back to article Amazon UK to offer collection service at corner shops

Amazon is a to launch a service that lets UK customers pick up their purchases from one of 4,700 shops across Britain. The etailer has been secretly trialling pick-ups through shops that already work with PayPoint using its existing CollectPlus parcel service. CollectPlus is already available in selected local corner shops, …

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Idea

How about just leave it with my neighbour which has worked roughly 100% of the time before?

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Re: Idea

I'm glad it works for you, but I certainly wouldn't want my parcels left with the neighbours. A local Paypoint shop would be much more convenient.

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Re: Idea

Unfortunately neightbours on one side are now so frail and elderly that I would hate to have them disturbed for my deliveries, and neighbours on the other side are at work all day just like us. I've wondered before if something like this could be the salvation of local shops.

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Re: Idea

So if it works for you then it must work for everyone else? Sure.

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Meh

Re: Idea

Its plain you and I have very different neighbors.

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Headmaster

Re: "Idea" The idea is entirely workable and would suit many, if not you.

Where I live here up the Arctic arse end of nowhere the post office came up (a few years ago now) with the concept (literally translated) "post in the shop". In practice large numbers of local shops all over Norway contract with the Norwegian post office to provide basic postal services and, yes, function as a parcel delivery point. The system works very well. In our case it means that we can collect our parcels etc by walking roughly 200 meters.

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Re: Idea

The Post Office is trialling just this approach and will be extending it nationwide real soon now. I think they will default to leaving stuff with neighbours and households will have to opt out.

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Re: Idea

That's correct, it's opt-in by default.

Unsuprisingly.....

No news yet how to opt-out though....

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Anonymous Coward

Re: Idea

That is EXACTLY what royal mail is planning though, and while my neighbours are ok, I would not like them bothered with taking delivery of a parcel (although this has happened once)

Personally i don't get why the royal mail can't leave undelivered mail with the local post office? surely that is WHY we have local post offices, so we can send & receive mail easily!

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Re: Idea

My local sorting office, where I can pick up undelivered parcels, is just five minutes walk away. That would work, wouldn't it?

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Re: Idea

You can already collect RM parcels from the sorting office, or for a small fee (around 50p. IIRC), can have it delivered to your local post office for collection.

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Meh

Re: Idea

"You can already collect RM parcels from the sorting office"

Yes, but not always convenient, and not something many people check when they are buying a place, either.

Found out from neighbours that sorting office is 2 buses each way (not everyone drives, you see) and while 50p isn't much, if they could drop at a neighbour's (suitable in my case) that'd be preferable. However, the Amazon approach certainly has merit, in my view. I'll try it, for sure, but not to the exclusion of other retailers.

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Sounds like a great idea to me, I'm sick of needing to drive all the way into town to pick my packages.

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Anonymous Coward

Deliver to office/workplace?

"Delivery is a pain for those who work" - why? Everyone I knows gets their stuff delivered to the workplace or office. For most people their workplace (or base for mobile workers) is a very convenient drop off that is always manned during office hours by someone who can be trusted to keep a parcel for you

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Re: Deliver to office/workplace?

I've worked a few places that don't allow this, but agree it's convenient when you can do it.

You can still have something delivered to your work, but this is good for the people who can't. Why not have the choice?

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Re: Deliver to office/workplace?

Not allowed where I work.

The Post room, and Goods In will turn anything away without an official order reference, and will not sign for or take responsibility for anything else.

If deliveries are made straight to the office, they often get "lost" and misdelivered - We have lost officially ordered equipment like filing cabinets etc which have been signed for with a squiggle and the driver cannot remember where he delivered too!

We take loads in for the neighbours and you end up keeping a lookout as the lazy arsed couriers lie just about all the time about leaving cards! Wish the missus got paid for the service.

Delivery to the corner shop is a good option for some of the stuff I order that I dont want the missus to know about though! Or that I want/need to claim is half the price it actually was!

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Re: Deliver to office/workplace?

I'm sure those who can have stuff delivered to work already do.

I'm a "mobile" worker. Unfortunately, the office is about 180 miles away and I only ever go there once or twice per year.

Likewise, depending on where you live, neighbours may not be an option for a number of reasons, some of which have already been mentioned.

This CollectPlus thing is not only a good idea, but I wonder why no one implemented it sooner. Even I thought this might be a good idea a couple of years ago. The nearest I've seen is the lockboxes you see in some garages/railway stations where parcel(s) are delivered but you have to insert a smart card and key in a pass code to get the locker open.

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Re: Deliver to office/workplace?

How narrow minded do you have to be to realise that this is an ideal solution for a lot of people - just because it doesn't directly benefit you doesn't mean it's not worth thinking about.

I'm a mobile worker and while, yes, a lot of the time I'm in the office or not away for that long - sometimes I can be away for weeks And if I want something urgently, it's horribly knowing that if the delivery is missed for whatever reason (These things do happen) or I have to leave early, my poor little parcel is sat on my desk for the next 3 weeks.

Same problem for having things delivered to where I'm working. Unless I pay for guaranteed delivery on a certain day, I'm taking the risk that I'm already off-site when it comes.

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FAIL

Re: Deliver to office/workplace?

Hmm.

That's fine, until someone abuses it. I heard a story (possibly here on el reg comments?) about someone who got four motor tyres delivered to his place of work. Unsurprisingly, the workplace clamped down on getting personal mail delivered to work.

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Devil

Re: Deliver to office/workplace?

I can beat that. We had a personal post clampdown after someone got a flatpack 4 poster bed delivered to work. They didn't notice me getting 1l of 5M nitric acid through the post, though.

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WTF?

Re: Deliver to office/workplace?

Will work for others, who aren't in an identical situation to you.

While some follow-ups mention workplaces not allowing it, there are also retailers who don't send to a work address, willing only to use the card address or registered PayPal address, so good luck with those, eh!

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Great stuff, I have used CollectPlus before with other companies and it worked out great everytime.

I don't have to worry about being home and can pick up the item any time up until 10-11pm.

I wouldn't mind too much if items were left with my neighbour but most of them are all at work the same time I am.

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My local CollectPlus

IS in town. The PO, and DHL, HDNL, Yodel depots are ALL nearer

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Anonymous Coward

Re: My local CollectPlus

This is true for you....but not everybody.

For me there are a number of local stores/garages that do CollectPlus.

Couriers like DPO for example have a depot absolutely miles away from me personally, and I don't live that far from the city centre at all.

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WTF?

Re: My local CollectPlus

Lucky you. Clearly the best solution for you is to not use this service. That's not exactly a hardship, is it?

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Re: My local CollectPlus

Good idea if you ask me.

Here's an idea - any of you that do live a fair way from a shop offering this service - maybe amazon will let you get your stuff delivered to a shop near your workplace or some-place else you spend time during the day. Maybe you will miss your normal train home but a thirty minuet wait might be worth it in order to get your hands on Fifty Shades of Shit or whatever you buy from Amazon.

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Anonymous Coward

Re: My local CollectPlus

Ah, so clearly if it isn't for you, then nobody should be allowed to use it?

Let's apply that principle to local government services and save the country a bunch of money.

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Anonymous Coward

HDNL have depots? Who knew?

I didn't know HDNL had depots.

I've ordered two unrelated items which they attempted to deliver to suburban south Birmingham.

First was a relatively low value item returned to sender (ebuyer?) without any attempt to deliver to me (or a neighbour).

Second was sat for four weeks in the final courier's car, which had allegedly broken down. No one attempted to contact me, and tracking the parcel was tricky for reasons I forget. A 2nd class postcard to say "we have a package for you" would have been appreciated. I finally managed to track it down via the eBay seller and collected it myself (fortunately only a couple of miles away - I could have walked there except the item wasn't lightweight).

Not good. Based on that and feedback observed elsewhere, I no longer wish to do business with sellers that use HDNL.

Where I live, Royal Mail is good, as is ParcelForce's "collect it from the Post Office" (but mostly ParcelForce arrive before I leave for work). CityLink works too. Other couriers may be less convenient, some *much* less. Obviously there are local variations.

This sounds like a nice extra option, if it allows me to know HDNL will not be used.

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Re: My local CollectPlus

Let me see.

Post office for me (delivery office) is 2 miles away.

City Link is 27 miles

DPD is 89 miles

TNT is 68 miles, but it's almost 2 hours to drive there.

Yodel is either 27 miles or 58, depending which depot it went via..

DHL is 78 miles.

Not everyone has the depots close to them.

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Anonymous Coward

Re: My local CollectPlus

My local CollectPlus is over 10 miles away, my nearest post office is 400 yards....

Why can't they deliver to the post office for me if no one is home???

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Anonymous Coward

So will this lead to...

... people getting their eBay purchases delivered to their nearest CollectPlus?

Just an idea ;-)

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Isn't it time we got weekend deliveries?

Someone needs to give the courier companies a dam' good kicking - out of the 1980's.

I appreciate that they originally ran their business on fast and reliable deliveries to and from businesses - and therefore based their operations on a 9-5 / Mon-Fri schedule.

However, everyone else in the country has moved on. Those are now exactly the LEAST CONVENIENT times possible to attempt to deliver stuff to a huge proportion of the population - not to mention the times when the roads are at their most congested. We know that everyone from ASDA to pizza joints can manage to deliver stuff at weekends and outside traditional office hours, so there's no reason why the "names" in courierdom couldn't, either.

Obviously they all have a nice little earner going here: Yes, ma'am ... you want it delivered on a saturday <sound of teeth being sucked> we'll have to charge you extra. Sunday? <boggle> oh no, we don't get out of bed on sundays". Even though there is a much larger labour force of competent, willing and honest deliverers available, a lot of whom would gladly take the opportunity to have a second job.

You never know, with just the tiniest bit of organisation, initiative and customer service awareness, your Amazon consignment could well turn up with your 10 inch thin-crust.

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Anonymous Coward

Re: Isn't it time we got weekend deliveries?

Maybe the loss of business that results from this will "encourage" the useless lardy Royal Mail and courier companies to deliver at hours that suit their customers (like the supermarkets do). Or, they could go out of business, for being useless, which has a lot of promise...

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Trollface

Re: Isn't it time we got weekend deliveries?

This would be an example of a rare thing indeed: capitalism working!

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Anonymous Coward

Fat Chance....

I once did a contract at Royal Mail...on several TVs around the office was the Head Muppet spouting that the way forward was delivering when it 'suited US, rather than when it suited the CUSTOMER'.

Thats when I knew the project was doomed and I left.

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Anonymous Coward

Re: Isn't it time we got weekend deliveries?

As it did 100 years ago, multiple deliveries a day, plenty of reports of postcards to the Mrs sent in the am saying "I'll be late home tonight".

I can even remember two deliveries/day.

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Anonymous Coward

Re: Isn't it time we got weekend deliveries?

If they could make a profit out of Saturday/Sunday deliveries then they would offer the service.

The problem is that everybody, for some reason, wants to get paid more when they work over the weekend. Then if you pay them extra for the weekend they want 2 other days off during the week when your at your busiest. It's ridiculous. Those greedy workers should work 7 days a week at normal pay and be grateful for it. Of course, they could employ more people but the amount of weekend deliveries would mean making a loss.

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No loss

Unfortunately using Collect+ means the delivery firms are still getting the business, if not more actually, as it still uses a combination of CityLink DHL and others to deliver to and from the shops.

I've been using this service for ages actually, so Amazon are a bit slow to pick this up (pun alert!!)

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Anonymous Coward

Re: Isn't it time we got weekend deliveries?

"Of course, they could employ more people but the amount of weekend deliveries would mean making a loss."

That's one way of looking at it. If people like Amazon are going to support alternate means of people receiving deliveries, what will the Royal Mail be left with ? Fewer and fewer organisations are sending out printed material in the post, written letters (as opposed to cards) are very rare.

The Royal Mail want to milk the Post Code database they seem to own, hence they are using their staff to plot addresses to high levels of accuracy. This all sounds like the action of a company like Kodak - slowly going down the pan, not innovating early enough, hoping their IP will save the day.

Royal Mail - innovate. No one wants you to die. The Canadian lady in charge should realise this.

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Anonymous Coward

DPD are one of the best couriers since they tell you when they are going to arrive at your house, so if you are working in the same town you can go home.

Yodel on the other hand will just throw your parcel over your fence.

Royal Mail have the worst tracking system imaginable, they need to bring that into this decade.

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I guess it depends on your local office. I've had DPD repeatedly claim to have tried to deliver stuff when they've done no such thing; when they do turn up their line of questioning ("what is your relationship to the recipient?") gets a little intrusive. The local Yodel chaps tend to be very reliable, though.

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DPD are certainly superb but I've not had a problem with Yodel at all either. City Link on the other hand >:(

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FAIL

"DPD are one of the best couriers"

DPD are the worst courier. Sure, they tell you when they are going to arrive - but only to within a two hour window, so you still have to take a half-day off work to be there. That's assuming they actually show up, of course; I've had them deliver outside the window several times.

On top of which, if you miss the delivery their depots - or my local one, at least - are only open in normal business hours plus two hours on Saturday morning. My local depot is also out of the way on an industrial estate that isn't served by buses at the weekend, so as a non-driver I basically can't get a DPD parcel delivered to my home without burning leave - I have to get them sent to my office. The last time I did that, they claimed to have been by to deliver it when I know for a fact they hadn't. If they had, they would have noticed that the reception desk is manned full time and has CCTV and not tried to tell such an obvious lie.

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Network of local outlets...

What a fabulous idea! Let's have a network of small shops that sell newspapers, confectionery, etc and also provide services to send and receive letters and parcels; put one in every village and larger ones in towns. Now what shall we call them? How about.... "post offices"?

The fact that someone considers it worthwhile to do this just shows how utterly screwed the P.O. is.

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Open all hours

Why don't we have these "post offices" of which you speak open till ten or eleven at night, when working folks can get to them rather then them shuttering at four or five when said working folks are, you know, miles away, at work?

Something like the CollectPlus service has been running in Japan for a few years now based around the "konbini" (convenience store) chains like Lawson's, 7-11 etc. Many of the city centre konbinis are open 24 hours a day so data-centre night owls getting off shift at two in the morning can collect their Rakuten or Amazon.co.jp deliveries at their, ahem, convenience. They can even pay for the deliveries using an NFC swipe built into their ketai (mobile phone) which is, I understand, the next great Apple invention which inventive Apple has invented and nobody else on the planet ever has invented.

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At least on company can be efficient.

DPD do a great service, they email and text to you to give you a one hour time slot for delivery.

http://www.dpd.co.uk/content/about/newsletters/DPD-Bulletin-22-March-2012.pdf

It works really well and others should learn from it.

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Bad Bad Bad

CollectPlus is Yodel and they are bad.

But there might be a small chance you get your item as they cant leave a your not home card lol

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No.

Collect+ is independent. They use Yodel as well as CityLink and DHL and possibly others.

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