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* Amazon eyes wander as Royal Mail strike looms

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Adam T

Good opportunity for enterprising posties 

Go

...to set up their own Postal Service.

Why work for someone at all if they treat you like shit?

Whitefort

Oh God, no, PLEASE not more Citylink!!!! 

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My recent Amazon deliveries have arrived via Citylink, and the service has been utterly, UTTERLY crap. Even though I know they haven't been within miles of my home (I would see them from my workroom window) deliveries NEVER arrive on the day that their tracking website promises. Instead, they post a message that 'delivery was attempted but there was no-one there to receive the package'

Amazon Wageslave

RM going downhill fast 

FAIL

Our General Manager said that when we opened, 95% of our deliveries were carried out by RM. It's now significantly less than 50% and dropping fast. The last time the posties threw a strop we used other carriers on a temporary basis. They did such a good job that we renewed their contract and told RM to get to.

Anonymous Coward

Twunts 

FAIL

I had a note through the door to pick up a parcel last week and went to the collection office the next morning before work.

Had to queue in a line of ten punters.

Four RM staff standing chatting about "professional standards" they must adhere to - not serving anyone.

One RM staff sitting by a phone - phone rings "I can't help you Sir, there are clients in the office who must take priority", puts phone down, does nothing, waits, phone rings "I can't help.....".

Only ONE of six RM staff actually doing any work. Five doing nothing but talking about it.

I get to the front of the queue - guy looks art my card and without looking for the parcel "You can't collect that yet - it's not been 24 hours"; I reply "it's been about 23 hours, please look, the package may be here"; response, "no sir, I'm not looking, you have to wait 24 hours".

Me..."OK, I'll come back tomorrow". RM staff "No Sir, we're on strike tomorrow".

Took me almost a week to get my parcel.

Jay 2

Deliveries, or lack therof 

FAIL

At the moment in my bit of sunny London we're still suffering from all the previous RM messing about over the past few weeks. In the past 4 weeks I've only got one copy of Autosport and that wasn't even the oldest one. I calculate that we're still running at least a week behind. And if that isn't bad enough, we only seem to get post every other day. Though something strange is afoot as last Sunday there was a delivery!

Had problems with ShittyLink before. One day they tried to deliver something and I wasn't in, so they left a card. The next day they tried again and left a card, though this time I was in! So then I called and said I'd pick it up from the depot the next day (Saturday). So off I went to pick it up from the depot... and was told it was on the van. So I waited around a few hours at home until I was pretty sure their delivery slot was up (1pm) and went out. Got back to find a card again.

So then waited in all day, and saw a van go past with the driver giving my side of the street a bare glance. That was then described by the online tracking as an attempted delivery. So I called up and asked how someone can attempt a delivery without even slowing down, as their excuse was that the driver couldn't find the doorbell. Well no-one else has ever had that problem. So a few hours later said driver shows up with the parcel, but feigns ignorance when I congratulated him on learning how to use a doorbell.

MailHater

New Forum - Anti RM 

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If you (like me) have suffered at the hands of Royal Mail - come join us on http://www.rubbishroyalmail.co.uk

My business has been all but ruined by the Royal Mail strikes - I deal heavily in low value items that can't easily (or cheaply!) be couriered.

It's a new forum, so posting is encouraged - there are no ads also. I won't make a penny of of this!

See you there,

MailHater

Anonymous Coward

Why Not Hermes (Parcelnet) 

Happy

Why dont amazon go to hermes they use self employed couriers who leave a card with there own number on for re-delivery, they also will not leave on doorstep in veiw of everyone !!!!!!!!!!!

astroboy

A pox on both their houses 

When I moved to the UK from New Zealand I was initially excited because I could finally order from a local Amazon and not pay international shipping charges.

My Amazon packages used to always arrived half open, but I thought nothing of it. I never had a TV, but when the rugby world cup rolled around, decided to order a TV card from Amazon, but it never arrived. I contacted Amazon, but they said I had to keep waiting, because sometimes orders get lost in the system, but eventually arrive. They also said to visit the local RM HQ for returned packages. They had nothing.

Well, the World Cup started and I started missing the games. In the end, I wrote a letter to the head of Amazon UK, and surprise, someone phoned me and said another card would be sent straight away. Well, it never arrived either. And I worked from home at the time, and rarely ventured outside during the working day, so I would most likely had been at home if the cards were delivered.

Well, I contacted Royal Mail's helpdesk, and the woman I poke to said that there were known problems with deliveries in my area disappearing into the ether, and I should try to get my packages sent somewhere else. This explained my previous half-opened packages. My computer geek books and my wife's art books obviously held little attraction to the local RM, but the TV cards did. I gave up on the cards in the end, and was so fed up, I couldn't even be bothered asking Amazon for a refund.

And to add to the frustrations, Amazon told the licensing people that we now had a TV, even though we didn't. And convincing the TV bureaucrats that we had no such device was an other pain in the arse that I didn't need....

Basically, I have no sympathy for Amazon or Royal Mail, and if both disappeared off the face of the earth, I wouldn't mourn their passing….

Anonymous Coward

@astroboy 

If you buy a TV card then the seller MUST inform the TV licencing authority, it's the law. Don't blame Amazon in this case, blame the Big Brother nanny state which demands shops report to the government what you have purchased.

To be honest, you were gonna get hassled anyway, it was only a matter of time. I had no TV for about 5 years and the licensing authority would not believe that in this day and age someone would live without a telly. They sent me dozens of letters, visited the house 1/2 dozen times, and insinuated I was a liar whenever I said I had no TV (which I didn't). Their tone was threatening and litigous and I could imagine a more meek person feeling quite harassed.

I agree with you on the Royal Mail and would sack the lot. I've had poor experiences and lost mail and if they can't be bothered to deliver mail then what use are they? Any other business that had should shoddy service and contempt for it's clients would have gone bust years ago; the unions (whom I generally support) have got it way wrong on this one. If they can't/won't deliver then get shot and get someone who can/will. The unions will say it's not the workers but the business is being mis-managed; I know a few posties and they are luddites that resist any notion of upgrading the service or working an 8 hour day to which they're contracted and paid for. The business is technically bust with the pension liability exceeding the value of the business and without government prop-up the receivers would already be on-site. And the unions want to start a fight?!?!?!

Anonymous Coward

Oh for f*** sake 

WTF?

We post men (sorry persons) are not striking over pay if we were going to do that we would have done so months ago when we were told that we were having a pay freeze which funnily happened at the same time that managers were getting bonuses between four and nine thousand depending on their grade.

We are striking to protect the service which due to insane cost cutting exercises and chaos management is gradually going down hill. This is Royal Mails modernisation, the staff and the union want proper modernisation which includes equipment that works, not the scooters, rickshaws (yes really) and huge trolleys (what happens when a push chair comes the other way) that some idiot who has never done the job before has designed and wasted thousands on.

Our office has just gone through some modernisation using a computer system that changes all of the walks and cuts some out (you get the result you want depending on the information you put in). This system is supposed to make our walks to full capacity so no one has spare time (no one has anyway) yet, we have already had our saving figures for next year meaning more job hours cut from the office. If we have already been cut to the bone who does the extra work?!?

As for delayed mail building up in offices around the country this is strike mail, now the staff want to get it out as soon as possible but unfortunately the management view point is leave it there we have already been fined for that so no rush.

All any postie wants to do is go out get the job done and have one day without fiddled figures harrasment and ignorant press and people commenting on something that they really have no clue about.

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