back to article EE...K: Why can't I uninstall carrier's sticky 'Free Games' app?

Do you have a Samsung Galaxy S4 on EE? Have you downloaded the Infomedia Free Games Widget? Is it on your phone? If the answer to the first question is “yes” then the answer to the third one is “probably”, regardless of what you said to question two. EE has done it for you. And if you do what it asks when you install it, it …

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  1. Andy Johnson
    FAIL

    Again..

    This is not like EE to force software onto a user.. oh hold on a minute.. Anybody remember the horrendous Orange Home Screen which reduced security and functionality available to the user on Symbian phones....

    1. Argh

      Re: Again..

      Sure, but I also remember the great widget for the WM2003 phones used to recreate that same "Orange home screen" that only came on Orange and supported embedding multiple widgets horizontally, rather than just 1 per row. That allowed for artistic users to put together some really creative new "today screens" (home screens). One of my favourites was an OS-X theme with a bar along the bottom with icons that enlarged as they were highlighted.

    2. Anonymous Coward
      Anonymous Coward

      Re: Again..

      This is exactly why I prefer iOS to Android. Not because of the underlying OS, not because I couldn't avoid the crapware, I could, but because it was inevitable Android, from an advertising company, would move ever closer to the Windows crapware model of monetisation and that horrible stinking attitude starts to infect every software vendor competing for visibility on the platform, even those who try their best to avoid it. This is Real Networks, "we can see our failure writ large, so lets roger the customer all the time we can get away with it," attitude all over again. This is why after the early success of the PC, the Mac is once again thriving. This is why it's worth paying the Apple Tax twice over; because it's actually like joining a club where everyone in the club reads Lonely Planet, Rough Guide, Nota Bene or Hedonist's Guide, but everyone outside the club has to wade through those crappy free hotel room travel guides to the local city where 3/4 of the content is advertising. Of course you can find the good stuff under the mound of crap, but that mound just keeps on growing until the crap starts dripping off everything around it.

      \melodramatic-rant

      1. Greg D

        Re: Again..

        This is not how Android, as the underlying OS works or operates. Just because it was built by an advertising giant doesn't make this sort of thing inherent to the system. There is much lack of understanding here.

        The problem comes from the fact that most carrier networks cook their own Android ROMS, with very little to no controlling influence from Google. Ergo, it is the fault of the carrier and their unscrupulous ways that lead to this issue.

        If you want to be truly free of this sort of shit, IOS is not the way to go either, as you'll get all the crap from Apple bundled into the device and be forced to use only the services they let you use (until industry groups pressure them to open it up).

        The best way to avoid this shit is to either buy a sim-free Nexus device, or grab a custom ROM, such as CyanogenMod, and flash your phone as soon as you get it from whatever carrier contract you bought it on. The flash process has recently been made much easier, thanks to some great community contributions over at Xdadevelopers and CM (among others).

        Of course, that isn't a good solution for a lot of people, in which case my only piece of advice would be to avoid anything advertised to you with the word "free" in it.

        1. Anonymous Coward
          Anonymous Coward

          Re: Again..

          "If you want to be truly free of this sort of shit, IOS is not the way to go either, as you'll get all the crap from Apple bundled into the device and be forced to use only the services they let you use (until industry groups pressure them to open it up)."

          However the thing is all the crap from Apple, isn't crap. Use iMovie. It's great and doesn't have key features disabled to create a marketing ladder so you *have* to upgrade to Final Cut Pro. It is the best product they can make for a non-pro user.

          Same for Garage Band, iPhoto and more. Same for pretty much all their software. In Apple world, there is no equivalent of Windows Home and Windows Business and Windows Ultimate, where each is a step on a ladder with a key feature the main group in focus would want disabled. The perfect example being the Microsoft of yester-year where there was a Windows Business version but disk encryption was only available in Windows Ultimate. So hey business users who are the core target market for disk encryption. Get the version of Windows where you are paying for a copy Windows Media centre we know you don't want.

          I was careful to avoid implying Google themselves are the source of crap-ware. They aren't.

          Nor did I say Android itself is bad. It isn't.

          Actually my point, though I put it unsubtly because stories like this piss me off so much, is actually quite subtle. Google have created an environment where Joe user is going to end up fucked by crap-ware. And by handing over so much power to the carriers, and by the very fact there are SO MANY Joe users, they are generating an ecosystem that I fear is going to be MS Windows V2, but in mobile. What happens is it becomes standard practice for software vendors to seek to screw their customers. This Register story *is an example of what I am referring to*

          In Windows it was most evident when you installed software and the installer would try to distract you from the fact the "f*ck-my-computer-with-adware-and-stuff-that-fulfils-our-business-interest-and-has-nothing-to-do-with-your-needs-but-will-slow-your-PC-to-a-crawl,-oh-and-install-an-IE-toolbar-programmed-by-an-8-year-old" checkbox was selected.

          My fear is when Crap-ware becomes a viable strategy amongst Joe Public, STANDARDS ARE LOWERED. And you find you are constantly having deal with software that does 95% of what you want and need but then in the final 5% says, "but for the 95% you want, you have to take my dick in your arse". However you refuse, obviously, but then they say "OK so in that case you can't have my software. The next thing you find you have compromised and you are using software where the vendor has a finger in your arse instead. Next you are spending your entire day walking round using software where the vendor has a finger in your arse, and it feels like a win!

          Come to think of it, isn't that exactly what people are accepting from Google and their attitude to your privacy. HEY DON'T DISS THEM, THEY'RE COOL, THEY COULD DEMAND A DICK IN MY ARSE BUT I'M AN EXPERT NEGOTIATOR AND I'VE COMPROMISED.

      2. Roland6 Silver badge

        Re: Again..

        >"This is exactly why I prefer iOS to Android.... I could, but because it was inevitable Android, from an advertising company, would move ever closer to the Windows crapware model of monetisation and that horrible stinking attitude starts to infect every software vendor competing for visibility on the platform"

        Obviously didn't pay too close attention to the stuff Steve Jobs was announcing that would enable Apple to embed similar revenue generating features in iOS...

        1. Anonymous Coward
          Anonymous Coward

          Re: Again..

          Do tell, like what?

          Semantic analysis of your private data? Nope.

          Deep inspection of your downloads? Nope.

          Reading your iCloud mail to target advertising? Nope.

      3. Martin-73 Silver badge

        Re: Again..

        I gave you an upvote, not because I agree with you (I don't, I can't STAND $FruitCo) but the rant was well written, amusing, and you made the reasons for your choice of OS clear. They don't sway ME, but ... yeah, 'the mound keeps on growing until the crap starts dripping off everything around it' is a keeper of a line

      4. PaulR79

        Re: Again..

        iOS..... Stocks? Newsstand? Can you remove those? Until recently you couldn't even hide the latter in a folder. Can you remove their awful Maps? It's easy to point out flaws in something you dislike but you should take a closer look at your preference as well. Each platform has limits and restrictions. The price you pay for getting a subsidised* handset is potentially being stuck with their crap. If you're savvy enough to install a custom ROM they may appeal to you.

        *I use the term 'subsidised' loosely because unless you're paying £35+ a month they want pretty much full price for the phone. For sake of argument I'm only talking about when you go through the networks direct and not when you use a network reseller.

    3. Vimes

      Re: Again..

      Samsung are also bad at this. Each time I updated my 1st gen unlocked Galaxy Note I ended up with a large number of unwanted apps getting installed too - and all of them German since this is where it was imported from so I couldn't even use them if I wanted to.

      In any case EE and Samsung deserve each other...

  2. wyatt

    Another reason I like to buy a phone outright with no Operator Branding. I'm in control, not them.

    I try to explain to the wife that nothing is free and if it appears so they've done it for their benefit but she doesn't understand.

    1. Anonymous Coward
      Anonymous Coward

      Another reason to choose a phone from a company who refuses to pollute or downgrade their product at the instance of the phone operator.

      1. WonkoTheSane

        "Another reason to choose a phone from a company who refuses to pollute or downgrade their product at the instance of the phone operator."

        No longer applies - even my "direct from Google" Nexus 5 came with an unwanted/unremovable HP printer driver app.

        1. NotWorkAdmin

          "unwanted/unremovable HP printer driver app"

          I only spotted it when the phone alerted me it had been updated. Didn't think much about it in all honesty, just took a look and the "share print info with HP" is off by default. Basically, it doesn't look particularly scary.

        2. Version 1.0 Silver badge

          Same problem

          But I solved it by throwing out my last HP printer from home (there is one left at work and when it dies it will not be replaced by HP) and taking the pledge never to buy another printer from HP.

      2. Anonymous Coward
        Anonymous Coward

        By that I'm guessing you mean microsoft?

        Because there is nothing on my Lumia...

        1. hplasm
          Happy

          Because there is nothing on my Lumia...

          apps wise.

          1. Anonymous Coward
            Anonymous Coward

            Re: Because there is nothing on my Lumia...

            Hilarious. My sides are splitting. What a funny man you are. 200,000 three months ago. Perhaps you think there are fewer apps now?

            It's one of MS's requirements - any app on WP must be able to be uninstalled with a simple long-press+select Uninstall. Even their own apps.

            1. Marvin O'Gravel Balloon Face

              Re: Because there is nothing on my Lumia...

              Mm. It's a shame they're all rubbish though, isn't it?

              1. Anonymous Coward
                Anonymous Coward

                Re: Because there is nothing on my Lumia...

                > Mm. It's a shame they're all rubbish though, isn't it?

                Absolutely. They are, without exception, trash. Absolute rubbish. The entire 200,000 of them are without merit and utterly useless as opposed to the literally billions upon billions of Android and iOS apps, all of which are unsurpassed in beauty, utility and sheer power to improve your quality of life.

                You utter cock.

                1. Marvin O'Gravel Balloon Face

                  Re: Because there is nothing on my Lumia...

                  hehe, touched a raw nerve there did I?

                  Get back to me when the file explorer app can actually explore the file system, or the eBay app can actually relist an item, define a new postage type, or let you scroll to the end of your description in edit mode. How about when the tide tables app actually has details of more than just a handful of surfing beaches, or there's a decent web browser, or a free putty type client that actually supports use of the CTRL key, or when the app in question doesn't pop up with a little message saying "We try reely hard to make nice app. Love you longtime, plz rate us in the Windows stor".

                  1. Anonymous Coward
                    Anonymous Coward

                    Re: Because there is nothing on my Lumia...

                    "hehe, touched a raw nerve there did I?"

                    Probably, reading posts by, as the first AC put it, "utter cocks" tends to have that effect.

                    Get back to me when you're not one.

                2. Toothpick

                  Re: Because there is nothing on my Lumia...

                  @AC

                  "You utter cock"

                  You're not James May, are you ?

                  1. Anonymous Coward
                    Anonymous Coward

                    Re: Because there is nothing on my Lumia...

                    > You're not James May, are you ?

                    No, that was just my attempt to not swear too badly.

          2. Anonymous Coward
            Anonymous Coward

            Re: Because there is nothing on my Lumia...

            Yeah, your right, I don't have Fart app #200 v3.5 with the new improved UI.

            But then again, it does have all of the apps that I need - makes phone calls and texts.

            Pretty sure most of the main apps that people will use are represented.

        2. Avatar of They
          Coat

          You said it

          "There is nothing on your Lumia..." (of value anyway)

          Come on... That was a gimme... Someone needed to say it. :)

          Anyway my coats the one with the shop 'bought outright' phone that has nothing to do with a carrier.

    2. BillG
      IT Angle

      Another reason I like to buy a phone outright with no Operator Branding. I'm in control, not them.

      Another reason why I refuse to buy any phone I can't root.

    3. Anonymous Coward
      Anonymous Coward

      I bought a Galaxy S4 unbranded and SIM free and returned it after 5 weeks because it did my head in. I never felt like I was in control. The last straw was getting a notification from FlipBoard at 3am inviting me to finish setting it up and share stuff with my friends. I spent hours trying to get permissions and settings right only to find them constantly shifting in the background as apps or updates changed things. It drove me bonkers. It felt like the phone belonged to Samsung and I was a low-privileged user being allowed to use it. If I ever go Android again it certainly will not be some Samsung bastardised thing, hopefully stock Android is far less painful.

      1. John Smith 19 Gold badge
        Unhappy

        DMDeck16

        " It felt like the phone belonged to Samsung and I was a low-privileged user being allowed to use it. "

        It does.

        You are.

    4. Roland6 Silver badge

      Re: Another reason I like to buy a phone outright with no Operator Branding.

      Well the article isn't clear on this specific point. Is it just EE supplied and branded phones or any phone on EE? The impression I got was both, although with unbranded phones, it was the user who initiated download of the 'Free Games' app...

  3. Winkypop Silver badge
    FAIL

    Customer Relationship Management and monetisation technologies

    Pronounced: Spam

    1. BillG
      Happy

      Re: Customer Relationship Management and monetisation technologies

      CPP (Carrier Proposition Prostitution Platform)

      1. Mephistro

        Re: Customer Relationship Management and monetisation technologies

        I propose: "Customer RElAtionship Management and Monetisation Technologies"

        CREAMMT

        1. bpfh

          Re: Customer Relationship Management and monetisation technologies

          Customer Relation And Pwnware ? I'm not sure what acronym to put to that though...

    2. Anonymous Coward
      Thumb Down

      Re: Customer Relationship Management and monetisation technologies

      > Pronounced: Spam

      I had the misfortune to be dragged into an Asda "coffee" shop (coffee in inverted commas as they seem to use the same coffee grounds for a week, and this was a Friday) but was mildly consoled at the prospect of a wifi connection. When you try to connect they claim that it is a "legal requirement" for you to put your mobile number in, with which they will then send a key, and legalese about what they can then do with eth number. Apart from the dubious law they just invented, they further collect another spamming mechanism.

      ASsociated DAiries? No, just bull.

  4. James Boag

    Just goes to show just how good lockout is, Uninstall -> it reinstalls without being asked, Lockout security :: seems legit Put you feet up !

    Operator proves bundled security software is shit with bundled malware !

  5. lansalot

    hmmm..

    Not just Samsung. Appeared on my Sony Z1, which is why I sent you the story a week ago.. .ahem...

  6. Sebastian Brosig

    Real-time buying behaviour

    The store manager gets real-time buying figures on his tablet from the tills.

    The "aisle linger time" metric (presumed to be predictive of some sort of latent shopping intent) is limited to a certain class of customers only, namely the one who buys EE phone contracts and top-spec smartphones. But maybe that's good because that's means it's the segment that's open to having other useless crap flogged to them as well.

    1. James Micallef Silver badge

      Re: Real-time buying behaviour

      In my experience "Aisle Linger Time" is more commonly related to 3 main causes:

      "So, what did I came in here for again??"*

      "damn! where have those idiots moved that product that has always, previously been on this exact shelf??"

      "unbelievable! I've been staring right at the item I wanted for the last 5 minutes, how is it possible I'm only seeing it now??"

      *double damn if it was something the wife asked for

      1. dogged

        Re: Real-time buying behaviour

        You forgot "There's a shelf-stacker with a pallet and two fat people utterly blocking this aisle".

        1. Graham Marsden
          Mushroom

          Re: Real-time buying behaviour

          Not forgetting the idiots yakking on their mobile phones and blocking the aisles whilst ignoring the fact that people want to get past them...

  7. Big_Boomer Silver badge

    Sick of it all

    First there were "Loyalty cards", now you phone will be beeping bargains at you. Personally I don't have any loyalty cards and it is costs me a penny in every pound it's worth it to receive just a little bit less marketing/sales garbage in the mail, or email, or text messages. As for EE installing garbage on yer phone, it's no different to most of the garbage the manufacturers add to Android. Me? MotoG. Nice simple plain old KitKat. :-)

    1. Turtle

      @Big_Boomer Re: "Loyalty cards"

      "Loyalty cards"

      I have been getting these cards by giving a false name and address for 20 years now. I have never had a problem because if it.

      (I am told that there are certain places that require identification such as a driver's license in order to get their card but I have never run across such a place.)

      1. 's water music

        Re: @Big_Boomer "Loyalty cards"

        I have been getting these cards by giving a false name and address for 20 years now

        Which begs* the question why? Shirley the point is for the retailer to send you vouchers in payments for the data?

        *I know, and I literally** could*** care less.

        **Hah!

        ***...

  8. Anonymous Coward
    Anonymous Coward

    Why is this news ?

    Yes, I know ...

    But operator-knobbled phone/tablet OSes are nothing new. Particularly Android.

    1. Tim 11

      Re: Why is this news ?

      Exactly, I don't understand why this app is different from any of the other un-removable crapware that comes with every phone.

      Anyone with an S4 should think yourself lucky you don't have a Sony Xperia mini pro. Mine became unusable because the on-board storage is 100% full of manatory updates to un-removable applications.

  9. Anonymous Coward
    Anonymous Coward

    Just pop your phone in one of these

    Handy tin foil pouch

    http://www.aluminiumfoilpouch.com/prod5.htm

    1. Anonymous Coward
      Anonymous Coward

      Re: Just pop your phone in one of these

      Just turn off WiFi and mobile data - helps your battery last ages, too.

  10. Irongut

    "Lingering by the nappies? How about a special offer on formula milk?"

    I often linger near the nappies but would never need formula milk because I have no kids. I would be in that isle to buy baby wipes for the gf. She uses them for various non-baby related purposes including makeup removal. This is the same logic that causes Google to show me adverts for hotels in the place where I have booked my summer holiday, but since it's already booked I have no reason to click on those adverts.

    How accurate is this wifi tracking? Isles in supermarkets are pretty close together, are they sure I'm in the nappies isle in my local Asda and not the unrelated isle next to it? How about at the end of the isle next to the magazines & newspapers?

    As usual this is tech we as consumers have never asked for, have no need for and don't want. It probably won't even do the thing it is supposed to do very well most of the time.

    1. James 51

      One of the fads I've seen in shopping is to regularly move items round the shop so you have to go hunting for them and are exposed to more products/offers than you would be if you were in a routine.

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