Technical problem my a*$e
"The issue was finally resolved in January when two officers were summoned to the CVC to explain themselves. It then emerged that the fuzz hadn’t dealt with any of the complaints for eight years because they simply didn’t know the password or how to use the portal."
So we are talking about corruption complains - you know, the type which potentially involve politicians and other people in positions of power and influence. Sure, it really takes 8 years to ask for a password! Or, far more likely, they used any excuse not to do their job, while some of said persons exerted "influence" over them and asked them not to do their job.