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back to article BT broadband packs up again - second big outage in a fortnight

BT has once again suffered what appears to be a major network outage affecting what the company described as "multiple areas". A simple update on BT's customer status page currently reads: We're really sorry but we've got a problem at the moment affecting our broadband service, which means that some of our customers will be …

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      1. Annihilator
        Reply Icon
        FAIL

        Re: Irony-o-meter

        "via Twitter for iPhone" but thanks for playing...

        0 0
        1. John Brown (no body) Silver badge
          Reply Icon

          Re: Irony-o-meter

          My apologies. I thought only BT was down. I didn't realise that whinging via Twitter about one provider via another wasn't allowed.

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  2. batfastad

    BT

    You're with BT... Get used to it. You'd have to pay us to go back there.

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  3. Andy Livingstone

    What's in a name?

    When it is BT it is an "outage" and a headline story. Three simply call it "Maintenance".

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  4. Peter Revell

    Taking the piss out of TalkTalk

    I know this fashionable, but I have been a very satisfied user of Tiscali since April 2006 and the only incident I had early on was dead slow downloads which were due to 'faulty protocols' installed by my previous ISP - Plusnet! The Tiscali engineer located them where Plusnet had failed on several occasions. I get 3.6 - 3.7 Meg regularly which I am happy with for copper wire buried without protection in chalk marl/clay soil for 44 years. Good old GPO!

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  5. James Hayes
    FAIL

    Don't bother calling support...

    ...you'll likely end up speaking to the guy i dealt with yesterday - although that was about a failed order. To say he had "limited" information at his disposal is an understatement.

    The chat transcript is quite amusing for anyone who has any experience of tech support lines: http://www.hitcl.com/2012/07/bt-below-terrible/ if you want to take a look.

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  6. Sirius Lee

    Get it in perspective

    My BT connection stopped working at 12:46 yesterday and resumed again at 13:31. 45 minutes over lunch time. And probably only the 3rd time I've noticed in 5 years. Nothing is perfect and is absolutely nothing compared to my experience with VM.

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  7. Just a geek
    Unhappy

    Had an outage in Maidstone a few weeks back - one that was never listed on BT really crap status page and often in the evenings the system creaks to a halt. Maybe time for a new vendor as it seems that BT isn't keeping pace with the requirements of the users?

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