Feeds

back to article LG: You can stop hiding from your scary SPY TELLY quite soon now

South Korean electronics giant LG has confirmed that some of its smart TVs have been logging their owners' viewing habits without their permission and has promised a patch. Hull, UK–based developer Jason Huntley, aka "DoctorBeet," was first to notice the spying behavior when he analyzed network traffic coming from his LG TV and …

COMMENTS

This topic is closed for new posts.

Page:

Anonymous Coward

#$%%$%@

dammit!

3
0
Big Brother

Re: #$%%$%@

Have the BBC picked up on this?

Should have checked...

http://www.bbc.co.uk/news/technology-25042563

Can't wait for "the internet of things" - every bloody thing everywhere will be monitoring you.

0
0
Silver badge

And...

Will all the TV's (anything else? BluRay players?) that do this get patched or only stuff less then a year old?

Will the next patch put it back?

Will the patch be easy to find and say what it fixes? Or will it say optional, might fix some stuff, beware of the Leopard.

12
0
Big Brother

Re: And...

>>Will all the TV's (anything else? BluRay players?) that do this get patched or only stuff less then a year old?

Realistically, I think you need to assume yes - everything else is probably doing the same. Me personally, I had already been thinking of updating my firewall setup to stop devices like this initiating outbound connections.

0
0

Re: And...

" I had already been thinking of updating my firewall setup to stop devices like this initiating outbound connections."

...which would have to be done with a bit of finesse, as there's content-delivery services in among the spook-drops and advertising servers. Next thing you know, the baked-in Netflix stops working.

2
0

Damnit

Now I'm going to have to setup a transparent outbound proxy to filter all outbound http(s) traffic

Yay; whackamole with all the devices I purchased that are trying to spy on me :(

7
0
Anonymous Coward

Re: Damnit

While you're at it, why not send some extra info to them? I'm sure they'll be interested to know that you change channel every 2 seconds, without fail, 24 hours a day. :-)

12
0
Big Brother

Re: Damnit

>>Now I'm going to have to setup a transparent outbound proxy to filter all outbound http(s) traffic

Why assume it's http(s)? Just block every outbound connection attempt from the tv, blue-ray player etc, regardless of protocol used.

1
0
Silver badge
Thumb Down

Too late....

They are only 'fixing it' because they've been found out.

33
0

Re: Too late....

So will LG face prosecution under data protection legislation?

As an aside, how do people feel about having TVs with web cam/microphone integration, or owning an Xbox One with its quietly observing kinect now?

1
0
Silver badge
Unhappy

This isn't the first time they've done this, nor will it be their last.

"Bluebirds" anyone?

With no disk inserted in an affected DVD drive, it would simulate a disk with their bluebirds utility. Along with autorun, so if you were stupid enough to have that enabled, it would insist on reinstalling itself every time.

Their firmware update introduced absolutely no changes except bluebirds was taken out. They _insisted_ it was for the betterment of its customers there too. They also _insisted_ it wasn't malware, regardless of the fact that it _silently_ installed itself, without any user confirmation, agreement to do so, or any indication in fact.

I'm sure there were other examples, but for me, I gave up on them a long time ago.

"don't take it personally" my arse.

12
0

The patch will encrypt the information. And send it to a frequently changed address.

12
0
Silver badge

Encrptyed?

Man, if I ever saw encrypted info leaving my network from one of my appliances, it would be hammer time for certain. And not just on the TV, if I ever found any of the devs...

9
0
Silver badge

Re: Encrptyed?

"Man, if I ever saw encrypted info leaving my network from one of my appliances, it would be hammer time for certain. And not just on the TV, if I ever found any of the devs..."

Make sure they give you the names of the managers and execs responsible first ...

5
0
Bronze badge
Joke

On the first day of Christmas ...

I wonder, under a Christmas tree in the Istana Merdeka, is there a shiny new LG TV, with a card reading: "Dear SBY, sorry about the spying thing ... hope this makes up for it ... Merry Christmas from Tony"

3
0
Bronze badge

Re: On the first day of Christmas ...

There will also be an Xbone so the Kinect can see and hear every meeting he has in the privacy of his own home.

2
0

Don't take it personally, but if you are naive enough to believe that anything that you connect to any public facing communications channel is 'private' then here's a clue... You are wrong. Corporations have no morals. Governments have no morals. Makes me wonder sometimes why I bother to even try to be nice. Or legal, for that matter... Corporations and governments can get away with (literally) murder, why not we plebes? Let anarchy reign on everyone's parade!

NSA, Microsoft, Apple et al... You started it. Make sure that you can finish it, mates....

10
2
gap

It's strange how their attitude changed once the story was picked up by news media. They originally told people "too bad, you agreed to it in the T&C's. Go complain to the retailer you bought it from."

The problem with their latest response is they don't even act like it's an issue, let alone a privacy issue. Because they don't take the issue seriously, I'll no longer seriously think about buying their spyware infested products.

31
0

Voted with feet

My previous two LCD purchases were LG products. Yesterday I needed a new monitor. In the wake of this scandal, and LG's f**k y*u attitude to customers who approached them I decided to vote with my feet. A few days ago I'd have been looking at a shiny new LG logo under this very screen I'm typing on, instead it says HP. LG, if you're listening, your bad behaviour isn't just immoral, it also affects your bottom line and doubtless ultimately your stock price.

17
0
Anonymous Coward

It's strange how their attitude changed

they must have had a VERY fast session on "damage limitation" and decided to kill the story before it gets picked up by mainstream media under the "your LG telly spies on you!" headline. Let's face it, even the most outrageous story of global proportions published by the Register (or any other non-mainstream) media will sink in no time - unless it gets picked up by the big boys. Or rather: unless the big boys decide to pick it up.

3
0
Anonymous Coward

Re: It's strange how their attitude changed

>unless the big boys decide to pick it up.

How much advertising money does LG send your way Mr Murdoch?

0
0

Web site - does it exist

Is there a Web site for reporting "I didn't buy 'x' from your company because...." and putting down a value so that over time companies can see how much revenue their stupid designs or actions have cost them?

If not, there should be.

8
0

Re: It's strange how their attitude changed

It's been on the Beeb - http://www.bbc.co.uk/news/technology-25018225. Unless a lot of people make a fuss over it, I'm not sure the general (i.e. less tech-savvy) public really understand the implications...

V.

0
0

Re: Web site - does it exist

It doesn't yet, but it will soon, you just gave me a wonderful idea.

0
0
Anonymous Coward

Re: Web site - does it exist

Yes - it's under the comments section in Amazon product reviews.

0
0
Bronze badge

"The problem with their latest response is they don't even act like it's an issue, let alone a privacy issue. Because they don't take the issue seriously, I'll no longer seriously think about buying their spyware infested products."

Indeed. The worst part of the whole debacle is the general attitude and the fact that LG seriously doesn't seem to think there is anything wrong with what they are doing.

How is viewing information not personal? Isn't it a person doing the viewing? :-)

0
0
Bronze badge

Re: Voted with feet

... I decided to vote with my feet.

Is the only way to teach these arrogant assholes a lesson - don't buy their shit!

LG now joins Sony on my list of companies that I will never patronize. Fuck them!

0
0
Bronze badge

Re: It's strange how their attitude changed

...I'm not sure the general (i.e. less tech-savvy) public really understand the implications...

Whet the hell do you expect of sheeple.

So damn many have only a 140 character attention span.

0
0
gap

Aren't they breaking the law?

I wonder how corporations feel about LG TV's and monitors scanning their LAN and reporting the results back?

I'd like to know how the LAN scanning "feature" isn't illegal. It sounds like intentional and unauthorised spying and data theft.

16
0

Re: Aren't they breaking the law?

The 'user' probably 'agrees' to it when first turning the TV on by way of a long hard-to-scroll licence written in Korenglish.

0
0

Re: Aren't they breaking the law?

Computer Misuse Act, anyone?

1
0

If it's transmitted, it's collected

Their statement that the data's not been collected is farcical--anyone who has ever administered any webserver knows full well that the httpd logs have a full record of every single one of those POST operations, regardless of the response code sent.

I had a notion when those 'smart' TVs started coming out that they'd be too vulnerable an attack vector, but I was thinking that the attack would materialize through bad actors' compromise of poorly patched proprietary firmware in the set, rather than active vendor exfiltration of information.

My decision to avoid purchasing such a device is looking wiser every day.

16
0
Silver badge

Re: If it's transmitted, it's collected

Well, they could be logged, but at default, the majority of web servers don't log the content of POST requests, just any parameters passed in a GET uri.

4
0
Anonymous Coward

'httpd logs have a full record of every single one of those POST operations'

Dead right! That press release was clearly written by a patronizing sleazy PR head. Not a techy pro!

3
0
Silver badge
Mushroom

Re: 'httpd logs have a full record of every single one of those POST operations'

Even if LG weren't listening to the data stream, GCHQ and NSA are, so they now have even more dirt data to peruse - from stuff that shouldn't even be visible on the network. Bastards

4
0
Silver badge

Like I said before

Has anyone checked to see whether Panasonic, Samsung, Vizio and so on are doing the same? Anyone believe them if they say they'll never do that? Believe them enough they'd let their "smart" TV go ahead and download firmware updates and install them on its own?

Why do you need to plug any of these into the network? Or if you do (for remote control) to let them access the internet? Netflix? Youtube? Yeah, as if you don't already have a half dozen other devices that can do the same...

4
0
Bronze badge

Re: Like I said before

"Has anyone checked to see whether Panasonic, Samsung, Vizio and so on are doing the same?"

Panasonic (sadly, as their kit has been rather nice and loved their CRT TVs) made my do-not-buy list when they decided its a good idea to have a GUI that serves you adverts. It's not like they give you the TV for free and recoup it with advertising money. No, they sell it at profit and then want advertising money on top.

0
0
Silver badge

Value. Real Value.

"LG values its customers' privacy"

Yes, and that value is defined by the price they get for it when selling it to third parties.

Thanks for the laugh, though!

39
0
Coat

Drat and Tarnations

And they would've gotten away with it, too, if it hadn't been for that meddling kid.

14
0
Anonymous Coward

'And has promised a patch.'

I'd rather be 'promised' a jail sentence and a hefty fine...

But hey we can't all get what we want for Christmas.......

5
0
Anonymous Coward

'This feature was never fully implemented and no personal data was ever collected'...

...Because .............you caught us....

LG are Pricks!!

3
1

Legal liability

Since they'v been beaming people's potentially confidential data (RE: The USB media filename thing) - With personally identifiable information attached (IP Address, et al?) - Why aren't they worried about repercussions from lawsuits as a result of breaching data protection?

IANAL but I'm sure this opens them up to something in the form of a legal challenge for being so careless with potential confidential(ish) data.

7
0
Silver badge

Re: Legal liability

I hope this is picked up in the USA as they have class-action lawsuits to make it worth while for the lawyers to go after them for compensation.

Sadly the worst likely to happen here is a ICO slap on the wrists. I hoped the BBC and so on would cover it on national TV, that would be fitting punishment for the company - to have its amoral behaviour aired the way its customers where being aired.

7
0

Re: Legal liability

I suppose it depends on the likelihood of the TV equivalent of the EULA holding up to legal pressure.

0
0

Impersonal personal information for no purposeful purpose

"is not personal but viewing information," the statement explains. The information is collected, it says, in order to provide "more relevant advertisement"

It doesn't collect any personal information, but uses what it collects to try and serve more personalised information. This is an explanation only a marketing person (overshadowed by counsel) could make with a straight face. How could it make adverts "more relevant", unless it understood the personal characteristics of the person it's targetting?

8
0
Silver badge

Re: Impersonal personal information for no purposeful purpose

How could it make adverts "more relevant", unless it understood the personal characteristics of the person it's targetting?

So true. What I choose to watch, particularly from a locally served file, is certainly personal and although it is all above board, I would object to anyone thinking they have a right to know and process that information.

And besides, their argument is blown out of the water by the fact that they are snooping on shared files of whatever type - nothing whatsoever to do with media consumption.

Well, credit to LG for encouraging such a wide discussion of a significant privacy and security issue which has been lurking for quite a while.

5
0
Silver badge

Re: Impersonal personal information for no purposeful purpose

Marketing think you only need to change what you call something to make it ok.

An email blast is not spam, it's an email blast. And it's totally unfair when they put us on a black list for spamming because it was not spam, it was an email blast. (a real conversation with the head of marketing where I used to work).

0
0

Meh

Quite sure all the manufacturers are/will be doing it. And you can gurantee that government is being allowed access to the data for "security purposes". They'll use that data to determine what kind of person you are and categorise you appropriately, so that they can prioritise who to round up when the hammer falls.

If they determine that you have files from wiki leaks, then you're obviously a dangerous terrorist. Put him on the list.

If you have hard core porn then you could be a potential rapist. Put him on the list.

If you have lots of TV shows, you're probably a pirate. On the list.

3
1
MJI
Silver badge

Relevant advertising

That was more of a worry.

Why does Lucky Goldstar need to advertise on your TV?

My own TV is supposedly smart (actually not very) so simply no network cable is plugged in.

I know someone with a Samsung smart TV, again not very.

3
0
Silver badge

Re: Relevant advertising

It won't be long before they have secret embedded 3g networking

2
0

Page:

This topic is closed for new posts.