Google Nexus 7 shipping cock-up enrages fandroids
Google hasn't cloaked itself in greatness if the number of complaints from a legion of frustrated customers awaiting the arrival of the Nexus 7 is anything to go by. Those who pre-ordered the Jelly Bean Android-powered fondleslab from the web giant's online Play store late last month have told of shipping delays and poor …
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Re: You should try returning one
Half an hour in on hold trying to return mine (Made multiple cancellation requests prior to shipping acknowledged but not actually cancelled).
Unimpressed. Will stay firmly in the Apple walled garden from now on; N7 was the first attempt at venturing out since 2003.
Didn't order one...
...and one wasn't delivered.
Not really sure why people get so excited for being first to get stuff...I mean does anyone really care. If someone was bragging rights.
Wow
Read this, double checked with TNT (as it was meant to be coming today) and asked to verify the address. Postcode completely wrong. Round of applause there. Same story as others: can't get it changed as the distributor won't allow it.
Cock-up
The Nexus 7 launch has been a fiasco.
I was wary of pre-ordering one because I knew what hassles happened to those who'd bought a Nexus 1 direct from Google back in the day, but stupidly thought that now Google offer a phone number they must have jacked up their customer relations. Haha, not a chance.
The message here is clear - do not, EVER, buy anything direct from Google. They simply don't have the first clue about handling retail.
By all reports the actual tablet is pretty nice - it damn well better be after the amount of garbage they've put me through.
Computer2000 unless then..
Wish I had checked here earlier I might have stood a chance of getting it today, instead I had to call TNT at 5.30pm and ask them where it was only to be told that Computer2000 had not put the complete address on the shipment... Thing is I thought you had to have a complete address to actually ship these through the system.. Seems now eh? Anyway got something else arriving tomorrow so not too bad, of course pretty annoyed to think I could have bought it down the Tesco store and saved money to boot..
Ho hum... Hope my speaker and screen are ok not liking the reviews on them at the moment!!
I walked in to Currys in Swindon yesterday and bought a 16gig one straight away. Easy. Take it from me, they are awesome. Glad I didn't Pre-order!
TNT Fail
The TNT delivery driver managed to find my flat, but of course I was at work. I drove 20 miles to their local depot this evening to pick it up, but they could not find it. The worse thing was that four smug bastards came in and walked out with theirs while I was waiting. Apparently they have about 200 sitting in the depot, but not mine.
Nexus 7 shipped with Android 4.0.3 ??
Hi,
I just received my Nexus 7 today and it seems to be running Android 4.0.3 and is reporting a serial number of 1111111111111111 . Any one else found that? I cant believe this is a one off fault.
Tried to phone the support line 3 times but gave up in each case because it took too long.
come on Google!!
Fiasco? What did I do wrong then?
Ordered my N7 from Ebuyer "one of 500 available for pre-order" on 11th July, two emails on 12th July ("payment processed" and "order despatched") and it turned up on 13th...
Excellent service, excellent product and a week early!
Mike
Re: Fiasco? What did I do wrong then?
You made the fundamental mistake of ordering from an experienced etailer.
Some people will never learn!
A bit underwhelmed
Apart from getting my early pre-order about 4 days after I could have bought one in a shop (and saved on the shipping) I was puzzled to find that Auto-rotate was turned off when I turned the device on - I actually had to read the manual to figure out how to turn it on!
No Flash in the browser means some of the streaming media websites I use regularly don't work.
And every time the screen turns off, and I turn it back on, it starts at the Google app, rather than the web page I was looking at when the screen turned off. Oh, and I accidentally pressed the Google+ icon - you can't back out of it, you either agree to sign up for Google+ or you turn the device off.
I also have one stuck pixel - luckily it's only noticeable when the screen is all black, like at the start of a video. You can sometimes "massage" a stuck pixel on an LCD screen, but I'm not sure that will work when it's behind the hard glass of a tablet.
Battery life has been a disappointment so far - Is that 300 hours of "standby" only available if you actually turn the device off?
Text on the screen looks lovely, but I was surprised that the Google Book app makes changing the font size so hard - no pinch and squeeze.
All in all, I might actually have to study the manual to actually figure out if there's anything special about this device after all.
Re: A bit underwhelmed
"No Flash in the browser means some of the streaming media websites I use regularly don't work."
Yes, Adobe have scrapped Flash on new versions, and in a week or so's time (I think) will remove it so it cannot be installed, although devices that already have it will apparently still get updates? Bit weird, but they clearly want to scrap it. Annoyingly BBC iPlayer also won't install or run, as that appears to require Flash. Hopefully they'll fix that very soon as the Nexus will be a great device to watch videos on.
"And every time the screen turns off, and I turn it back on, it starts at the Google app, rather than the web page I was looking at when the screen turned off. Oh, and I accidentally pressed the Google+ icon - you can't back out of it, you either agree to sign up for Google+ or you turn the device off."
If on the unlock screen you drag the unlock icon onto the obvious Google button, it fires up Google Now, which seems to be what you're seeing. If you drag the unlock icon anywhere else it just unlocks and returns to where you are. Took me a couple of goes on that.
And when I accidentally went into Google+ and was asked to sign up, I just clicked the 'no thanks' button and carried on.
Re: A bit underwhelmed
"If on the unlock screen you drag the unlock icon onto the obvious Google button, it fires up Google Now, which seems to be what you're seeing. If you drag the unlock icon anywhere else it just unlocks and returns to where you are. Took me a couple of goes on that."
I thought it might be something like that - I'll have to check that out when I get home.
Ordered mine and will root it soon afterwards
I ordered mine this morning from Tesco for 179 quid and am planning to root it and flash the Modaco ROM fairly shortly after it comes - see:
http://www.modaco.com/topic/355705-jr4-jro03d-411-modaco-custom-rom-for-the-nexus-7/
The flashed ROM gives you Flash (and therefore iPlayer), a launcher that actually bleeding rotates the home screen when you rotate the tablet, a camera app, Amazon (is that working in the UK yet?) and Getjar app stores and several other useful enhancements. Heck, I root Android on tablets just so that the Clocksync app can keep the time correct (without 3G, you need to time sync your clock regularly).
Re: Ordered mine and will root it soon afterwards
It looks like the Nexus7 does the time update OK without ClockSync - at least I didn't have to set the clock on mine.
That's always been one of the drawbacks of Android on previous tablets - the phone dependent bots of the OS were still there, even when the hardware wasn't. Hopefully Google cleaned up the JellyBean codebase a bit as they know there's no phone bits in the Nexus 7.
no issues here...
Got mine on Wednesday (ordered it on 28/6)... smooth as silk delivery by FedEx from HK to Australia. Once I got a shipping notice from Google on Monday I could track the parcel from HK to Sydney to Melbourne.
As for the device itself... very happy with it... the screen is great.. the device is fast and jelly bean is certainly a nice refinement of Android.
Almost immediately after booting it announce a system update was downloading! HOOORAY ... one of the big advantages of getting a Nexus!
And that packaging is some sort of Chinese puzzle box designed to frustrate!!!!!!
Received here and very happy
Kindle app works fine and sync'd with all my previous purchases. Overall, joy to use.
Found the screen orientation lock at the top of the notifications screen. No music other than downloading an iTunes library, so I set up Spotify instead. Films mainly Bollywood in the UK at this stage. Would like to have the "Save web URL to icon" as easy to achieve as it is on the iPad. BBC iPlayer not in the Play store, and Sky Go promised for Ice Cream Sandwich (one version behind Jelly Bean) in the next month.
Apart from those, a fantastic, impressive, snappy experience.
bit worried...
Ordered on the 16th
Delivered on the 19th
Money still in my account on the 20th. ^__^
Hoping Google don't notice till the 27th lol
Re: bit worried...
This for me is one of the biggest complaints I have. there are people who ordered 28th+ who haven't had any confirmations but people who ordered like you at a later date got them within a few days.
Delays due to lack of stock, high demand I understand but for newwer orders to be processed before existing preorders if shamefully incompetent.
Glad for you that you benefitted from googles incompetence though.
gave up on buyer and got mine from pc world yesterday
And as an apple fanboy (7 mac inc airs, iMacs, minis, iPhone, etc) I offer this:
It's great! Far better than my kindle fire. I didn't want a big iPad (or a small iPad) as the tablet is more a 'cut down air for me in that I want to root, play mkvs, etc, etc).
lovely screen. very very fast. plays 1080p content nice.
today I'll be rooting it and adding OTG support for my 64gb usb stick! :-)
Shop anyone!?
Should have just gone to Currys and bought one like me, I've had one for two days!
Also, its great! :-P
Pre ordered on the 18th of June. The paperweight arrives on the 18th of July. Finally receive return/replacement details today, and now the Play Store is showing the 16GB version as coming soon with now shipping estimate.
I'll probably wait a week for a replacement, then ask for a refund. In a month or two they'll probably be piled high in Tesco, or something better will come along.
Payback
If, like me, you pre-ordered in good faith expecting to receive your device early or at the very least at the same time as standard retail channels and feel as let down by Google's additional postage and poor service as I do then please allow me to make a suggestion. Wait for them to deliver it and then promptly return it. Under the distance selling regulations they must refund your entire order including postage costs and they can't charge you a restocking fee. You are responsible for the cost of returning it but this works out as about a fiver so well worth givimg them a kick in the spuds. The cost to google to restock the device (considering that they are being charged for logistics by a third party) will probably exceed the profit on the device and will serve as a reminder to the chocolate factory that we are not to be trifled with.
27,152,150,49,135,227,127,161,17,251,39,229,58,233,134,45
Re: Payback
You should never deal with Google directly. Their customer support has always been abysmal and despite the fact they're an internet company and should be showing people how much better it is to use the internet, it's clear brick and mortar still rules and I suspect they're giving them preferential treatment.
Fanboys are more likely to have ordered online so it's not like they're going to switch so they can wait.
My Nexus 7 arrived at work this morning, pre-ordered from the play store. Shame I'm still off ill so I can't get it though! 16gb one, they upgraded the delivery to next day as well according to an email I got last night.
Out of stock in bricks an mortar shops round here....
Picking mine up tomorrow from my local Tesco, Tesco direct have (had?) stock. £189 as voucher code still works.
When the one I bought from Google Play turns up it will be going straight back, heck I will just refuse to sign for it.
Fail icon for Google Play, when I ordered it nearly four weeks ago they said 2 weeks for delivery.
EBuyer, further stock issues
Pre-ordered from EBuyer. They said delivery would be onetime, then delayed to Friday and now there stock delivery from Thursday (yesterday) has been pushed back to end of next week at the earliest. So much for their next day delivery! Looks like unless you got it early from EBuyer, you won't be seeing it til almost August if not later :s, I'm never Pre-Ordering from EBuyer ever again.
I've been banned from Google 'Wallet'/'Play'...
... ask a few questions in reply to their spam like e-mail requests for quite a lot of personal information and that's it....
http://furbian.blogspot.co.uk/2012/06/my-google-walletplaycheckoutwhatever.html
So I can't even buy one, I tried and failed because they 'were unable to verify the information of', me.
So all you Nexus 7 fans out there perhaps you're happy to send them (Goggle, the worlds most privacy respecting company) photocopies of your passports and bank statements etc. in response to badly written e-mails,. I am not.
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