KCOM Group results hit by Phones4U woes

That explains why Eclipse has sucked lately

They added a Fair Usage Policy back in August, put in bandwidth-squishing taking speeds from 15mbps down to <2mbps for heavy users, and employed idiots on the support lines who just say anything to get you off the phone. Eclipse is just another crappy ISP now, wondered why it had happened, seems KCOM is to blame.

Unrealistic expectations

I applied for a job at Eclipse once - they wanted someone that lived in the Midlands, equidistance from their Wakefield headquarters and Exeter offices.

So I drove 2 hours to the interview in Wakefield. It was explained that initially I would need to be in the office everyday, but once trust was established this wouldn't be essential. However I would spend the majority of my time at either of the offices.

They offered me the job, on £30k a year, get real! I did tell them that I thought they were being unrealistic in their expectations.

Interesting

Eclipse already lost interest in the home market once, around the time of the KCOM takeover. That was the same time KCOM bought Omnetica (where some of the big customer names actually come from) and promptly spent two years trying to work out what it was they had bought. I imagine the "direction" came from the KCOM guys.

Eclipse were genuinely brilliant before then (so much so that - weirdly enough - P4u's store WAN ran mainly on Eclipse domestic DSL for a time). Then they lost interest, I cancelled most of my services with them due to mindblowingly hideous service (like: yeah sorry everything's been down for a week, but really we're not that bothered), then they sorted it all out and became pretty good again.

Seems they've forgotten they went through that and are repeating it. Perhaps a new person at the top again?