"Snakes on a back-plane"
Snakes on the phone!
Yes, we're basing this whole story on a Tweet. So go and put your complaints about the demise of modern media in the comments. But before you do that, ask yourself what can be added to this Tweet. A field engineer took this, 125ft up on a tower. Now make this a movie title. So far we got "Snakes on an Array" pic.twitter.com …
COMMENTS
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Sunday 28th August 2016 23:20 GMT Anonymous Coward
>>any fault reports seemed to result in diddly squat.
If you were tier 1, there's no reason that you should ever have to elevate to engineering, thats a decision for tier 2 if they can't sort the shit out.
Engineering everywhere I've ever worked doesn't usually pay attention to cases until tier 2 (or ATS depending on who you work for and what they call it) starts complaining or puts in like 4 cases that are the same thing, like say if everyone on a particular tower loses their voicemail or can't receive calls and there's nothing preventing it from working in the billing system and nothing weird in the network's monitor, (i.e. the HLR and VLR will appear to look fine and match up with the SGSN information, the correct APN for the handset is provisioned [some providers have more than one, one for pre-LTE and another for LTE], etc etc, but there's obviously a problem because the damned thing won't work).
In that case its engineering's problem. And they'd better fix it because I will keep putting cases in until there's a resolution and each one will be notated with just how many times I've submitted the same thing from the same tower. If they know you're paying attention, they tend to move faster.
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