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back to article Virgin Media distances itself from Phorm 'adoption' claims

Virgin Media today sought to publicly clarify its relationship with Phorm, amid concerns that spin from the controversial ISP adware company has worried many of its customers. Virgin Media has extensively rewritten information on its website about the "Webwise" advertising targeting system to make it clear that it has not agreed …

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Anonymous Coward

Terms and conditions

Virgin Media has changed their terms and conditions into one that would let them include Phorm. Someone is not being totally truthful over this phorm.

[b]G Your details and how we look after them

2. By having the services we provide installed in your home and/or by using them you are giving us your consent to use your personal information together with other information for the purposes of providing you with our services, service information and updates, administration, credit scoring, customer services, training, tracking use of our services (including processing call, usage, billing, viewing and interactive data), profiling your usage and purchasing preferences for so long as you are a customer and for as long as is necessary for these specified purposes after you terminate your services. We may occasionally use third parties to process your personal information in the ways outlined above. These third parties are permitted to use the data only in accordance with our instructions.[/b]

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It's officially spyware!!

I got an email back from the "Customer Concern Team" which refers to the Webwise Spyware System.

> Date: Wed, 7 May 2008 11:15:33 +0100

> From: IBMKANA.TW@ntl.com

> To: XXXXXXXXXXXXX@hotmail.co.uk

> Subject: RE: Phorm & Webwise (KMM2813503I10088L0KM)

>

> Our reference: KANA 1030708

>

>

> Hi Steve,

>

> Thanks for your email to Virgin Media about Webwise Spyware System.

>

> Unfortunately I am unable to access your account as you have not

> supplied me with any details to complete Data Protection. What I can

> advise you is Webwise Spyware is an option you can access on your

> computer if you wish you do not need to have this service. However as I

> am unable to access your account I can only advise that you have the

> right to give 30 days disconnection notice, if you are in a 12 month

> contract you will be liable for any months remaining.

>

> If there?s anything else we can help with, please send us a letter,

> email or call our team free on 150 from your Virgin Media phone. Or on

> 0845 454 1111* from any other phone. You can call us Monday to Sunday

> from 8am to Midnight.

>

> Kind regards,

>

> Kelly Norris

> The Customer Concern Team

> Virgin Media

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