Re: Because, of course, internal systems never, ever fail
That sort of stupid response needs to stop right now.
An internal system can fail just as well as any other, obviously. The key difference is that and internal system failure affects only you and not hundreds of thousands, if not millions, of other people/businesses.
On top of that, when the failure is internal, you have monkeys to whip until it gets back in shape. When you're on the cloud, you only have a telephone number, which may or may not respond, and you still have to wait until THEY corrrect the issue - which may take days - after which you are left contemplating the pieces and wondering about restores (as Azure users have already learnt, much to their chagrin).
In an internal failure, if you don't have proper backups (that have been tested) or don't know how to rollback cleanly, you only have yourself to blame.
So please cut it out with this internal failure nonsense. It has absolutely no bearing and is totally not comparable in any way to the nature of the issue.