back to article US cops called to McDonalds menu cock-up

A Florida woman has earned herself an appearance before the beak on a misuse of 911 rap after calling cops three times to demand they rush to a McDonald's outlet and satisfy her lust for Chicken McNuggets. According to the Stuart News, 27-year-old Latreasa L Goodman, of Fort Pierce, ordered and paid for a delicious ten-piece …

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Wow another

think it was a week or so ago I heard the 911 call of a guy, I think it was in Florida also, who was upset Burger King ran out of lemonade and wanted the drive thru attendant arrested.

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i hope she gets off

Yeah abusing 9/11 isn't fun but come on. Nobody knows this ladies entire situation. Perhaps she just lost her job, you know how good this food is, all she probably wanted was her nuggets. I still can't figure out if they were out of nuggets all together or just that size but in either way if she ordered something, they didn't have it and they refused to refund her i'd be irate too.

I haven't been to a McDonalds since a snotty pimple faced kid at the window made a remark to me one time. His scrawny as* is lucky I didn't go inside and show him what it's like, instead I just never went back to Mcdonalds. That's been about 4 years now.

I can remember as a child going to fast food places and being told they didn't have what I wanted, was always upsetting. You really would have to tell me how this womans abuse of the 9/11 system fits into the other 9/11 calls they get on a daily basis. How many other 9/11 calls do they get where officers are dispatched to do nothing. Im sure theres alot of nonsense calls that just aren't seen as nonsense since it doesn't involve chicken nuggets.

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Yes No Yes

Yes she should have got here refund

No . McDonald's chicken McNuggets can't be classed as food

Yes she is an idiot for ringing 911

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@Christopher E. Stith

911 is not always an emergency only number depending on where you live. When my car was broken into (Dallas, Tx). I was told to call 911 to get an incident report number for my insurance claim. Apt security had already notified the police since five other cars were broken into at the same time.

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Anonymous Coward

Civil vs Criminal

"McDonald's offense was civil and therefore the police had no jurisdiction. It wasn't theft. McDonalds had a verbal contract they made in good faith by failed to deliver on, thus civil."

She called 911 in good faith, the dispatcher did not inform her it was civil matter and out of the jurisdiction of the rozzers. So why should people be locked up for calling 911 in good faith?

As to whether it's a civil matter, if she had eaten at a restaurant and failed to pay they would call the police. It would not be a civil breach of a verbal contract and the officer would not arrest the restaurant owner for making the call. It is reasonable for her to expect to be treated with equal respect.

I bet there are no end of ways the officer could have dealt with this that were more professional than his chosen route.

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Heart

Cops do come to McDonalds in Australia

Policemen in Oz get a discount at McDonalds. They even get a free side order from their mates sometimes . . .

http://www.news.com.au/dailytelegraph/story/0,22049,24913422-5001021,00.html

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Happy

I don't think you folks understand

How distastrous a fast food emergency is - I took 4 under 5s to McDonalds to discover they were fresh outa Mcnuggets. Oh, woe. Michael Douglas in Falling Down times 4, and without the good humour. And surely the IT angle is that McDonalds is to food as Microsoft is to operating systems?

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Moron

Calling the Police? Yes.

Calling 911/999/000? Moron.

And as for the "do you know the number" question: no, I do not. But I (and presumably Ms trailer-trash) have a mobile, with directory assist. One quick call (in my case) and they can look up what I require, send me the details via SMS to integrate into my contacts, and patch me through immediately. And no, I'm not on a special "platinum service" contract.

So no, there was no reason for this idiot to call 911 - the calling of which for non-emergencies (in America at least) is a Federal offence.

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Anonymous Coward

fair enough

McDs were exhibiting criminal behaviour, take them in.

What other fucking way is there to report crime by multinational corporations? Let's face it the old bill won't take a blind bit of notice of abusive behaviour otherwise than by dialling 999 and probably not even then.

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911 is

an abuse of the emergency number. I know of at least three other emergency numbers in the world, but due to the 'merkin propaganda machine to my knowledge 2 of them have had to install a divergence for 911 to the correct number! If I was to call 000, 111, 999 or any other in the states would it be diverted, or would that be an abuse of the emergency call system?

The oldest system is (according to Wikipedia) 999. 911 is obviously an unauthourised derivative under copyright and should be banned, or at least have to pay punitive damages of $150,00 per call.

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@Neoc

"Federal offence" reminds of E Clapton for some reason - soz think I'm losing it.

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@Sarah

Awwww, poor tasmanian devils and their disease. Wonder if that fence will do any good.

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Internet Lawyering

If you don't know the law, it's probably best to refrain from offering your theories.

McDonalds didn't commit fraud, nor did it commit theft. The matter is a civil matter, and the action that the woman would be able to sue under is breach of contract or unjust enrichment. She was wronged by the McDonalds, up until she decided to call 911.

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Happy

Bovine excrement

WTF, "all sales are final." The cashier is as big an idiot as Goodman, who should have just demanded to speak to a manager and refused to leave the counter. Even at DickeyMe's a sale is only complete after a full exchange of product for money. As the customer never received any merchandise, the sale was never completed and therefore it could not be final. If the managing McMonkey refuses to adequately resolve the situation, then escalation to public nuisance is warranted. I'd wager 90 seconds into a nice tantrum or scream thief a few times and things should start looking better.

Oh, nuggets are technically 70% poultry. Granted it's mechanically separated chicken slurry but hey nobody tosses what's left after the boneless breasts, drumsticks and chicken wings are gone.

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@ Sarah

"IT workers eat junk food."

It's not junkfood. Bacon is a vegetable.

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Ye gods!

"delicious ten-piece McNugget treat"

- Delicious?

- Treat?

No and no!

We need a *barf* icon!

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@Pierre

"It's not junkfood. Bacon is a vegetable."

Bacon in all it's forms[1] is a staple. When over-utilized, it's junkfood.

[1] Except "watery bacon", which is a bastard child I never even knew existed, until the kind commenters here on ElReg enlightened me ... Thanks. Now I have yet ANOTHER food related thingie that you Brits have managed to cock up to look out for ...

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"toss off some work time?"

I prefer to do that in privet and with more exotic web sites

o you said ....never mind

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calling 118?

"And as for the "do you know the number" question: no, I do not. But I (and presumably Ms trailer-trash) have a mobile, with directory assist. One quick call (in my case) and they can look up what I require, send me the details via SMS to integrate into my contacts, and patch me through immediately. And no, I'm not on a special "platinum service" contract."

You would pay the ridiculous 118 toll charge? Screw directory enquiries, its too expensive.

She handled it in a bad way, I would have asked for the manager, and if that didn't work, I would have taken the names down of the server, and owner, and asked for the details of their lawyer, and the Franchise holders details.

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Alert

LOL. Reminds me of...

Reminds me of the woman that called 911 because BK wouldn't give it "[her] way". BK had apparently put in an unwanted ingredient (onions or something like that). The women become so indignant as to waste tax payer money on something she could have fixed herself in 5 seconds.

What McDonald's did was not criminal, but I'm of the opinion that they should have just given her a refund. Now, I do want to make some comments about what others have posted:

"As to whether it's a civil matter, if she had eaten at a restaurant and failed to pay they would call the police. It would not be a civil breach of a verbal contract and the officer would not arrest the restaurant owner for making the call. It is reasonable for her to expect to be treated with equal respect."

- Yes, they may have called the police but NOT 911. If she had tried to run out on the check then it would be criminal (i.e. theft). If she had intended to pay but informed the restaurant that she couldn't (e.g. forgot her wallet) then it would be civil and up to the restaurant to decide how to work it out (e.g. have her wash dishes or kick her out and ban her from the restaurant). In the later case, the police would give her a warning but not arrest her.

"As to whether this is a police matter, well if it wasn't Micky D's but a scam artist on the street that pulled a bait and switch would you expect her to call 911? Micky D's are not special you know, they don't have special corporate rights."

- It depends on if it was understood or McDonalds had posted a sign that states something along the lines of "All sales are final. Items not in stock my be substituted with items of equal or greater value as McDonalds' discretion" then there is no bait and switch as 1) the McNuggets were out of stock, 2) McDonalds offered an item of greater value. Also, unless she was put in danger by the scam artist, she still should call the local police and NOT 911.

She had the right to over react to not getting her food or a refund. She had the right to be treated better by McDonalds. She has/had the right to be stupid. She did NOT have the right to be stupid on 911!

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Coat

@michael: "I prefer to do that in privet"

I guess you work for a hedge fund.

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Blown out of scope

It doesn't matter which shop and which cash register I would have been in front of. If I hand a clerk money for goods, the money is taken out of my hands, then I'm told "Sorry, tough luck. We don't have the goods and we're not giving you a refund..." There would have been a lot of yelling and screaming. Matter of fact, it would be the manager of the store calling 911 to remove ME from the store. The woman was robbed. Screw the McNuggets.

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IT angle

911 is drilled into people's heads in the states. I doubt most people even know there's such thing as police non-emergency numbers.

If you want an IT angle, the reason this woman probably didn't get a refund is that I'm sure most cashier point of sale systems make it exceptionally inconvienent to do a refund. It's designed this way so the minimum wage workers there can't do fake refunds and take the money. If you get a cashier that doesn't want to deal with the hassle (which surpirse, may happen often when you're dealing with apathetic teenagers!), or simply doesn't have the authority because the only slightly higher paid supervisor is out for a smoke, you get a situation like this.

Anyone who has ever tried to do anything like a return or exchange at any major store should know what a big process it is. The cashier can't just open their register and give you back your money. I'm not even saying it's a bad system, but people should at least be aware of how things work.

It may help the bottom line for the company, and it may very well deter internal theft but it's a pain in the ass if you sell someone some nuggets and then it turns out you don't have any.

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The reason she was arrested...

Was not because she called the Emergency number, but rather, because she called it 3 times. The first time, when the Cop finally arrived, he would have sorted it, if only to the point of informing them that it's civil, not criminal, and to sue each other. After the 3rd call his plans were changed to "get the nutjob off of the phone".

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@Hud Dunlap

The phone number for the "vehicle crimes squad" (which is different from the "auto theft unit") in Dallas, TX is 214-670-5817. Look here for more DPD phone numbers: http://www.dallaspolice.net/index.cfm?page_ID=2317&subnav=51 There, you didn't even have to pay for phone information.

Dallas PD's web site does advise all crime reports to come through 911 in a place or two. They'd probably still be upset if you called three times about some chicken bits. That's abusing the system even if they do accept non-emergency calls at that number, and she wasn't reporting anything the second and third calls. She was just whining about not having an officer on scene yet.

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You want fries with that?

http://www.youtube.com/watch?v=dDFyNqKHu7k

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Stop

@ jake about vegetables

I stand by my guns. Bacon is a vegetable, not a staple nor a ruler or a pen or any kind of small office consumable. The hint here is that it's _edible_, y'see.

"When over-utilized"

Over-utilized? You can't over-utilize vegetables. Especially not bacon.

And my diet is perfectly balanced.

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refund

But did she ever get her money back? She obviously never got her "food".

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