Its not just in Oz
I had (then) a top of the range iPaq.
I took out a HP care warrenty which guaranteed me a next working day replacement should mine fail.
Well, sure as eggs is eggs it failed. So, on the phone to HP to be told " we havent got any, it will take anything upto 4 weeks".
Needless to say i was somewhat annoyed (actually i was incandescent with rage).
I had paid £97 for this warranty and it was worthless.....
I will *never* own HP again.
PS, it wasnt the first time i had had shoddy goods/services from HP (bluetooth headphones with the faulty head band that broke within 6 months of almost no use)...