Dell tells customers: 'Opt out' if you don't want a channel service Dell is asking half a million customers Stateside to hand over their privates to channel partners or to actively "opt out" of a sweeping programme to reduce the number of accounts the firm services directly. As previously revealed, between 200k to 500k customers in North America – presumably those not deemed large enough – …
One interesting question is whether the shift to channel sales will also impact customers' access to Dell's customized procurement portal (Premier). Many organizations have pre-configured, pre-discounted online ordering through Dell -- will that go away for customers moving to channel?
For that matter, if you move to channel, how much access to dell.com do you have? Can you still purchase/support through dell.com, or will you go through your channel partner?
By the look of it, they promise the world whilst delivering nothing. Guy on the phone is pleasant, but the back room boys look shit spoke to one guy who was so pretentious with his job title it was ridiculous.
I suppose if you decide to do something on windows or a windows device, for the love of God, don't.
hmm. dell. The company who I tell every three months that I'm not planning on buying from them as I don't have the authority (and we don't need to buy new computers at the moment). However, they call me back with a new account manager like clockwork.
You'd think that someone would have noted it down, and re-read it realising it's a broken record.
As an aside, I like dell, and have one at home that's lasted for 6+ years and I hope will continue to last as the hardware is good (not a cheap laptop at the time). just please, sort out your agents. Please, and don't sell my data onwards.
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