Feeds

back to article Users rage as Fasthosts virtual servers go titsup... again

Webhosting company Fasthosts has been hit by a severe outage that has seen the collapse of its virtual servers. The systems fell down early this morning and even though engineers worked frantically to restore services, some users are still reporting problems. In an announcement on its website at 9.36 BST, Fasthosts said: "A …

COMMENTS

This topic is closed for new posts.

Page:

Anonymous Coward

This is what happens when you use Linux.

6
32
Anonymous Coward

No, this is what happens when your hosting company are a bunch of fucktards who use Linux badly.

30
3
Silver badge

The AntiEadon has arisen in the east.

14
0
Anonymous Coward

Correction for you AC@16.09

No, this is what happens when your hosting company are a bunch of fucktard MCSEs let loose on Linux.

22
6
Thumb Down

What is Microsoft's excuse?

3
1
Silver badge
Meh

Store

All you important stuff with us, we never let you down, nothing can ever go wrong........

'I told you not to use the kettle!'

2
0
Holmes

Or rather this is what happens when you (or rather the bean counters) think you can safely outsource your data centre to a bunch (and I don't just mean FH here) whose strategy seems to be to say 'Look at us, we're really big, isn't all this stuff impressive,much bigger than you'd ever have so it must be much better. Oh, and have you seen how cheap it is? Think how much money you'd save. No, really cheap. Ever so cheap. You'd be a mug not to want to save this much money. Of course it's safe, how could it not be? And it's really cheap.'

So you outsource, things go titsup, and guess what? Instead of being able to escalate (to a single director if it gets bad), re-prioritise your recovery and so forth, you're now just one voice amongst lots, all clamouring to get those critical systems back on line, and you're probably nowhere near the biggest customer so how much influence do you really think you've got?

Economies of scale (for the provider) exist mainly when everything's going smoothly. Scaling your recovery so that you can get away with fewer bods requires investment in tools, techniques, developing robust procedures, testing... all those things, in fact, that cost. When the market's in its usual race to the bottom pricing mode, guess where the corners get cut (clue; it's not the director's bonuses). So, for those screaming at FH for not being perfect, I'd have to ask: what planning did you put in to make sure that when a big outage in your (now outsourced) data centre happens, your business didn't take a disproportionate hit? Or did you actually believe the salesman when he/she trotted out the usual soothing words? And how were the unicorns?

I'm not against outsourcing per se, despite the impression you might have got from the above. I'm against the school of thought that seems to believe that because you've outsourced, you can abdicate all responsibility as well. It's your business, not theirs.

32
1
Anonymous Coward

There was no need to qualify it with 'badly'

0
5
Anonymous Coward

FreeBSD > Linux

I agree with the OP.

If fasthost.co.uk had used FreeBSD they wouldn't have this issue, instead they use Linux and end up in a right mess.

0
8

Obligatory xkcd

http://xkcd.com/908/

1
0
FAIL

re: This is what happens when you use Linux.

FastHosts run Hyper-V.

http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000007585

4
0
Bronze badge
Mushroom

correction

This is what happens when you use a computer, systems designed by humans programmed by humans mean errors can occur on anything.

Nothing is perfect (Apart from a mug of tea and biscuits)

1
0
Flame

Not so fast

Last time I had a VPS with Fasthosts, I was running CentOS and it was hosted on Hyper-V which appears to be what Fasthosts's infrastructure is based on.

Every couple of months it would stop responding and behave as though the drive was corrupt. I only lasted one year before moving to the rock solid EC2. Which is Linux based. Never had any problems at all since.

1
0

Re: correction

Or a good scotch

1
0
Anonymous Coward

Re: re: This is what happens when you use Linux.

So presumably the problem isn't with the Hypervisor layer then....

0
0
FAIL

SlowHosts or NoHosts?

0
0
Bronze badge

I am surprised these guys are still in business tbh.

Got to be one of the worst companies of its type in the UK

8
0

This post has been deleted by its author

FAIL

Slackhosts

Seem to read read regular reports of notsofasthosts falling over on their ass, don't use 'em myself - anyone with them care to comment ?

1
0
Bronze badge

In a sentence

Was looking for a host for several VPSes, saw their site, had a few questions, emailed their sales dept, never got a reply, went elsewhere, very happy.

1
0
Bronze badge
FAIL

But that was yesterday...

"Our services are so reliable that over 90% of our customers never need to contact us."

1
0
Silver badge
Meh

Re: But that was yesterday...@florida1920

Not that they could get through to them....

1
0
Anonymous Coward

Anyone Surprised?

It's all based on Netapp and Dell - are you surprised?

2
2
Anonymous Coward

Re: Anyone Surprised?

Err... Yes. You can setup NetApp and Dell badly, or you can do it well. If the hardware is unreliable (your implication, I think?), you can mitigate against that with clustering and redundancy. If it was all homebrew hardware, I'd be surprised, but NetApp and Dell are both good, solid makes, albeit not Proliant and EMC.

2
2

Re: Anyone Surprised?

Proliant isn't a make.

0
0
Anonymous Coward

Re: Anyone Surprised?

Ok, Proliant isn't a make, but a Dell server is always x86 Win/Lin box, whereas "HP server" covers a multitude of platforms and OSes, therefore it seemed sensible to specify Proliant, their x86 range.

2
0
Anonymous Coward

degraded performance

"Servers that are brought back online will continue to experience degraded performance for the next few hours until the work is complete."

That'll be the RAID rebuilding, hope they haven't used large disks, as it could be days! I think it was botched upgrades to the arrays firmware last time, wonder if it is too. Maybe I should go up to Manchester and see how busy they are in the DC cages.

1
0
Anonymous Coward

Re: degraded performance

I doubt it, for all VMs to be affected it's far more likely that it's the sheer load in booting hundreds of machines at the same time. Or moving VMs to another cluster/datacentre.

0
0

Recommendations please!

not with fasthosts, im not that stupid... but i do have hosting in the US (webzpro - who i have nothing but praise for)

Im now looking to move over to a UK based host, who would people suggest?

ive been to a few review sites but when i see fasthosts in the top 3, its best to avoid.

0
0
Anonymous Coward

Re: Recommendations please!

gigatux mebbe

0
0
Anonymous Coward

Re: Recommendations please!

My company has used Claranet's VDC for a while, love the portal.

0
0
Anonymous Coward

Re: Recommendations please!

I used to host with FH (when I started I didn't know what I was doing). After several F-ups and the worst support known to mankind I moved to Linode. Now I manage my own server, it runs perfectly (currently on an uptime of over 380 days). Linode has a UK based data centre you can choose when creating your node.

I'm not a sys admin but using their guides and templates I've managed to setup a LEMP stack and postfix/dovecot email server for my girlfriends business - all runs like a dream on a tiny monthly price.

1
0

Re: Recommendations please!

I could recommend my current hosts, but then I'd have to kill you. (i don't want more muppets using them !)

Try Redstation, they were a total bunch of cunts when it went wrong on them, no backups, no idea - told the server was dead on conference call with the chief iTard and managing director, he was a little bemused when I told him I'd downloaded the 150mb CMS site of the 'server that was totally dead as the disks had failed' via FTP but sadly I didn't do the rest as I assumed they had a fucking clue/backup. Then they decided they didn't like it.

"After much deliberation over the future of the H-Sphere Hosting platform we have reluctantly decided to withdraw the service and close it down. "

Followed by fuck off in 6 months tough shit we give up

Good Riddance

So Redstation, try them, can't be worse than Farcehosts...

0
0

Re: Recommendations please!

Can you fix it when it goes wrong? No?

A bit like companies that host with Fasthosts then?

That there is the problem. It's all fine, until it's not. And then you're stuffed.

0
0
Bronze badge

Re: Recommendations please!

http://www.navisite.co.uk/

Not cheap but rock solid and a high degree of competance

It goes like this FastHosts>Rackspace>>Navisite

0
0
Happy

Re: Recommendations please!

Use a Bytemark dedicated server and their cloud product BigV.

recommend both!

0
0

Re: Recommendations please!

RackSRV.

Competent beyond belief.

0
0
Bronze badge
FAIL

Terrible

I have ended up migrating several different customers from Fasthosts over the years because of terrible service. I'm seriously surprised they are still doing business and have any customers left. They are truly the worst service provider I have ever dealt with and by some margin.

4
0

Any link with their web server would be my question...

Then again, could be an update mishap?

0
0
Thumb Down

The people working on this are not engineers.

They are technicians. Thank you.

7
1
Anonymous Coward

Their VPS Platform is MS Hyper-V, not linux based.

1
0

Nothing to do with the Hypervisor AFAIK

Just for clarity, assuming it was Virtual on Hyper (nothing to suggest that's all they use), sending a cursory pile of blame in the direction of MS sounds a little unfair if classic el Reg.

As for as I have seen the issue is not the hypervisor tech, but storage. Hyper is really very good actually, I but if tardhosts are not using it properly by ensuring storage isn't the weak point it hardly MS for the blame

3
1
Anonymous Coward

Re: Nothing to do with the Hypervisor AFAIK

What's embarrassing for Microsoft is Fasthosts are pretty well a hosting reference architecture for Hyper-V, System Centre and everything else MS do. That's not to say this is necessarily an accurate reflection of what a well run MS powered hoster could do, but given the amount of publicity MS have generated for Fasthosts, this kind of incompetency can't be welcome...

1
0
Anonymous Coward

Re: Nothing to do with the Hypervisor AFAIK

That's also not to say that every other reasonably sized public cloud provider has been been perfect, they've not, pretty well every one has had a major outage or two over the last year. None seem to wind people up like Fasthosts though..

0
0
Silver badge

Re: Nothing to do with the Hypervisor AFAIK

it could have been shitty UPS that downed a load of SANs for all we know.

1
0
Anonymous Coward

Re: Nothing to do with the Hypervisor AFAIK

You would hope a UPS issue wouldn't take 6 hours to recover from? #click# goes the bypass switch, let the SAN count its toes, an hour tops?

0
0
Bronze badge

I've never once heard anyone say anything good about Fasthosts, and I've been in the industry for about 10 years now. I'm surprised they're going at all to be quite honest!

3
0
Anonymous Coward

That's a general human and particular IT guy trait though: If it's all going well, you don't notice it's there, as soon as it goes wrong, even slightly, slag it off with all your might.

0
0
Silver badge

Once upon a time

Once upon a time they were quite good if you wanted basic cheap webhosting and email. Then it became a fight to the bottom in the market and to maintain their low prices the quality of the service shot downwards.

I bailed out a number of years ago after a series of outages and giving all of the users passwords away to hackers.

2
0

Re: Once upon a time

I echo what Mr C Hill said.

Used to be reasonable price and reasonable service, then got cheap and crap.

Stopped using them 4 years ago after the many arguments telling them what was wrong with their servers and pointing them to various test websites to prove to them that no one outside of their building could access the servers... Got quite frustrating!

0
0

Page:

This topic is closed for new posts.