On May 21, Ryanair insisted that all new bookings would require online check-ins. If you don't print your boarding pass from the company's website, you're charged an extra £40. And now the Irish budget airline has announced that for ten hours next week, its website will be completely unreachable. The Ryanair site will be closed …
I took my mum on a day trip to Dublin last year, using Ryanair. I admit the service/facilities were basic at best, but the 20-minute flight was well and truly made by my mum questioning: "Did we get these flights for 1p because they use old planes?" For very short flights they're not too bad, but I'd never use them for anything else.
Well, it was about time someone found a way to make MPs look like an honest, hard-working and good-value bunch of decent chaps.
Compared to Ryanair they are saints!
"Never paid more than £10.00 to fly anywhere" - sounds like bollocks to me. Taxes alone will usually amount to several times more than that.
I flew with them...
...back in May. It was either go with them, or travel an extra 50 miles to another airport as we were going to Prague for a conference.
Yes we were required to print out our boarding passes or pay £40. Its quite bizarre actually, no check in desk queues, just pass thru security and turn up at your gate with your priority queue ticket - you're on the plane in no time! It actually streamlines the whole process! But Ryanair trying this downed-website thing on people is indeed quite idiotic!
I have to say, apart from a malfunctioning website which crashed out whilst buying the tickets, and then wouldn't accept some input options when going to print out our boarding passes (ups the anxiety levels a bit!), the experience at the airports, Prague and Birmingham, was reasonably smooth what with the accidental streamlining they've achieved!
And yes it beat KLMs processes, British Airways processes, and of course that time when our EasyJet flight to Amsterdam was turned back to Luton airport because of a dead battery (so they tell us). Quickest descent I've ever felt in an aeroplane and I'm still alive!
The fire trucks surrounding our aeroplane, as it rolled into a secure fireproof area, was quite disconcerting too!
Am I missing something ?
Now call me naive if you like, but wasn't the point of "check in" supposed to be a stage that allowed the airline to know if you'd actually turned up and would be taking your seat - as well as taking your baggage etc.
If you check in online, why have an extra step at all - surely the fact that you bought a ticket is enough, and "checking in" simply prints a different bit of paper. Why not, and I know this could be a strange concept to people that have never used a train for example, just use the ticket as a "boarding pass" ?
"Taxes alone will usually amount to several times more than that." - sounds like a fabricated anecdote you pulled out of your ass to me. Is there a route on which the taxes cost £20 to £30? Even one, let alone enough to justify the "usually" comment?
The difference is that once you've checked in, you can't change / refund your ticket.*
*I know the 'refund' bit doesn't apply to Ryanair, but I vaguely remember reading somewhere that they will let you pay a vast fee to change.
i take it you don't book many flights then. just yesterday i booked a return flight to prague, only 2 weeks in advance - £13.70 for flights and taxes, a tenner to pay with my card (GAH) - total cost £23.70. Ok, so there seemed to be some kind of a special offer on, but still - a bargain.
Having said that, I'm flying with no hold bags, their seats are ruinously close together if you're 6ft tall or above etc etc. You do have to play their game and jump through plenty of hoops, and if I wasn't a healthy, twentysomething bloke travelling on my own it would probably be a whole different kettle of fish.
They're still twats though.
@AC 17th June 2009 11:13 GMT
"Is there a route on which the taxes cost £20 to £30? Even one, let alone enough to justify the "usually" comment?"
Is there a route (within Europe) where the taxes cost less?!
The first one I checked, Aberdeen to Dublin, taxes are £30.16
Next up, Luton to Girona, taxes are £24.03
Next, Gatwick to Cork, taxes are £28.05
@ Anonymous Coward 17th June 2009 11:13 GMT
1. 1p flights are never 1p
Even if you strike it lucky and find a 1p flight you actually want to take, Ryanair charge you for the pleasure of paying for it. To the tune of £4.75. For each passenger. Each way.
And that doesn’t even include…
2. The check-in charge
If you want to book a bag into the aircraft hold you must check in at the airport, which will cost you £4.75 per passenger, per way, if you book online and a whopping £10 per passenger, per way if you pay at the airport or over the phone. And it doesn’t matter if only one person in your party takes a bag, everyone else still has to pay to check in at the airport too.
3. The baggage charge
Which is an extortionate £9.50 per bag, per flight. Or £19 if you book at the airport or over the phone.
4. The sneaky weight limit
Ryanair set its weight limit for hold luggage at 15kg catching the majority of passengers off guard.
You’re not allowed to pool bags either so, even if you have a party of four sharing luggage, if the bag weighs 16kg you will be charged £14 per additional kilo. Nevermind that it makes not a jot of difference to the weight of the aeroplane.
5. The additional baggage charge
Probably best to wear all of your clothes at once on the flight if you are travelling somewhere for more than a couple of days (until Ryanair start charging passengers for excess body weight that is). Check more than one bag in and it will cost you another £19 per extra piece of luggage, per way.
With thanks to The Times online
@AC 11:13 GMT - Read The Posts.... or even look at Eire O'Flot / Lyin Air / Swine Air / Ruin Air 's web shite, eh web site (should be in the .con domain), online check in €10, Payment Handling Fee €5 & checked baggage fee €20 - all one way, add government taxes and airport charges and a "free" flight will cost you €60+
Also, do a bit of research on what the government and airport taxes and charges are, scum-air charge more.
I've just tried to book a 'free' flight (internal in Ireland), 1 bag to check in, total cost €50.
I do sense a business opportunity though, a kiosk in the airport with a PC and a printer, €10 per printed page.....
Website down for 10 hours, hmmm… and a website is a lot less complex than an airplane............
@ Wow, such racism
> When's the last time a Ryanair plane came
> anywhere close to 'nose diving into the ground'?
Last time I flew them was straight after they'd replaced 2 tires that burst after a hard landing.
We could see the chalk marks on the tires. Landed in Galway an hour later and the pilot drove the plane so hard into the tarmac I'm surprised he didn't do it again. My mate, a pilot, was gripping the seat pretty hard once he saw the descent angle we were coming in on.
And don't be a dick - it's not racism. They undeniably have a policy of offering cheap flights then stacking non-obvious charges on top - for checking in, for oxygen, for luggage, and now potentially to take a piss (a Ryanair field of expertise). Never again.
Actually, I've been on 10 flights in the past 3 weeks, and 12 before that this year! Last year, 43 flights!
Taxes tend to make up a large portion of any short flight, and with budget airlines they tend to be more than the fare itself - at least, that has been the case in my experience. Maybe I'm just flying to/from all the wrong places!
If I were SouthWest I'd sue
RyanAir's business model is based on the Texan airline SouthWest which flies some truly terrifyingly brightly-coloured planes across most of the US. Cheap and cheerful - with an emphasis on the cheerful. Compared to every other domestic airline in the US, SouthWest is a breath of fresh air - nice, clean planes, great staff and reasonable fares.
RyanAir on the other hand...
Oh and another huge thumbs up for Eire O'Flot ;)
RAF type landing was it? C130 style, nose down attitude at quite a high angle, level out at last moment?
Airliners tend to adopt a positive nose pitch on descent, using the throttles to check the rate of descent.
I doubt he was pitching down close to the ground
Ryanair generally flies to non-established airports (usually ex-military bases) in the middle of nowhere which have minimal passenger charges. Of course, this often means that you can add at least an hour to your journey time each way (two hours if you think Hahn is anywhere near Frankfurt or Girona near Barcelona).
Not that that is why they use such airports, they do it because their charges are usually next to nothing. Occasionally they run loss-leaders where they absorb the charges for passengers or they strongarm local and regional authorities into waiving the charges.
And while I despise Ryanair, "low-cost" carriers have played an important role in democratising international travel in Europe. And apart from the environmental cost this is a good thing.
Never fly with Ryanair ever !
I fear that if you choose to fly with a carrier such as Ryanair you must expect behaviour such as this.
I have found them to be more expensive that British Airways on some flights when you take account of the "hidden extras".
If there is a problem, and there often is, it is almost impossible to contact Ryanair, and they care little for their passengers.
Avoid them like the plague...
Serious Security Risk
Ryanair is now a serious security risk to World Aviation.
Ryanair.com - Passenger can check-in online for one of both of their flights from 15 days.
Part of the check-in is the security questions - Could anyone have interfered with your baggage? How can anyone truthfully answer that question 15 days before the flight?
(one could argue the questions are outdated, but as flight prices get cheaper, there are more morons flying than ever before, and the chances of one of them being duped is higher than ever)
"Have you packed your bags yourself?"
I was most amused when asked by email to "Check in" and print my boarding card 15 days before the flight.
How can you answer the "Have you packed your bags yourself" and "Has anyone tampered with your bags" questions, 15 days before you fly, and probably 14 days before you even pack the bags?
Why don't you people do research?
I honestly can't see why we all have such a huge problem with Ryanair's charges! For a start, every single one of their charges is optional (yes even the online check-in one).
A quick 20-minute scan of their website will tell you that if you have a visa electron card, are somehow capable of spending two hours without a slap-up meal and a glass of wine and print out your ticket properly, you will need to pay no more than than the advertised price.
Having just returned from Milan Bergamo for a hefty fee of £20 return, I can honestly say that the £40-50 saving I made more than made up for my having to listen to a fanfare on arrival! So as I am sitting drinking my glass of vino rosso with my freshly-made Italian pizza, I toast Ryanair for paying for my meal and give myself a hearty pat on the back for actually making an effort to dodge through the loopholes.
As for all those people who say they don't wish to be treated like a nuisance - all I can say is stop taking yourself so seriously that you actually need to give a damn whether the hostess flashes her gnashers at you, Personally, I'm quite comfortable with my own company and the couple of seconds of interaction with staff hardly makes or breaks my flight.
Still, for as long as there are enough dozy morons out there to keep paying the add-ons, I will continue to get incomparably cheap flights all over Europe .
O'Leary may not have the highest moral standard, but if I can get from A to B for a tenner, why should I care? I don't imagine the CEO's of BA are exactly charitable saints themselves.
The proof of the proverbial pudding is that I have not flown with any airline other than RA in the last five years without a single problem and I don't envisage flying with any other in the next five. Viva la Ryanair!
Well, I hate cheap..
Time to have some fun, methinks:
@ Effortless: question for anyone with time:
Could anyone with time do me a favour and fill this in:
@ Why don't you people do research?:
Because it doesn't appear to beat personal experience.. Besides, nobody knows if you're not a closet masochist which may wrap your view ever so slightly..
Re: Why don't you people do research?
Read my post, what are you a Swine Air sockpuppet?????? A one way 'free' flight within Ireland costs €30.
In fact, why don't you follow your own advice and do some fucking research of your own, in cae you can't find here's whats on the Lying Air web shite "MANDATORY ONLINE CHECK-IN REQUIRED FOR ALL NEW BOOKINGS MADE FROM 21ST MAY 2009 ONWARDS ", if my memory serves me, it used to be €15 to check in at the airport.
Tux, nearest icon to a sockpuppet
Web Check-in Sucks
I have never used web check-in, for 2 main reasons, one of which makes it very difficult for me to do so if I have to.
1. Most airlines don't allow you to reserve the seats with extra leg room online, without paying an excessive fee. Whereas tall people like me who turn up at the check-in counter and clearly need the extra leg room usually get given the seat for no extra charge.
2. I don't own a printer since I rarely print anything. So even if I did check in online, it's difficult for me to print it.
I also hate flying Ryanair, since none of their seats have any leg room anyway.
@Techies Against Advanced Notice?
What a daft comment! There is no excuse for that amount of downtime.
Retailers wouldn’t dream of closing a high street store on a trading day. When it comes to online retailing the situation shouldn’t be any different, especially given the amount of money people now part with on retail sites. When Sainsbury’s website went down over a three day period last year the supermarket giant lost £700,000 each day in missed sales.
With such high figures involved, it’s important organisations selling online take every possible step to avoid downtime. Flexible software technology that intelligently manages web traffic is readily available to help businesses address this challenge so there’s no longer an excuse for downtime or slow levels of service, even when essential maintenance work needs to be completed.
Some of us need more luggage than will fit in one carry-on bag. That's the sort of foolish extravagance that means we can't get the standard price (plus tax / airport charges).
Besides, electron cards are being phased out right left and centre - mine was "upgraded" some time ago...
Jeez, I thought that posts at el-reg were moderated? What's with the thinly veiled anti-Irish comments posted by some d1ckh3ads?
Get used to it buddies, this is the world of budget <insert service> pricing.
How many of you work for IT firms where you low ball the cost of a gig and plan to hit the customer up for extra cash for 'Changes' to the original scope once you get the business? Have you looked at the extras your bank charges you recently?
Fark me, just don't fly with budget airlines if you feel that strongly about it, but lay off the anti-Irish comment bozos.
Anti-Irish? No, just a feck-awful airline
The only Irishman these comments are against is Michael O'Leary. I doubt many of the commenters here would stoop to insulting the Irish nation by associating it with that feck-awful airline. It's a bit like using Trabant to represent German engineering.
Nice work on the oil price hedging too, by the way. Bought at $140 per barrel did they? Ouch.
I actually like Ryanair ...
I have to say, I actually like Ryanair ... I find the "in time" record absolutely remarkable and staff most of the time very nice and friendly, we should definitely gratitude this things, as well as that a trip from Cork (ireland) to London return for € 65 (paid) is actually very good value for money ... what puzzles me is the way the management tries, time and time again, to dismember a good public relation ship (with passengers as well as with staff) ... and that started as early as 1997 with Ryanairs "one millionth passenger" debacle and probably won't end with Michael O'Learys extremely disrespectful remarks towards Ryanairs pilots ... I don't get it ... there is a business, based on people, but their policies seem not to care about people at all ... and, although Mr.O'Leary makes fantastic and exciting political speeches, communication itself seems at a rock bottom low ...Yet they got rid of that awful yellow aircraft interior, therefore my hopes are up and I can't imagine why they shouldn't be able to change their peoples policies as well.
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