Keeping it under control
> imagine how good I could be with something that does the job better
And when you find a way of measuring the "betterness" objectively, then you can start to have a conversation.
The problem with all these functions: Asset management, Disaster Recovery, Capacity Planning, Change control, Security .. pretty much everything that's covered by ITIL and all the other management methodologies is that it's impossible to say whether they are value for money.
The amount of process that is appropriate depends massively on the size of the organisation,the legal & regulatory requirements and the skills of the people involved (the lower the quality of people, the greater the amount of process needed). However, since process is inflexible and expensive: both in the number of people it takes to do it and the amount of time it adds to a project or a change, there is a good argument to keep it to the absolute minimum - however you determine what that is.
One thing she said is right: automate as much as possible.