ADSL tropical misery
I work for an small IT company in Darwin, much of our job involves spending hours on hold to Telstra about our customers ADSL issues.
If you phone them they push all the blame back on to the Customer. It happens like this They spend an hour on hold get told to reset the modem, yes reset, nor reboot, usually clearing the config and username and password. After this fails to get them back on line Telstra say its the modem, even if it isn't.
They can tell the sync speed from the exchange end, and they can see if your username is hitting the radius server. However they won't check that untill you on a second level, repeated call at minimum. They can tell the historical sync speeds and the fact that before your line died it was deteriorating, again you have to get up to very senior level before that comes out.
After a while they have no choice but to call me.
If they are lucky they have a modem I can retrieve the password out of, or they pay me for an hour blagging it out of Telstra. If they are really unlucky I've given away, lent out or mislaid my red dust encrusted old analogue phone. Test one: Does the line even work? Often the answer is "no" - oh and its the modem according to Telstra.
Effectively If you don't have a spare modem, and the nous to set it up (and your adsl username and password), with which to test your line you'll get nowhere.
A mate got me to help out with her Internet - after hours of phone calls to Telstra, she called me I picked up the line she'd been using to call telstra and the noise was dreadful. Telstra support could barley hear her over dreadful telephone line and are helping her to reprogramming her Router!
Fibre was so ideal for Darwin, we have lousy power, cuts and spikes. My all my office's phones phantom ring on lighning strikes. "the Cloud" has lightning bolts raining out of it. This time of year the rain will make Noah Swear and don't get me started on the bugs.
Now we have to put up with unmaintained copper - cos if you were Telstra and the NBN was coming you'd really have spent the last few years investing in the old wires.
And avoid Naked DSL because Testra Engineers told me "we just plug in till we find a quiet pair and assume its free."