back to article Acer sued for shipping Vista-book with GB of memory

Two Middle Americans have sued Acer over its low-cost Aspire notebooks, claiming that the Taiwanese PC giant pre-installed Windows Vista on machines ill-equipped to run Microsoft's latest OS. With a lawsuit filed Wednesday in San Francisco, California, two residents of Fostoria, Ohio seek damages and relief from the world's …

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Linux

they should be sueing

who ever charged the $150 for a 1GB memory DIMM for the 'upgrade'. That is criminal (even for UK pricing)

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Flame

One more thing...

Oh my good Lord. What a bunch of whingers. I'm a happy OSX user. Our family iMac G5 with 1Gb runs quite smoothly with multiple users logged in /and/ several apps running in each session so I don't know how the others have managed to fsck up their systems. Linux? Wouldn't touch that with a bargepole. Too much effort required. I mean, I don't spend a day troubleshooting the dishwasher because I'm using a different brand of tablets, do I? You know what I'm saying?

Windows? Don't get me started. Vista - it's sh*t - we all know that. What's that with the disk thrashing? And UAC? Every time /that/ makes an appearance I feel like Robert de Niro's just snuck up behind me and walloped me with a baseball bat. That's right. It does my head in.

Now, I know this may be hard for Windows users to understand (because it doesn't happen very often), but generally, when a later, more mature product it launched, it tends to be better than the product it replaces. Henceforth Mac OS 10.1, 10.2, 10.3 etc. right up to 10.5 Leopard each represent improvements on the prior version. To be fair, it took until 10.3 to be accepted, but hey, Windows 1 and 2 weren't that hot - and /they/ were technically just Dos shells. Which Windows still is. Just joshing with ya. Oh BTW Leopard makes the current, best, Windows (XP) look like an Amiga circa 1986. But that's insulting to the Amiga community. To you two, I apologise.

There. I feel better now. Where are my pills?

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Linux

computer repair shop owner

My experiences with vista is it is a piece of crap software. I have Ubuntu linux on an old Dell P3 with 384 megs of ram and it does well. I also have it on this machine Athlon 2000+ with a gig of ram and have not found a need for Microsoft to do anything I want to do. I have win XP running in Virtualbox which I have found runs better than a direct install on a hard drive, it gets used to run a couple Hidden Object games, One mouse click between desktops. I have Windows 7 beta on another computer and it is by no means something to write home about, I call it the Clint Eastwood edition with all the "are you sure you want to do that warnings, well if I didn't want to do that I would have not clicked it!!

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Paris Hilton

First of all

First of all, who in their right mind would buy a computer at Wal-Mart? IMO, they got what they paid for.

Shame on them for not being educated consumers. Shame on the ambulance-chasing attorney who took their case and if the courts find in the Plaintiff's favor, shame on them too.

This is nothing more than another example of people expecting others to pay for their ignorance instead of taking responsibility for the choices they make.

Paris, because she probably shops at Wal-Mart too.

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OFI
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Vista = Dog

Nice trolling there El Reg ;-)

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Anonymous Coward

Vista memory hog...I love my Mac/Linux box *SPAFF*

Who cares about resource use? Ram is cheap, HDDs are cheap and decent Dual/Quad core CPUs are cheap....

If you're so poor that you can't afford £100 for a small upgrade to go with your brand new software (which you wouldn't be surprised at doing if it was a brand new game) then STFU, It's not worth the eye strain reading your comments.

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Black Helicopters

If speed is a disease, Vista is the cure

Vista is rubbish. It's bloated, fat code with delibrately-designed-to-annoy features such as UAC, and far too many memory-hogging, value-taking features. Too many shadows, animations, high redraw rates, Aero, the appalling Windows Flip 3D, : too much eye candy, not enough function.

Vista out of the box is designed to please an ADHD child who is impressed with whizzy graphics, and not someone who wants to get the job done with a minimum of fuss, quickly. It's a toy, not a tool.

This sounds similar to my experiences. My Acer was crippingly slow until I paged the VM off the HD to 2GB + 1GB Memory. However, when my hard drive fills up, I have to do a spring clean. It took me hours to dial back all the Vista settings from 'whizzy' to 'fast', switch off all the animations and redraw ratios, so it looks like XP on a Vista chassis. Being a propellorhead is ace. Even my 512MB XP goes like a caffeine-crazed Ramones compared to the 1GB Vista.

(The laptop was a preinstalled present, before you ask.)

Aside from IE browsing, I'm happy with a Windows 3.11 platform actually. I don't do much with Vista but Thunderbird, OpenOffice, iTunes (now that is crippingly slow), and Firefox.

What Redmond have missed is that I'd much rather have something go fast than something be flash. I couldn't give a fig about a glass-interface : I want it to open a menu bar or document when I click on it, and FAST. Speed is a function in itself.

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Thumb Down

Oh please!

Another lawsuit filed by people trying to cover up their own mistakes.

Before I buy something especially when it's compute related I research what i'm buying, that way I can make an informed decision based on what i've found.

Did they research anything before they brought it?

If they had they'd have noticed that a lot of people including myself are recommending 2GB when using Vista. Don't get me wrong Vista runs OK on 1GB but it runs a lot better with 2GB.

How much for a stick of RAM? Where did they get that from?

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@Lager And Crisps

*note*book, not netbook...

@AC 29th March 2009 12:09

Who'd buy a PC at Walmart/Tesco/etc? Me. I've been building/upgrading my own PCs for the last 15 years, so I'm no stranger to the usual (and not so usual) dedicated suppliers for both components and complete systems. But when it comes to stuff like lower-end systems where you care more about getting your hands on it quickly at a decent price than on getting the specification absolutely perfect, then grabbing a box off the shelf as you do your regular trip to the shops for bread and milk isn't such a bad idea.

And the returns policies of the supermarkets tend to be a bit more favourable to the consumer than the average PC retailer... PC specialist - arrange RMAs, pay to send the item back, wait fingers crossed to see if their in-house fault resolution team will verify the fault exists or just deny all existence of it, possibly end up having the item then sent off to the manufacturer for further analysis, and eventually after a few weeks get a refund or a replacement (which may only be a refurb unit). Supermarket - take faulty item back in the next time you run out of bread and milk, spend 30s telling the bod on the customer service desk that "it's broke", swipe credit card to get instant refund/walk over to appropriate part of store to pick up brand new replacement. Sorted.

So whilst I'll stick with the specialists for my self-builds and upgrades, when it comes to off the shelf stuff like net/notebooks I've no qualms about buying them from the local supermarket.

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Flame

NONSENSE

I've got an Acer Aspire 5315 Laptop that came with 1GB of ram. I paid $389 for it. I upgraded the ram with another 1GB stick and I was still under $500 in total cost. What's the problem? A couple of idiots trying to make some money by suing a big multi-national corporation during this recession? RIDICULOUS!!! No one put a gun to their head and made them buy an Acer Laptop that didn't come with 2GB of Ram. It's called a BUDGET LAPTOP FOR A REASON!!!

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@ Mark Reed

All the stuff you complain about there can be disabled or altered sufficiently that it doesn't cause a problem. A little tweaking and you're set to go. I'm using Vista 64 Ultimate on my laptop and it runs very well indeed. It's stable, and runs all my apps well. I run all games on max settings, no problem.

To everyone still bashing Vista for "bloated code" etc, I suggest you try an up to date version running on a machine that can handle it. The bloated code argument amuses me by the way. ...how do you guys *know* that their code is bloated? Do you download it off Sourceforge?

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Hello Anonymous Coward!

Yes, I disabled all the crap and it works fine, so it doesn't cause me a problem, but most people wouldn't or couldn't be bothered. Vista isn't that stable for me and hangs on average every 10-12 hours. In my opinion, Vista is flabby and suffers function creep.

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Cr@p

Those peoples got what they paid for. They buy a cheap computer, they get a cheap computer.

Vista need at least 2 GB to work properly. beside it is a perfectly correct OS

Windows 7 is just a Vista Service pack, but renaming it the only thing MS can does. with all those Lintards and Mactards pushing the myth thet Vista is still bad. (snce SP1 it is fine,

Linux is about 10 years behind in term of user friendlyness.

MacOS is so pathetic that it does not even qualify as a OS.

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In defense of $150 for 1GB

...as anyone will tell you who has actually cracked open an Acer Aspire One, it is not a straightforward process to upgrade the RAM. The spare RAM slot is on the underside of the motherboard... but there's no access port. So the installation process - and it's not hard to find this on the web with video - involves disassembling the entire netbook, disconnecting everything from the motherboard,

Anyone selling a professional service to upgrade RAM for an AAO is guaranteeing the purchaser of the service against damage to their RAM *and* their Netbook - i.e. over $400 of kit. The RAM may only cost $50 but the extra $100+ is well-earned danger money.

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@Paul Chapman

$150 to fit memory to and re-guarantee an Aspire One might be fair enough, but as with Lager and Crisps earlier, you've seen the "book" catchphrase and assumed it must be preceded with "net" rather than "note"... Re-read the article, specifically the section which mentions exactly which model of Acer is involved, and then decide if $150 is still justified.

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Gates Halo

Vista laptop...

I have a cheap Vista H. Premium running 2GB ram. As soon as I bought it, I formated the whole of the HDD, reinstaled Vista off the DVD and installed only the software I need, no dodgy stuff for me...

That was almost 2 years ago. Never had any problems with it as there are no crapware programs, no AV shit, only use AVG free and it works like a dream, even better than XP.

For all the Linux apologists, you may be asble to work with it but, for the general public, it is a pain in the ass to work with.

<leaves the room quietly>

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NOT AN Acer Aspire One!!!!

its a Acer Aspire 4520-5458 its a NOTEBOOK not a NETBOOK and uses standard so-dimm DDR2 you can buy a 2GB stick for $16 on newegg

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Why?

Why do these places insist of branding laptops and installing extra rubbish software? Thats the problem. Just the OS please!

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