Those of you looking for an Xmas Xbox bargain could do worse than get down to Tesco where the supermarket monolith has had an attack of Yule philanthropy: Screen grab of Tesco's sensational Xbox offer Yup, that's quite a bundle for the price, and no messing. We have no doubt this is a limited-period-only offer, so you'd …
tescos are out
hmm i've actually been responsible for a few of these pricing errors before and we had to honour them. still what i'd expect from tesco's:
a) who could tell if it was a special offer? they do promote massive savings thus would not be unreasonable to expect a limited availability offer (the big dept stores have done it before - get the favourite xmas toy at 1/2price but we only have 500 in stock - 5000 people turn up and 4500 end up buying other toys in store)
b) as such they should at least honour everyone with 1 xbox (so not 100 xbox's sorry!)
c) the site did crash/slow down and by 7:30 you couldnt access it anymore, so how many orders are we talking - maybe 800 - it's a days trading hit on their site but not end of world - they'd prob make it up in profits on the next day.
d) how much would they have to pay for this PR?!!
e) with emails now accepted in law as being the same legal status as letters, those purchase confirmations confirm you are purchasing the item - thus contract - also if money taken then even stronger case.
it'll be really interesting to see this, anyone remember what happened with the amazon mistake a few years back? think it was for PDA's and they honoured it no?
tescos are out
ARGGHH tesco's cancelled -
however they are saying its because the bundle didnt contain an X-Box -
anyone got any screenshots of the offer details???
Tescos are rubbish
Thank you for you recent order for the Wireless Entertainment Pack from Tesco.com
Unfortunately, there was an error in the product details at the time that you placed your order, the Wireless Entertainment Pack does not include an X Box 360. As a result we have had to cancel your order. Please refer to our Terms and Conditions on the Tesco.com entertainment site for further details of our order acceptance policy. We apologise for this error.
We note there may be customer interest in purchasing the Wireless Entertainment Pack including an X Box 360. We are currently working hard to offer our customers an increased range of bundled products. We hope to have these available on Tesco.com Entertainment in the near future.
Visit our site
Tesco Customer Services
Just received this (well, my partner did. I only masquerade as Ms Nolan at the weekends or the right sort of parties)
Dear Miss Nolan,
Thank you for you recent order for the Wireless Entertainment Pack
Unfortunately, there was an error in the product details at the time
that you placed your order, the Wireless Entertainment Pack does not
include an X Box 360. As a result we have had to cancel your order.
Please refer to our Terms and Conditions on the Tesco.com
entertainment site for further details of our order acceptance policy.
We apologise for this error.
We note there may be customer interest in purchasing the Wireless Entertainment Pack
including an X Box 360. We are currently working hard to offer our
customers an increased range of bundled products. We hope to have
these available on Tesco.com Entertainment in the near future.
Tesco Customer Services
Just had an email telling me my order's been cancelled (as has the rest of IT).
'Unfortunately, there was an error in the product details at the time that you placed your order, the Wireless Entertainment Pack does not include an X Box 360'
That's funny - we found out off e-buyer today that you CANNOT buy this bundle WITHOUT the console! Apparently these bundles cannot be split as the vendors get them as a whole unit from the suppliers
Watch out for a 'TESCO - Where's my Xbox!' banner behind the goal at the Watford game tomorrow
If they have taken your money
The contract is closed and accepted.
they can't turn round and pull out without being in breach of contract (which as we know from our run ins with companies isn't just "oh, pay back and it's OK").
come on tesco!
Do we really think that NO ONE from tesco is aware of this thread?
My advice to tesco?
suck it up!
Put your hands up and admit fair cop guv loud and clear - turn it around so YOU don't come away looking bad . Say you are concerned about xmas disapointment, that you always put your valued customers first or ANYTHING!
Just honour the ones you have already taken the money off! WHATEVER!
And just for the record - how many xboxes did I personally order?
I got a wii 2 weeks ago (but thats another story!)
Yes I sent the mails. Yes I rang the numbers. I informed everyone I could about this and my team alone hoovered up nearly 50. We're now just looking for deals on wrapping paper off e-bay.
The point is this - I haven't got myself worked up about this for anything as petty as greed. I can honestly say that my anger at tescos over this does not have a vested interest. How many of those execs at tescos can honestly say that while they were pulling their hair out today over this and getting called in to the bosses office to explain the situation?
All I know is that this stinks and a lot of families will have a much merrier xmas with an xbox under the tree.
Tescos - I await your response
Thieves trying to defraud Tesco
It never ceases to amaze me the way this particular theme recurs constantly in England - people who believe they have a legal right to make a profit from somebody else's error.
I can't give you a direct quote, but Julius Caesar is the first person on record to have noticed that the British isles are peopled by people particularly enamoured with thievery.
Many people have no doubt noticed the same thing, myself included - the minute you get to england, people are stealing from you.
You have NO RIGHT to DEMAND a profit from somebody else's mistake.
YOU KNOW that an XBox costs considerably more than 30 squids, so YOU KNOW that you are trying to defraud Tesco.
Pack of thieves.
I ordered an xbox360 myself from Tesco. Mine got cancelled as well. When a Big store with Big profits advertises an item at a low price you do order thinking it is a promotion. How are we to know it was not a promotion when other stores advertised it as well. I honestly thought I had made a purchase to complete my young sons Christmas. Thinking about it I wondered if it was Microsofts fault they will loose out in the long run as had people got the console then they would be purchasing games. Add up the consoles sold and the demand for games.
IT ALL STINKS TO ME.
Look at Tescos other bundles.
Thought you may want to look at Tescos other consoles.
RE: Thieves trying to defraud Tesco AC: 05:18 GMT
Thats a bit harsh Mr C! In England such behaviour is regarded as opportunism and is widely admired (Del Boy anyone?) And anyway, it's quid pro qou - Tesco play the same game and make a lot of money out of it! In fact you should be defending me! Perhaps Julius Ceaser should have considered that other piece of latin wisdom 'when in Rome......'
Re: yes, but.... By Michael
You are right Michael (hangs head in shame) - I think we can stick a fork in this one now - it's done.
See you here next time!
@Thieves trying to defraud Tesco
"Many people have no doubt noticed the same thing, myself included - the minute you get to england, people are stealing from you."
Then fuck off somewhere else and take your self-righteous bullshit bigotry with you.
"YOU KNOW that an XBox costs considerably more than 30 squids, so YOU KNOW that you are trying to defraud Tesco."
WRONG. An object "costs" what you are willing to pay and what the seller is willing to accept. If they offer an object at price X and you are happy to pay that, then it is not fraud. If an antiques dealer finds an object in a second hand shop that is "worth" thousands but is only priced at £10, he has not defrauded the shop by buying it for £10.
Tesco publicly offered this price, accepted orders and took payment. This is not fraud - this is a retail transaction.
As to Julius Ceasar, here's a latin phrase for you, "caveat emptor" - buyer beware. If you purchase an object then you need to make sure it is what you want as, once money has changed hands, you have no recourse if you realise it wasn't worth the money unless the goods are faulty. This also works the other way around. It is the shop's responsibility to make sure that they are selling their wares at a profitable price. The customer has no obligation to hand out business advice if he spots a ridiculously good deal, he simply has the responsibility to check that the goods he is paying for are exactly what he thinks they are. It's called personal responsibility and the free market.
Maybe if you actually looked at the culture as a whole instead of just projecting your own experiences of having bought some overpriced junk and then regretting it, you wouldn't come across as such an ignorant racist twat.
Yes, interestingly enough I checked out their bundles, and am getting the message that they are out of stock and no more is expected for 28 days...wonder if someone in their legal team has been advising them of retail law where if you advertise something at a certain price you either have to honour it, or take it off sale for 28 days. Or am I just TOO cynical?
I'm back baby!
Seems I spoke to soon about rolling over on this one!
'K' found this on http://www.facebook.com/group.php?gid=5978958001
(clears throat) begin quote:
"Here's a copy of what I sent them - I suggest everyone else do the same. They'll crack under the pressure as they're legally not on solid ground and they know it. The letter they sent out is to see how many people complain and they can settle on the sly with anyone who makes a fuss, standard procedure...
Anyway, copy and paste this into your own letter/email to them:
Your terms and conditions do not at any point make reference to non-provision of goods due to inaccurate product details.
In addition, since you accepted payment for the items, the contract was formed and you are under obligation to provide the items described for the price listed. If you are in any doubt as to whether or not this is the case, I urge you to read The Electronic Commerce (EC Directive) Regulations 2002, SI 2000/2013, which incorporates Directive 2000/31/EC.
As such I look forward to receiving the items ordered in a timely manner.
If anyone has ordered ONE unit and still feels aggrieved by Tesco's attitude PLEASE DO TRY THIS!
It was all a publicity stunt they never had any intention of honouring any orders. Hit them where it hurts and stop shopping there, encourage others to stop shopping there too. It may make them think twice about pulling this kind of stunt again.
It seems Richard Branson had something to do with this, but at least he honoured his customer orders. Look at this linkhttp://www.maxconsole.net/?mode=news&newsid=22675
RE: Richard Branson
I feel violated by the bearded one! Doubt this is true though - sounds more like Branson's own perculiar brand of self-publicising. If it is a marketing ploy it has failed miserably - the biggest place I've seen this story is the sky news website so we have hardly set the world alight. The only practical upshot so far is that some people have had their cynicical world-view well and truly reaffirmed while others think tesco are sh*ts. I fall into both camps.
PS. Richard Branson
Beardface honoured his customer orders? My mate was fobbed off with an email from Virgin over his order. I will tell him to check this....
You all must be sick of me by now but...
An update to the Postal Contract law referred to higher up the thread - word at the time was that Tesco was hoping to (mis)use it...
"The Postal Rule states that the contract is formed once acceptance of the contract has been sent, i.e. when the confirmation email was sent by Tescos. In addition, The Postal Rule is an outdated law (dating back to late 1800s give or take) and as such has very little statute in the modern world, particularly when it comes to electronic transactions as The Postal Rule set up to account for situations where substantial delays were expected between the sending and subsequent delivery of contractual terms.
Richards, P, The Law of Contract, ed7 (2006, London: Pearsons) construes providing an acknowledgement screen as an acceptance of contract and holds more precendant than the Postal Rule.
In short; 'A contract is said to come into existence when acceptance of an offer has been communicated to the offeror by the offeree.' With specific reference to the Postal Rule, 'As a rule of convenience, if the offer is accepted by post, the contract comes into existence at the moment that the acceptance was posted (Adams v. Lindsell (1818) 106 ER 250)'. Note the date of 1818. But even then they talk about the acceptance of the contract, not fulfillment of it. Acceptance as far as I can see constitutes the emails. Fulfillment of the contract would be the posting of the goods themselve, which they claim should be acceptance of the contract."
Stick THAT in your pipe and smoke it!
Tesco 360 Error
Well here is an interesting update if somebody hasnt already beat me to it.
Tescos pricing error came about because of it's Price Checking software.
Richard Branson on his Virgin site apparantly knowing that Tescos scan his prices deliberately reduced the price of his Xbo360 package for a limited time to £35. He did this hoping the price checker would pick up on it and offer a similar deal which it did. Virgin did indeed honour the limited console sales and then quickly put the price back up leaving Tescos with the cheaper deal and exposing their pricing system.
So Tesco may have a problem which is now in the hands of BBC watch dog.
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