I still remember, only a couple of years ago, when the SurfUnlimited dialup connection, there since Blue Yonder first launched the thing, stopped working. Handshake okay, but no connect. I won't bother explaining why I was still on dialup. I'll just say I wasn't the one paying the bill, so wasn't one to argue.
So I ring what is now Virgin Media up to ask them to fix the problem. Their response is "we don't do an unlimited dialup package!" My response, "Er, yes you do. Look at the bill."
The first line tech takes a look, goes "oh", and I get immediately bumped up to what the last-line tech guy affectionately referred to as "the old fogies department". Apparently, I'd been completely forgotten about somehow, and the ghost account stayed active, being charged every month, and continuing to allow access to their dial-up POPs right up until, I presume, something went pop. Apparently up until that point, I was the only person in the entire company left on that package.
At a month to download a DVD image, compared with the actually-unlimited mobile connection I'm on now, I have to say I don't regret the switch, even if I'm paying for it now. It would be nice to have a real IP address though.