hmm
If this was broadcast on BBC One at prime time the response of the vast majority of viewers would be 'fuck me, they're pretty calm and professional when it suddenly goes to shit in front of them, thank goodness NATS have got calm, solid, dependable guys there when we need them, I feel rather happier about getting in a plane now'. That was certainly my response. I'd put it on the screens at Piccadilly Circus, frankly.
We knew months ago that there was nothing NATS could have done to stop the crash, it was a fault on the aircraft. Give us some credit, eh?