Re: Wow, 800 extra staff ......
"....... which means 2 techies and 798 project managers."
Well, they must be outsourced or contractors then, because in the RWE first quarter results announced today, the npower supply business is shown with 530 fewer employees than the same time last year.
I imagine that Npower devised their own perfect storm:
1) You're a UK board member of a German owned company with a history of fines for customer service failings - surely if you decide to change things, they can only get better?
2) In an environment of steeply rising bills, you decide to fuck with the main billing system. The business case promises better performance and lower costs, and you believe it.
3) You opt for SAP because it's German, and that's reason enough in any German owned company
4) You select IBM Global Buggerups as the lead consultant, because you once heard that nobody ever got fired for buying IBM, and because you believe the snake oil salesmen they sent, who took you out to reference sites in exotic parts of the world, and bought you lush dinners
5) At the same time you decide to outsource many of the actual customer operations staff to Crapita, because that'll "improve" customer service AND save money on top of the business case promises of sunlit pastures and newborn lambs. They promised us, they promised!
6) Just to help, your German uberlords insist that you sack all your UK back office staff and roll everything up into a German based shared service operation seven hundred miles away, so that the UK business gets worse internal services and has to pay more for them, meaning nobody can get bills paid, contracts let, nobody can get meaningful management information, or even anything done.
7) When the pilot SAP roll out showed problems you opt to "go large" and extend the roll out to all your customers, because IBM insisted it was all the fault of the legacy systems.
8) And according to the latest results, you've had to triple your UK capex budget, presumably to pay for all the contract variations with SAP, IBM, Siebel etc, because their contract writers ran rings round your procurement team.
Maybe it wasn't like that. Perhaps somebody from npower can enlighten us?