Not sure I'd trust these chumps' opinions much.
My company has recently been 'upgraded' to HSBCnet, the new online banking system from HSBC. Aside from being completely impenetrably complicated to use compared to what went before, with bizarre error codes and vague messages, it also requires a ton of configuration even to use some basic features like wiring payments.
The login is bizarre too - it consists of clicking a link, entering your username in a menu after the spinner finally disappears to reveal a text box, upon which a new page pops up and requests your username AGAIN.
On first logging in, I found difficulty locating links on the menu bar to what I expected to be basic functionality. After a support call, it turns out that they only support IE7/8, so my browser was the problem. So in 2012, one of the world's leading banks has created a system which not only requires a browser unavailable on many platforms, they don't bother to even warn you if you try to login with something else.
By comparision, Google's offerings (which my company also uses) are simple-to-use, fast, powerful, and supported on various platforms.
I wonder if HSBC's CIO, the man who signed off on this dog's breakfast, is one of the UK CIOs in this survey?