back to article Diagnostics tools ARE useful, but more for the vendor than me

It never ceases to amaze me that vendors believe that they can charge an additional fee for something which makes their product work properly, as it should have done in the first place. I believe certain products should be free and I struggle in many ways to understand why they're not. I can’t imagine they are sold an awful lot …

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Doubtful

I like the idea, but I think the opposite will most likely occur. As a product becomes successful a company with shareholders to pay will do everything, including fragmenting an established product, to increase any and all available revenue streams.

Profit over all.

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Anonymous Coward

Oops

EMC PR Person : "Someone wrote an article demanding that one of our diagnostic tools should be given away for free, maybe we should consider it?"

EMC Boss : "Maybe we should charge more for it."

EMC PR person : "What??"

EMC Boss : "The more journalists that complain that we don't give away enough freebies the more in demand we look"

EMC PR person : "I see"

EMC Boss : "Oh by the way, your pink slip/P45 is in the post"

Unemployed PR Person : "Your f**ing joking?"

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Anonymous Coward

I remember being in a meeting with a very senior EMC guy, when I was a senior storage designer at a large UK FI. He was banging on about how they sell more software than they do hardware these days, I pointed out that they considered every different piece of essential operational software like Timefinder, SRDF, powerpath, different diagnostics software etc which are basically required to operate a symmetrix and that we'd much rather pay a bit more for the array and have 100% functionality with no tedious software licences.

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Anonymous Coward

yep - make sure you get all the monitoring/performance s/w upfront when you negotiate your initial purchase or walk away.

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Anonymous Coward

This is a common problem we have encountered in our shop over the last few storage purchases. The last one with Netapp was simplified with their bundled software, but it didn't include any performance monitoring tools. That was an added service our SI tried to sell us on -- hard. We are looking at alternatives such as Tintri, Nimble and Tegile for our next project -- VDI. The first two seem to have something promising in the performance arena.

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Ah, EMCC...

EMC- We like to charge lots of money.

In their defence, their data domain kit is pretty awesome in regards to backup and VTL. But it's not much of a defense, really.

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Anonymous Coward

I took the bait.

I click on a girl and get this article on something I know nothing about.

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wish it was that easy

I agree with your assessment and I feel your pain - "charge an additional fee for something which makes their product work properly". But the competitive situation is that generally purchasers drive the price down, and cause upsell opportunities. Also - in some cases (not sure about EMC) these products might be 3rd party tools that were picked up along the way and used to be separate software sales. Or they are services that in theory you could do yourself, or you could pay a specialist to take care of in less time (at a cost.)

I'm not trying to defend the vendors, but from being on a vendor's side customers will drag out that tired old saw for every single thing the vendor might have. And within the vendor's business some things have offsets (self-installing hardware = less need for professional services.) Also, if you make the equipment run by itself, then you'll need fewer people to operate it (and then your customer's people will get nervous as they smell possible layoffs coming.)

Maybe the way to grasp what the customers are saying is that their overall solution cost is high, so maybe there is another creative way to reduce their total overall cost?

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