Iacobucci is a largely unsung hero of the age of PCs. I was intimately involved in early development for OS/2 and the APIs showed a maturity that NT never achieved.
I was also a Citrix dealer and a shareholder early on. I made a little money on the stock, but chickened out and sold before it really took a jump up. Sigh.
Here's why being a dealer did not pan out: I did a presentation on this to Microsoft in Canada, preparatory to getting to some of its customers. They completely shot it down thus: It is not Microsoft's direction to go with thin clients. Flash forward 18 months and MS had their own product. What are the odds?
There were and still are some good guys high up in the ranks, but they are far and few between and history is always working against them. For the most part, in IT, the bad guys won. Ed was a happy exception.