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back to article Sony pulls PlayStation 3 software update

Sony has been forced to withdraw the anticipated 2.4 PS3 firmware just a few hours after the update became available, because the new code has apparently been playing havoc with consoles. Patrick Seybold, Sony's public relations bigwig, last night posted a message on the official PS3 blog admitting that the consumer electronics …

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@Tony Chandler

Sorry Tony I didn't realise you could just remove the 360 drive.

It doesn't matter anyway because the 360 doesn't have Blu Ray.

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Anonymous Coward

@Alex Walsh

Make up your mind. First it was £250, now it's 250Euro. Will it be 250Japanese Yen soon???

Methinks someome is making this up...

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@EA AC

IMHO neither console is good enough for 1080p 60fps (True HD as Kaz likes to call it), the only thing which can do it is the PC :)

Ok i got a question for you, as an insider to the whole development game, can you give a no-bullshit. unbiased assessment of the potential of each platform? From my limited vantage point it seems that the Xbox is orders of magnitude easier to code for but the PS3 has more theoretical power but is much harder to unlock. Is that close to the truth?

Oh and when is the next SSX coming out??? :D

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re Tony Chandler

Totally correct. My sons 360 got the RROD a couple of months ago. Removed the HD, sent it back, took 4 weeks (Sony delivers a refurb within 48 hrs) and in my case, I got the same console back.

I installed the 2.4 update on my PS3 at 4pm last night. Took 3 mins 40 secs to download. After installing, it rebooted the PS3 and presented me with a message along the lines of "Incorrect HD".

I turned it off at the back. Turned it back on, it came up fine and every things working 100%, all game saves there.

There have been a few people on the Sony Forum saying the update made their consoles unusable though

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re Stewart Knight

The 360 hasn't got a 3 year warrenty as standard, it has a 3 year warranty for one fault only, a known fault, the RROD. If you phone up with a 14 month old console and say your consoles hanging, and you haven't got the RROD, it will not be covered (of course the sensible thing to do would be to blatantly lie and say it does have the RROD)

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Anonymous Coward

@ Chizo

Firstly SSX is a different studio from mine im afraid :(

As for the un-biased view,

Im a 3D Artist so couldnt really give you an in depth view from say our programmers or hardware guys but from a 3D artwork point of view we have less constraints when using the 360.

I do know we are developing more 360 games and considering making more multiplatform games 360 and PC only and dropping PS3

Maybe the most telling fact is the majority of people that work here all have 360's at home and we all got a choice of either a free wii,ps3 or a 360 with 360 the most popular.

But I dont know how much water that argument holds when we all have a wii,ps3 and 360 on each of our desks anyway.

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Firmware updates & ACs

First of all, we've all become very casual about firmware updates haven't we? I mean, it used to be that a firmware update was a Bios update only. Now with the 360 and PS3 it's the entire OS on the console. Of course even when Windows service packs arrive, how many people simply click 'OK' to install without a thought? I know I'm guilty of this.

So, perhaps, just perhaps mind, before we download and install the latest and greatest firmware, we'd be well advised to perform a backup to USB of our game save data and user profiles? Game updates and anything else downloaded from the PS Store can easily be re-downloaded. Backups. Who'd have thought they would come in handy? Basic procedure for upgrading the OS/Firmware on any computer should be to backup your data. Buy yourself a 4GB USB drive and slap it into the system and backup before doing the firmware update. That way if the update knackers the HDD, you can reformat your HDD and start over, restoring everything from your backup.

Just a thought.

To the rest of the Anon Cows and fonbois of various consoles here's a couple more thoughts. 1) the number of PS3s having a HDD issue during this update is by no means large, nor is it even a fraction of the failure rate of the RROD on 360. To dismiss the RROD as if it was just this small one off problem is kind of like living in Kansas and dismissing a Tornado as a one off event. 2) one stalled and soon to be replaced firmware update does not a console kill. 3) No, Sony fanboys, this isn't insignificant either, it's real news and will be reported and discussed. 4) post update the PS3 is not acting weird or making funny noises, you are simply far more observant at this time because a) you just updated and are looking for any problems that may occur, and b) you've read reports of the update bricking systems and so you're hyper vigilant looking for issues. Therefore every oddity or noise that you'd have ignored before is suddenly of great importance, even though it really isn't. Finally 5) Why is is that no matter the article whenever these consoles are mentioned the usual fanboy arguments always get trolled out as if they are relevant? Are your reading comprehension scores really that low?

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Happy

@ Which ever Anonymous Coward it is this time

Yes, I wrote the first comment from memory, and then went back to look at it. There is currently a 317 post thread on the matter on the popular forum of website www.eurogamer.net. Whether it is Euros or GBP is a moot point however as initially the chap was told by Sony customer care he would have to pay. However much you wish to derail my point with pointless pedantry, you sir are doomed to failure.

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Anonymous Coward

I work for Rockstar

We have dropped all 360 and PC development. Really we have. Concentrating on PS3 only.

Of course I can't tell you my name, as that would expose the lie, just like the EA guy...

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Happy

@ Chizo Ejindu

I salute you sir. Give this man three internets!

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J
Pirate

Testing?

They've heard of it.

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Sony STILL sux

Perhaps they pulled it because they didn't get the code in this rootkit just right, and were afraid Mark Russinovich would make fools of them again... this time with their game console.

It's okay to have a PS3, just ensure you unplug it from your entertainment system after use and pull the power cord!

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Anonymous Coward

LOL

EuroGamer...

Shouldn't they have renamed themselves XboxGamer by now?? I mean they even tried to pretend GTA IV looked better on the 360... LOL..

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Happy

@EA AC

Hmm EA (or your corner of EA at least) are considering dropping PS3 development? I'd be surprised if that happened as i've read a number of analyst analyses of the console market and they all say the PS3 will be outstripping sales of the 360 sooner rather than later. But then again analyst analyses is like saying military intelligence so who know what to believe :P And besides the really winner this time around is the Wii by a country mile but both MS and Sony pretend it doesn't exist :)

Anyway thanks for the word from the inside and as for have one of each on your desk... its a tough life :P

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Coat

I remember it as if it was yesterday...

But it's probably a month or two ago...

I came home and noticed the blue light on my console, fired it up and read a message that there was a new firmware available, and would I like to update now?

A couple of clicks and a minute or two later, my console was rebooted and ready to use again...

Or, I could have ignored the message and started one of my favorite games, secure in the knowledge that I could always do it later...

Probably shouldn't mention the name of the console.

(Not because it pisses off all the M$ and Sony fanboys, but because it's so ridiculous... )

Now, back to playing Grandia II on the DreamCast.

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Stop

re "LOL" by AC

First Eurogamer are supposed to be on the Sony payroll (see the gushing PS3 previews and the links to threespeech), then they're supposed to be on the MS payroll. I wish you whiners would make up your minds!

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Paris Hilton

Situation normal - no problems to report

Updated my < 3 month old 40GB model to 2.40 without a hitch so it's not a "problem with newer models".

I had already (and recently - like, in the past week) upgraded the 40GB HDD in my PS3 to a 120GB unit. Also without a hitch.

The 2.40 update went smoothly despite my PS3 having been upgraded by me.

I can't help but wonder if there might be something extraordinarily unusual about the "victim" machines, or perhaps something as simple as a corrupt download or dodgy HDD sector (does the update/download service incorporate a verification checksum procedure? I would have thought so, but....?)

Paris because she knows that trophies are for boys - real men don't need to compare theirs with their friends.

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re "LOL" by AC

Indeedy Mr Tom (Bramwell?).

Besides accusing the main editorial part of the site with bias is again a moot point, the forum does pretty much its own thing and a lot of the regulars don't venture "abroad" to the front page much. There are plenty of devs and programmers registered on there and "fanboy" threads tend to get stamped on pretty quickly.

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@ Highlander

You're probably correct about me being more observant of the noises the PS3 is making. I have only had it a week though, so I'm not entirely sure what the "Correct" noises are yet. The loading noise is basically the same one all CD based consoles make, so I'm guessing it's normal.

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@serrio

Pausing with the PS button is not recommended, it only pauses the game if the developers have put in support for it, which few will have.

MGS is not paused when you do that(at least not fully), so the drive is still busy.

As for the firmware disaster, latest theory is people using custom themes (of which there are hundreds) buggering things up as it tries to load the custom icons and fonts in on XMB startup.

Makes sense, and explains why Sony missed it, tough to test all those things.

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Firmware has nothing to do with the hard drive

Firmware has nothing to do with the hard drive, except its stored there BEFORE flashing the rom chip , erase the hard drive if you want but its a waste of time you will still have the last firmware you installed on there, there is no way to remove it, sony shouldl just bring out a 2.41 that overwrites.

although i have had no issues at all since install , very disapointed i cant play form the meida servers whilst in game though, i have noaudio on my ps3 hard drive itself so its pretty useless, i guess if i really wanted i could copy some stuff across but.

so now we want

In Game Media Server Access

In Game Google Search Access

Plenty of more updates to go though im sure : )

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Abe

@ Chizo

I didnt mean all PS3 development just certain titles that I could not confirm here.

The one I could confirm since its already been anounced would be red alert 3.

As for Mr Rockstar,

Your right mate I should deffo tell you my name and that I work on the 2nd floor of our guildford studios currently working on the next harry potter game I should also give you my NI number to make the job of my boss even easier I mean why wouldnt he mind me posting this stuff?

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Re: EA

As Abe says, EA is a big company and different departments are doing different things. I too have heard from a few people that some titles that aren't expected to make a profit on the PS3 have been dropped from that platform. Different consoles have different demographics, and there's also the question of counter-programming - e.g. going PS3-exclusive for a while wasn't much of a problem for Epic's UT3, when the original release date would have meant it would have been competing for 360-owners' money with Halo 3.

Just the other day they announced a whole new brand for EA Sports Wii exclusives, for example; meanwhile your more traditional ones won't be going there.

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