Narcissistic Regulators
If you think @ofcom are bad, just try dealing with @ofgem regards energy suppliers such as @CoopEnergy which are a complete and utter shambles and have been for 14 months now, with no improvement. Not a single sanction against them, all swept under the carpet. (Just see the historical @CoopEnergy twitter feed)
The fundamental problem with regulators in the UK, is (like the South Yorkshire Police force with regards Hillsborough) are narcissistic organisations that actually care more about their own reputation and funding, than actually dealing with inherent problems/issues, that really need dealing with.
Because dealing with it, brings the problem into the mainstream/public domain, along with the bad publicity that also brings. So if they can fob you off, pretend they are doing a good job-keep the status quo, they will, everytime.
Basically it reflects badly on the regulator, so they prefer the sweep under the carpet method, kick the ball into the long grass. The cross employment opportunities between Regulator @ofcom and BT really needs to be severely curtailed too.
Could we be in a worse situation regards future FTTP/Mobile mast rollout in the UK if @ofcom didn't exist, I doubt it.