous Coward

    How do they say that?

    The manual has a little section on friendly banter...

  12. Platelet

    El Reg "seems to share the view that Germany is still ..."

    "The EU prevented Germans invading anyone for record period..."

    http://www.theregister.co.uk/2012/10/12/european_union_wins_the_2012_nobel_peace_prize/

    Maybe El' Reg can offer Abbas a job?

  13. andy gibson
    Coat

    "Bridge building effort"

    To me that's A Bridge Too Far.

  14. Anonymous Coward
    Anonymous Coward

    by all accounts, a bit of a wrong 'un

    Or, perhaps, just a bit ahead of his time. Keep a careful eye on the 100th anniversary.

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