Re: There are also in-shop tricks.. TESCO
Having bought a chocolate pudding from Tesco I eagerly opened the tub took one mouthful and spat it out, it was so 'off' I had to rinse my mouth out to get rid of the taste. It was well within the sell by date.
Taking it back the next day I asked for a refund, they refused because I had not bought my receipt. The pudding was incidentally a Tesco product. They were happy to exchange it, I wanted my money back, £1. I was going to use the pound to but a paper.
They refused, it was exchange or nothing. It then became a matter of principle.
I asked to see the manager who duly arrived and stated it was store policy, no refund without the receipt.
I reminded him that store policy does not take precedence over the consumer rights act. He stood his ground, but so did I, a queue began to form behind me.
The deadlock was finally broken when I said that I would contact the Environmental Health Department and they may well want to investigate this and have a look round his store.
I got my £1 back.
The bottom line is that the Manager at Tesco had been poorly trained, just like most of the customer services departments in this country.