"At our last house, BT supplied an astonishing 512Kb down/insulting trickle up."
You think that's good, how about this from the blackmailing bastards:
We're paying for a 21Mb/s connection, we've just moved to a new home and transferred the line across. Where we were getting 15Mb/s, we're now getting 3Mb/s with spikes of packet loss up to 40% at peak times (and sometimes at 1AM-3AM). Offsite backups barely succeed anymore.
Luckily for us, the cabinet is having another card fitted to it which will enable fibre for the area - and BT have said we can upgrade to 21-32Mb/s - meaning BT have the capability to provide what we are already paying for, they're just unwilling to provide it unless we pay an extra £20pm for fibre (to the cabinet). If we're exceptionally lucky, we might break ADSL speeds and dip a toe into fibre territory (21Mb/s+).
I've given up trying to explain how retarded this is to BT. I don't want/need fibre, just give me what I'm fecking paying for. I'm making sure I'm around on install day and if the BT engineer tries to do anything with the line between the cabinet and the house to get it working at 21Mb/s, he's going to find himself in a very awkward position.
This whole situation feels like we're being blackmailed into subscribing to fibre just to get the line between our house and the cabinet upgraded to support decent speeds and stop dropping packets.
BASTARDS.
/ rant over