A British bank is closing off web acces access to its investment accounts while it works on "a fresh new site which is more secure and easier to use". The only downside is that this process will keep Halifax Bank of Scotland busy until April 2012. So anyone with an investment account at the banking group will need to manage …
Typo Slip Up?
From the website;
General Customer Complaints
0845 725 3519
No general customer enquiries number though, do you think they had a premonition?
1983 and all that ...
Opened my first BoS account in 1983 as they were the first UK bank to go fully online for personal accounts (using Prestel with Nottingham Building Society!).
From the front and to the back. And now being combined with Lloyds - will customers have to endure another outage if the EU/FSA force them to sell off more branches and accounts to RBS et al.
Banking, you couldn't make it up ...
Example of poor standards in british senior managers
This is what happens when you have a country where a senior manager thinks saying "I don't do this IT stuff" is a good thing, rather than a reason why they should be fired.
Note to self
Get a move on and close that damn account once and for all. Banking by 'phone only is not an option.
*Sigh* What idiot thought this wouldn't lose them customers?
Investment accounts, you can't just close these
Think about it. They chose to screw the investment account holders specifically because you can't just close the account. If they had done it to the current or straight savings (any of those left?) they knew that since there is no legal problem with moving the account they would. But investment accounts are typically one to five year investments with expensive escape clauses. They knew exactly what they were doing and exactly who they are screwing.
Wunch of bankers!
So if they've got your money you can't get access to it, but if you've got their money i bet it's a different story.
Anyway why can't they develop the new site offline and then just shut down for a bank holiday weekend while they flip it over?
Bring back HOBS I say (Home Office Banking System) ... which was that there 1985 Prestel based 'teletext' screen mega cool dial-up banking !
This problem, as others have said, is for only a few types of accounts. All my BofS accounts are fine although they'll 'loose' historic statements. That's cr*p.
Bigger issue for me is how many banks do NOT allow home banking apps to access their date as they do in the US. That's just such a pain.
I recall having to handle my late Uncle's probate 5 years ago. He had some Halifax accounts and to my astonishment, they didn't have proper CCLCB account numbers and sort codes but made use of the old 'passbook' number with a bodged up common a/c number. At that point I realised I was dealing with a quill pen outfit (think Gringots), still running back office systems from the 70s, and resolved NEVER to have an account there. It seems I was right.
Be a client of a different bank. You punish stupidity like this with a big hit in their pockets. If half of the people leave, they will a) disappear or b) learn the lesson.
Or C) beg the government for another big wodge of cash to keep them solvent.
I like the idea that when I log in it asks me to save all the paper free documents to my PC before 18th April unfortunately it doesnt HAVE a button to take me to my paper free section any more.
Well, time to look elsewhere (im sure someone is offering cashback for an account transfer.)
put it on a floppy disk
Why can't they put their interwebs on a floppy disk and send it to people over snail mail?
But I don't have floppy disk drive any more
Do they allow downloads by CSV or some other format?
I've never had a problem with HSBC and an address outside the UK.
Stupidity beyond comprehension
I cannot begin to imagine the meeting that took place where some management thought it was a good idea to.
A. Make all old on-line statements unavailable, despite the fact they could _easily_ migrate these to some static state and retain an acceptable level of accessibility (even if ugly and stuck in the old format), and therefore avoid defecating on your own customers from a great height.
B. Removing a site before a shoe-in replacement is available. This is bordering on moronic. Albeit much of their stuff is just re-sold investment products. However, this is still inexplicably stupid.
Presumably their justification is solely "it saves us money to do it this way", and customers can do sod-all about it - you can play it by our terms or eff off :-).
I am with Halifax for now. How much longer is highly questionable given that their website stinks.
Thank God we saved these institutions from financial ruin during the recession. Thank God!
re: Don't complain
Or c) Get a bailout from the UK government for a few billion pounds after a portion of their customers leave.
Finally, the beginning of the end of this www Internet fad. Knew it would never last.
Looking forward to receiving 'The Register' IT fanzine in its new photocopied format through the postbox once a month soon. Please drop me a telegram if you can no longer find my address in your Rolodex.
Security too good
This is the bank which enhanced its security so that in addition to the sign-on and password you now have to enter the x, y, and zth characters of a "memorable" phrase to get in to your account - which is so memorable I can never remember it and have to have it reset every time I want to access my account. At least it keeps the usage down.
It's very annoying.. thankfully it is ONLY the investment accounts and not current / regular savings accounts affected..
It'll be a bit of a pain but I can still monitor the value of my sotcks and shares ISA on google or yahoo finance all the funds are listed on there
Hiding their poor investment record
I made investments into the Halifax in October 2007 – at one point the value fell to half of what I put in and they are only just breaking even at the moment. I would have got the same amount of interest if I had put it under the bed – and without the stress of seeing it fall.
I think it may be time to ditch them and put my money somewhere else.
Re: poor investment record
Ha, sounds just like the ISA I have with them. Five years old, and it is now almost worth the cash I've paid in. Of course it'll cost to take the money out...
No, I don't have an investment account with HBOS / Lloyds Banking Group - does that make me a bad person?
@Tim J: No, it doesn't make you a bad person...
...it just makes you a twunt for being dismissive about the inconvenience caused to those of us who do have one! :-P
They aren't closing their website. They are just removing investment accounts from it. I wonder what percentage of their customers have equity investments with them? Not many.
It's not just their Web Site
Seems to me that what is really going on is that Lloyds are dumbing down the HBOS systems to their level. "We bought them so they have to be transferred onto our systems and processes even if theirs are (marginally) better"
In the past, when you went into an HBOS branch to pay in cash or a cheque all they needed to do was swipe your debit card and take the cash or cheque. Then they automatically gave you a printed receipt.
Now you have to manually fill in a paying in slip (like you have always had to do in Lloyds). So that's more great progress eh?
Still, at least they still automatically give you a receipt unlike Lloyds where you have to ask for one and get funny looks for doing so. Wonder how long before HBOS adopt this part of the Lloyds model as well?
I agree with the comment above about "Gringots" but I think it applies to Lloyds even more than to HBOS.
Jeez H. effin' WEPT!
Sorry, John, I thought you were pulling our collective plonkers with this story.
'Till I read:
I dunno whether to weep or laugh.
It seems to have been because the number of droids sacked, to save money.
Oh, God. Thankfully, I'm not in UK anymore.
Cheatum & scruw yu.
well come to the bank of Cheatum & scruw yu. ATM fee £ 2.5. Bank teller fee £ 10. fee to see a manger £ 25. Inter net baking fee £ 10 a month . Yes I see you are upset about not having access to internet banking. No I can not waiver the monthly access fee for internet banking. Yes I know it will be down for a year. Here call this number to complain. It will cost you 99p a minute to call, Don't try and call it from a cellar phone as most cell phone companies block the number . If your cellar company is silly enough to let you call us it will be $10 access fee plus $10 connection fee and a $10 termination fee. Yes these fees are in USD $ and as your bank we will be charging you £ 2.55 charge for monetary conversion fee per transaction. Each fee is considered a septate transaction . We will be charging you £5 for every £100 you with draw. £50 to close out your account. Failure to pay these fees and we will report you for position of extreme porn. Thank you and have a bad day.
Yes I remember HOBS, though I went with Nottingham B.S's Homelink service (using the BBC B and Prestel adapter of course). Online banking in the 80s was so much more straightforward.
This is the kind of action
That makes me glad I switched from a *ank to a building society (which I did soon after the now famous run on Northern Rock).
Sounds like an opportunity for the lads in Lagos
Dear Valued Customer, we are pleased to announce our new banking website. Please confirm your details by clicking on the link.
- IT bloke publishes comprehensive maps of CALL CENTRE menu HELL
- Nine-year-old Opportunity Mars rover sets NASA distance record
- Prankster 'Superhero' takes on robot traffic warden AND WINS
- Comment Congress: It's not the Glass that's scary - It's the GOOGLE
- Analysis Who is the mystery sixth member of LulzSec?