back to article EU red-tape slash shock: New tool defuses web shop argy-bargies

Online traders will be able to resolve contractual disputes with consumers based in other EU countries through a new online dispute resolution (ODR) framework after MEPs voted to back the new regime earlier this week. The European Parliament approved a new ODR Regulation and a new Alternative Dispute Resolution (ADR) Directive …

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M7S
Bronze badge

The consumer and the trader will then agree on which ADR entity to use to solve their dispute

Unless, of course, they can't.

Given the notoriously parochial nature of some regulators, is there a means to "force" a decision if none can be reached amicably. Is there an assumption that it will be in the country of the consumer unless mutually agreed otherwise?

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Anonymous Coward

Nothing better to do?

Seriously, why the EU Parliament cares more about my consumer rights and disputes i might have with businesses than the rest of the chaos we got going on here.

How about a similar ADR system for disputing taxes?

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Anonymous Coward

Re: Nothing better to do?

Because the European Parliament's powers are limited to areas that don't include financial companies playing gambling games and politicians doing magic tricks.

Then in other areas where they do have authority they'll pass a bill which then goes to the Council of Ministers and gets watered down or vetoed. Cf. sustainable fisheries policy.

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Gold badge
WTF?

"...submit a complaint online through the ODR platform, in the language of their choice..."

So which option have they gone for? Have the complaint ignored by the recipient or have it mangled into incomprehensibility by autotranslation?

Yes, I know autotranslate systems are quite good these days, but they do require clarity and are significantly aided by grammatical context. Now imagine the results of running them over unpunctuated txtspik turdspurts from the proles.....

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Anonymous Coward

Is ODR pronounced...

oh dear, or ordure?

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Silver badge
Joke

'...the UK Government said that the European Commission had..."distorted" the cost businesses face in dealing with consumer complaints on the basis of "a small number of high value claims" and had therefore calculated potential benefits of ADR incorrectly.'

Adding, 'The UK Government has patented that system and the European Commission will have to find their own way of manipulating statistics to convince people they need another law.'

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Bronze badge

Now Worf can complain

-- "Consumers who encounter a problem with an online purchase will be able to submit a complaint online through the ODR platform, **in the language of their choice**," the Commission said... --

-- Emphasis (ahem!) added.

tlhIngan Hol Dajatlh’a’

http://www.kasper-online.de/en/docs/startrek/klingon.htm

http://www.smh.com.au/articles/2003/05/11/1052591677008.html

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