GaffeGaffe
This company seems to lurch from one problem to the next.
Joined them briefly last year after having been a happy O2 customer for 5 years and not having to call on Customer Service as the thought of getting paid to give advice on the forum was appealing, however the port in process took over 48 hours and within a few days of joining their system temporarily slapped a lost bar on my phone for no apparent reason.
It was lifted the next morning by an 'agent' after I raised a ticket but it did concern me that I could be left with a non functioning phone without warning.
Thinking that they may have improved I tried again in December, port in was smoother but there was absolute carnage on the forums as many people were reporting their old SIMs had stopped working but their number was not attached to their new GiffGaff SIM so was in a no mans land.
This went on until the week between Christmas and New Year.
The other annoying thing is the forums are often hard to read because you get the same peiece of advice repeated or complete rubbish posted within a matter of seconds by people who constantly stalk the forums looking for easy money but have no clue about what they are talking about.
In the end I decided to take out a SIM only contract with Tesco Mobile so that there is some comeback if I have an issue.