Careful with that fault ticket, Eugene
Time will indeed tell if this has been fixed. I've had the same issue and I'm in the BL5 postcode for about that length of time. We've had a new SuperHub 2, we've had engineer calls, filters fitted, old lines terminated, lamps rubbed and various other excuses/fixes.
The engineer's parting shot was that this area is being upgraded to a faster speed, hence the outages. Sounds like a load of bollocks to me, but I'm too weary to argue anymore. That and plus every time I call customer services and someone in India answers, I just immediately hang up.
Always goes off the same time mind, round 1640 and 1940 every day, like clockwork. Even the main tool in the troubleshooting arsenal, turning it off and on again, makes no difference and you just have to wait it out.
I have to say that when it was NTL, we had two faults in about 10 years, so no grumbles from me. Stop pratting around with space ships Richard, and keep the home fires burning.