back to article Microsoft to OneDrive users: We're sorry, click the magic link to keep your free storage

Microsoft has apologized to OneDrive users upset by the unexpected removal of their 30GB free storage – and is offering existing users a chance to keep their free storage if they click a special link. "In November we made a business decision to reduce storage limits for OneDrive. Since then, we've heard clearly from our …

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  1. Nate Amsden

    wonder how they will choose

    what data to delete for users above the limit ? Just randomly perhaps.

    1. Ken Moorhouse Silver badge
      Joke

      Re: wonder how they will choose

      Adapting the Outlook "Inbox Repair Tool" to deal with files other than PST's would be one idea.

      1. el_oscuro

        Re: wonder how they will choose

        It could be like the old DOS SCANDISK utility. Anyone remember that?

        1. Anonymous Coward
          Anonymous Coward

          Re: wonder how they will choose

          Remember it? I still use it!!!!

    2. Bob Dole (tm)

      Re: wonder how they will choose

      Knowing microsoft, they would run an algorithm that deleted every 2 out of 3 bytes thereby hosing the entire thing.

  2. Novex

    Cloud - Isn't it such a lovely, comfy place to put stuff...

    ...not.

    1. Phil Kingston

      Re: Cloud - Isn't it such a lovely, comfy place to put stuff...

      It is if you pay for a certain level of service.

      If you expect something for nothing don't be surprised if it goes away. Especially if some users abuse it.

      MS handling of the situation has been bad though.

      1. Frumious Bandersnatch

        Re: Cloud - Isn't it such a lovely, comfy place to put stuff...

        MS handling of the situation has been bad though.

        Maybe, maybe not. They wouldn't be the first to discontinue a free storage service. "Ubuntu One" went away last year.

        1. Chris King

          Re: Cloud - Isn't it such a lovely, comfy place to put stuff...

          The free services have been dropping like flies lately, and some of the pay-for services have closed down. Wuala shut down last month, Golden Frog's Dump Truck shuts down on Saturday. Even the big boys like Dropbox are shuttering ancillary services, and Microsoft are resorting to stupid tactics to keep their costs under control.

          At the end of the day, you're putting your data on someone else's computers and storage, and sometimes those computers/storage can cease to be available for any number of reasons. If you're relying on a free service, someone else pays the piper and you don't get to choose the tunes.

        2. Charlie Clark Silver badge

          Re: Cloud - Isn't it such a lovely, comfy place to put stuff...

          Meanwhile over at the Chocolate Factory…

          I was helping set up a tablet for a friend's mum at the weekend and Google was offering a "free" 100 GB for Google Drive. Hard to see people sticking with even Microsoft's paid service with such competition.

          1. Anonymous Coward
            Anonymous Coward

            Re: Cloud - Isn't it such a lovely, comfy place to put stuff...

            "I was helping set up a tablet for a friend's mum at the weekend and Google was offering a "free" 100 GB for Google Drive. Hard to see people sticking with even Microsoft's paid service with such competition."

            It's only free for a time limited period. Therefore not really free. If you use it, chances are you will be stuck with paying for it rather than incur the hassle of moving elsewhere when your free time runs out...

      2. Jon Blund

        Re: Cloud - Isn't it such a lovely, comfy place to put stuff...

        How can you abuse storage? If you're given 30 G and you fill it up, is that abuse?

        1. Rimpel

          Re: Cloud - Isn't it such a lovely, comfy place to put stuff...

          The article says "the reason given was that Office 365 subscribers were overusing a separate unlimited storage offer". But your point still stands, if they are offering unlimited storage how can you abuse it?

  3. Roq D. Kasba

    Oh Microsoft, why do you do this to yourself?

    You are a good company, you produce some decent software, but you make yourself hard to like with this kind of give/take away thing. It shows a lack of proper long term strategy, and that makes people twitchy.

    Windows 10 free upgrade for a year, but then what? Signpost your intentions clearly, then stick to your statements - people will like you a whole lot more.

    1. ZSn

      Re: Oh Microsoft, why do you do this to yourself?

      On top of this, I only noticed this because of this article. No E-mail, no warning, nothing. They seem to have publicised the removal of the storage, but not the return of it. Perhaps not to look like a climbdown, however this way they look like skinflints for taking away the service, return it quietly so that they *still* look like skinflints. Not a clever way of doing PR really.

    2. Anonymous Coward
      Anonymous Coward

      Re: Oh Microsoft,@ Roq D. Kasba

      You are a good company, you produce some decent software

      Actually, "no" and "no" respectively. But the rest of your post was spot on.

      1. Roq D. Kasba

        Re: Oh Microsoft,@ Roq D. Kasba

        Ledswinger, I totally get why you'd say that. Companies themselves are neither good nor bad, and the employees and directors do some subjectively good stuff and some bad stuff, sometimes even for the right reasons.

        And I agree that their software isn't all good, but a lot of it is good enough that lots of people want to use it. Excel is, for a very narrow set of cases, genuinely better than OOo, some things I do, it does well. SQL Server is actually a great database engine, Visual Studio is a compelling IDE. Some of the research projects in Cambridge are actually very impressive. Windows 10 seems to be working well enough. You get the idea.

        We probably agree on a bunch of that stuff too, TBH. If nothing else, their willingness to gouge has provided a great antagonist for the FOSS software movement, and that has to be a good thing ;-)

        1. Anonymous Coward
          Anonymous Coward

          Re: Oh Microsoft,@ Roq D. Kasba

          I suspect Roq D Kasba is a US based Microsoft apologist.

          Companies are good and bad, as evidenced by their actions, culture and habitual behaviour.

          I would say Microsoft's actions to towards quite a large number of companies over the last 35 years would suggest they habitually fall into the category of "the unacceptable face of capitalism" behaviour.

          Seattle Computer Products (QDOS), Lotus123 (DOS ain't done till Lotus won't run), Sybase (SQLServer), Novell (Netware Lite), Google ("Scroogled" campaign) would probably agree with me.

          1. Toastan Buttar

            Re: Oh Microsoft,@ Roq D. Kasba

            "I suspect Roq D Kasba is a US based Microsoft apologist."

            205 posts would make me suspect that you are a cockwomble, AC. Grow some yarbles and post under your Forum Name so that we can check out YOUR posting history. If you have any yarbles, you eunuch jelly thou!

          2. sabroni Silver badge

            Re: I suspect Roq D Kasba is a US based Microsoft apologist.

            But we can read his posting history and judge for ourselves. There's no reason for your comment to be AC unless you've got something to hide, like being a US based Google/Apple/FOSS apologist?

        2. JohnnyGStrings

          Re: Oh Microsoft,@ Roq D. Kasba

          If you need to do power user stuff in a spreadsheet, Excel is usable, OO falls down under the strain too easily. It is slow to load complex workbooks, it's very slow at calculating lots (thousands) of lookups, OO crashes once you start doing more complex lookup-focussed models... we tried it, and had to stick with Excel. OO is only good for the basic spreadsheet use case (at this time, though as that's 99% of users, hard to see that they'll invest lots of time/effort getting it to compare to Excel for that tiny proportion of userbase).

  4. Richard Armstrong

    Gracias

    Gracias El Reg - I'd have missed this otherwise. I clearly didn't get the email.

    1. TheProf

      Re: Gracias

      Ditto and Ditto.

    2. ZSn

      Re: Gracias

      There wasn't one - at least the few people (yes all of the outlook.com users seem to have been signed up by me) I know didn't get any e-mail about this.

      1. Boothy

        Re: Gracias

        Same here, no email, and I have the 15GB free,15GB Camera roll bonus, and from who knows where, a 10GB Loyalty bonus.

        1. TonkaToys

          Re: Gracias

          Another "Thank-you!" to El Reg.

  5. Anonymous Coward
    Flame

    Disingenuous little f*ckers

    I followed the link and got a screen saying: "Let this app access your info? OneDrivePreview needs your permission to: sign in automatically; view your profile info and contact list, access your email addresses; add or remove bonus storage." This is followed by Yes | No buttons.

    Clicked 'No' and I got an "Ooops, something went wrong screen".

    So MS are lying: you can only get the storage back by bending giving over your private information.

    1. MondoMan
      Windows

      Re: Disingenuous little f*ckers

      @2+2

      Just trying the OneDrive keep-the-bonus site now, it also says lower down after asking for all the access that "You can change these application permissions at any time in your account settings."

      Not great, but not a deal-breaker either, IMHO.

      1. Will 28

        Re: Disingenuous little f*ckers

        MondoMan, it does indeed say that. As a result I decided to go ahead with keeping the storage, then I would go and disable the app.

        Unfortunately it was lying. I have searched for about 5 minutes now. I can find no option to change this. You'd think it would be in the "Options" section, but I assume that somewhere via some other menu I have to find the "Account Settings" screen.

        They have either lied, or made it very difficult to find.

        EDIT: Found it, it's not in the one drive options, you need to click your profile picture, go to edit profile, then click your picture again and there's an option for "Account Settings".

        1. Anonymous Coward
          Anonymous Coward

          Re: Disingenuous little f*ckers

          EDIT: Found it, it's not in the one drive options, you need to click your profile picture, go to edit profile, then click your picture again and there's an option for "Account Settings".

          I'm afraid I got only that far, i.e. "Account settings". I can't see WHERE, from the account settings page, you can change permissions which I HAD TO give them to keep the free storage. I have searched all tabs (Account, Your info, Service... Security & Privacy.. you'd think it's the in at least 4 tabs out of 7, eh? No luck! :(

          So, I gave something away for "free" storage, and I don't know how to get it back.

          Edit too. Yes, it is doable. From the "Account settings" menu (tabs), I went to the LAST tab, i.e. "Security & privacy", then BOTTOM of the page:

          If you want to manage your "Ad preferences" - out of luck, lol:

          http://go.microsoft.com/fwlink/?LinkID=513297

          This page can’t be displayed

          but if you go to second tab (from the left), i.e. Apps & Services (manage permissions) you are shown the "OneDrive" with the key link - Edit. You click on it and - BINGO! - several clicks away is what you gave away, and at the bottom is the button:

          Remove these permissions.

          But hey, like the poster before said, if you want to keep your "free" storage, one of the "permission" you remove, is to "Add or remove bonus storage". So, I bet, you remove the permissions - and you "free" is takenth away. Oh, fuck them, I don't use this shit much anyway...

          1. Anonymous Coward
    2. gerritv

      Re: Disingenuous little f*ckers

      You need to up your reading comprehension. It clearly states that the information OneDrive app wants permission to access is on your MSFT account, not your full set of email addresses, etc. They already have this info!!!!

    3. RubberJohnny

      Re: Disingenuous little f*ckers

      It's not a problem you don't have to bend over.

      Just agree to give them the permission to view contact list and email addresses, but just don't keep any contact list or email addresses anywhere they can get at them. So, remove any Outlook, and don't use an MS email service.

    4. 's water music

      Re: Disingenuous little f*ckers

      So MS are lying: you can only get the storage back by bending giving over your private information.

      Imagine what would go wrong if MS got their hands on your Windows Live account details.

    5. Anonymous Coward
      Anonymous Coward

      Re: Disingenuous little f*ckers

      "view your profile info and contact list, access your email addresses"

      You mean all the stuff it already has access to?

      1. sabroni Silver badge

        Re: You mean all the stuff it already has access to?

        Why is it asking for permission to access stuff it already has access to? Just to put people off?

  6. Efros

    Upside

    I had a major purge of my OneDrive content and managed to get it below the new 'limit' without actually having to delete anything I really needed or wanted to keep.

    Downside: it took me a couple of hours to trawl through all the stuff and make the purge. Can I bill them?

    1. joed

      Re: Upside

      Just an idea to test. Delete some stuff and after number of days delete other files and immediately restore files deleted in 1st purge. Keep rocking it back and forth - effectively multiplying storage space and causing "financial pain" on MS (at a slight inconvenience to oneself). Obviously one has to check for duration of time the files are kept in the "Recycle Bin" (and if it counted towards storage quota).

      1. Phil Kingston

        Re: Upside

        Or, I dunno, go out and talk to a girl

        1. Efros

          Re: Upside

          @Phil Kingston

          "Or, I dunno, go out and talk to a girl"

          I think my wife would be a bit upset about that.

          1. kain preacher

            Re: Upside

            Then go out and talk to boy then :)

        2. Anonymous Coward
          Anonymous Coward

          Re: Upside

          What a pleasant comment from young Phil - to be congratulated.

    2. Turtle

      @Efros Re: Upside

      "...it took me a couple of hours to trawl through all the stuff and make the purge. Can I bill them?"

      Yes! Yes you can!

      Just send them a bill. You'll be amazed at the response!

  7. King Jack

    Worry not..

    M$ will reverse this again at a later date, it's what they do. People have short memories.

  8. Chris King

    Bah

    Clawing back freebies and making people jump through hoops to keep them ? Not cool, Microsoft...

    1. Anonymous Coward
      Anonymous Coward

      Re: Bah

      Microsoft is a scummy company and has never been cool.

      Also, it isn't free. YOU are the product: targeted advertising and data mining. Microsoft also has very intimate relations with the NSA. This is an irrefutable, documented fact.

      1. Anonymous Coward
        Anonymous Coward

        Re: Bah

        Also, it isn't free. YOU are the product: targeted advertising and data mining. Google also has very intimate relations with the NSA. This is an irrefutable, documented fact.

        Also, it isn't free. YOU are the product: targeted advertising and data mining. Apple also has very intimate relations with the NSA. This is an irrefutable, documented fact.

        Also, it isn't free. YOU are the product: targeted advertising and data mining. Oracle also has very intimate relations with the NSA. This is an irrefutable, documented fact.

        Also, it isn't free. YOU are the product: targeted advertising and data mining. Unilever also has very intimate relations with the NSA. This is an irrefutable, documented fact.

        What is your point?

        1. Doctor Syntax Silver badge

          Re: Bah

          "This is an irrefutable, documented fact."

          Citation or it's neither.

  9. Anonymous Coward
    Anonymous Coward

    Never clear

    I support my olds IT (like many here) and while windows 7 made my 80 something get into the use of OneDrive, there is nothing at any point (maybe in the EULA, page 765) that says its a free or otherwise service.

    It is so integrated with Windows, it is practically impossible to not use it.

    Apple is not much better, but if i never sign into iCloud when i start up.

    I still have a local user password setup there... not a system that requires online verification to log into a laptop.

    1. Toastan Buttar

      @jeremy 3: Re: Never clear

      "It is so integrated with Windows, it is practically impossible to not use it."

      Bullshit. Just don't use it and you......erm.......not use it.

      I have used Windows 7 for yeeears and Windows 10 for a couple of months, and there is nothing which enforces use of OneDrive. Please explain your nebulous assertion.

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